We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Max Cowan Customer appointment recordsClosed Pre-purchase questions for Amelia   Updated June 15, 2020 at 9:31am   2 Most recent comment from Miloš Jovanović:Hi Max,Thank you for your inquire.Sorry to disappoint you but at the moment the only information about the customer can be displayed in the Customer page, but that is all the info, total number of ap ... Robert Belland Employee form won't list usersClosed   Amelia   Updated June 15, 2020 at 9:27am   2 Most recent comment from [deleted]:Hi Robert Belland,Thank you for the purchase.Can you please confirm that you are an user with Amelia Employee user role?In the Wordpress User dropdown will be listed only users with Amelia Employee ... Ofek Sitbon Customize add appointment from admin panelClosed   Amelia   Updated June 15, 2020 at 9:25am   6 Most recent comment from Aleksandar Vuković:Hello again Ofek JS files are modified (minimized) in public version of plugin (in our development environment is accessible), but unfortunately I can not send you our source code because that is th ... Khoa Nguyen Editor role to inherit Amelia Employee RoleClosed   Amelia   Updated June 15, 2020 at 9:14am   2 Most recent comment from [deleted]:Hi Khoa Nguyen,Thank you for the purchase.With User Role Editor, you can add all Amelia Employee privileges to Editor role. You can download and install it from here - https://wordpress.org/plugins/ ... Riccardo Custom payment gatewayClosed   Amelia   Updated June 15, 2020 at 9:13am   4 Most recent comment from [deleted]:Hello Riccardo, Apologies for replying late, we are not working on weekends. You are welcome. We don't provide the source code of the plugin, the JS files are modified (minimized) in the publ ... Alanna Amelia updateClosed   Amelia   Updated June 15, 2020 at 9:12am   2 Most recent comment from Aleksandar Vuković:Hello AlannaPlease check out the attached article.Are You Getting “The link you followed has expired” Error in WordPress?There are a few things you can do to bypass this issue in the future. I sup ... Yanis Belba Gestion des réservations sur smartphoneClosed Pre-purchase questions for Amelia   Updated June 15, 2020 at 8:42am   2 Most recent comment from [deleted]:Hi Yanis,Sorry, but can you please submit your your ticket in English, I do not understand French.  Steve Deakin All catagories are not showing up in catalog viewClosed   Amelia   Updated June 15, 2020 at 8:41am   10 Most recent comment from [deleted]:Hello Steve,Apologies for replying late, we are not working on weekends. Glad to see the issue is resolved ! Thank you for letting us know. If you have any other questions or concerns feel free to o ... Tristan Knapp Amelia 2.7 Change LogClosed   Amelia   Updated June 15, 2020 at 7:59am   2 Most recent comment from [deleted]:Hello Tristan, Apologies for replying late, we are not working on weekends. You can check out the Changelog for Amelia, and its new features and improvements by following this link. If you have an ... Aron Redirect to Customer Panel on loginClosed   Amelia   Updated June 15, 2020 at 7:53am   2 Most recent comment from [deleted]:Hello Aron, Thank you for your purchase and apologies for replying late, we are not working on weekends. That isn't possible to setup in Amelia, unfortunately. The front-end Customer panel is o ... Jakub About translationsClosed Pre-purchase questions for Amelia   Updated June 15, 2020 at 6:27am   3 Most recent comment from Jakub:Hello,Thanks for the answer! Noelle Leahy Booking form not showing on front endClosed   Amelia   Updated June 13, 2020 at 9:30pm   4 Most recent comment from Aleksandar Vuković:Hello NoelleThe issue was that all your services were hidden from front-end:After I enabled this slider for your 3 services, they appeared in the Gutenberg block:And the booking form worked just fine ... Joel Error Table in data source has no rows.Closed   Formidable Forms integration for wpDataTables   Updated June 13, 2020 at 8:13pm   2 Most recent comment from Aleksandar Vuković:Hello JoelI'm not sure if this issue has been solved, or do you still need some advice? blitzind Multisite CompatibilityClosed   Amelia   Updated June 13, 2020 at 6:14pm   12 Most recent comment from Mark:Similar problem here.  Running latest MU and I can see basic Amelia on a subsite, but unable to enter license code to upgrade to release premium features.   Noelle Leahy Zoom integrationsClosed   Amelia   Updated June 12, 2020 at 4:49pm   4 Most recent comment from [deleted]:You are welcome, Noelle. You would need to check this out in your Zoom account, if more users can host meetings at the same time. You can check if you can find some answer about this here https://su ...