As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Alexander Does Ameila store customers as wordpress users?Closed Pre-purchase questions for Amelia   Updated June 23, 2020 at 8:32am   4 Most recent comment from Miloš Jovanović:Hi Alexander,At the moment we made a summer roadmap from features that are most requested as you can see herehttps://wpamelia.com/wp-content/uploads/2020/05/Summer-Roadmap-Amelia.pngAs for the CRM, p ... Cyrus Amelia Booking SystemClosed   Amelia   Updated June 23, 2020 at 8:28am   4 Most recent comment from [deleted]:Hello Cyrus, I see these questions are the same as in the ticket you opened earlier and I've just replied to that ticket, so please check it out. If you have any other questions or concerns ... Sanchayita AppointmentsClosed   Amelia   Updated June 23, 2020 at 8:07am   2 Most recent comment from Aleksandar Vuković:Hello SanchayitaAre you logged in? This can only happen if you're logged into your WordPress account.Your future customers won't be logged in, so if you open the booking form from a private ... spounch The line is not deleted.Closed Pre-purchase questions for wpDataTables   Updated June 23, 2020 at 7:42am   2 Most recent comment from Aleksandar Vuković:Hello spounchThis is probably an issue with the row ID column in the database. How was the table created? What does the Editing tab above the table say - what's the ID column for editing? Ashin Iqbal Amelia Employees add automaticallyClosed   Amelia   Updated June 22, 2020 at 4:49pm   6 Most recent comment from [deleted]:Hello Ashin Iqbal,The only way for creating Employees in Amelia is in the back-end of WordPress, Amelia -> Employees page. There isn't a possibility for them to book and be approved in the back- ... kevin User Wordpress VS User AmeliaClosed   Amelia   Updated June 22, 2020 at 3:15pm   5 Most recent comment from [deleted]:You are welcome, Kevin. If you have any other questions or concerns feel free to open a new ticket and we will gladly help.  Sharzon Ahmed Calander time incorrectClosed   Amelia   Updated June 22, 2020 at 3:05pm   2 Most recent comment from Miloš Jovanović:Hi Sharzon,Thank you for your purchase.Sorry for late response, we are not working on weekends.This looks like to me that there is some issue with the set up of the working time and time slots.Please ... Piotr Kowalski wpdatatables_filter_formdata_before_save missing in the documentationClosed   wpDataTables   Updated June 22, 2020 at 2:45pm   2 Most recent comment from Isidora Markovic:Hi Piotr,Thank you for your purchase.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.Yes there are more filters in hooks that is add ... Tim Moran Setting up mailgun for notificationsClosed   Amelia   Updated June 22, 2020 at 2:44pm   2 Most recent comment from Miloš Jovanović:HI Tim,Thank you for your purchase.Sorry for late response and not reaching you sooner, we are not working on weekends.If you have any more questions feel free to open a new ticket, we will gladly he ... Mark Exell error when try to add a service categoryClosed   Amelia   Updated June 22, 2020 at 2:08pm   2 Most recent comment from Miloš Jovanović:HI Mark,Thank you for your purchase.Sorry for late response, we are not working on weekends.Can you please tell me did you follow these steps from our guide. https://wpamelia.com/quickstart/Also, pl ... Mickael buttonClosed   Amelia   Updated June 22, 2020 at 2:06pm   4 Most recent comment from Miloš Jovanović:Hi Mickael,Sorry for late response, we are not working on weekends.The closest booking form like you mentioned is when using [ameliacatalog] shortcode The customer will choose category, then service ... Vedant Saraf MSSQL database connectionClosed   wpDataTables   Updated June 22, 2020 at 1:53pm   2 Most recent comment from Isidora Markovic:Hi Vedant,Thank you for your purchase.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.Can you try to insert your data in separate SQ ... David wpDatatatbles not workingClosed   wpDataTables   Updated June 22, 2020 at 1:36pm   4 Most recent comment from Isidora Markovic:Hi Alex,If you check answer from our previous post you will see that our customer have valid format of JSON file for wpdatatables but there was issue with JSON structure. That is not the bug. It was ... kevingbishop Recent UpdateClosed   Amelia   Updated June 22, 2020 at 1:28pm   2 Most recent comment from Miloš Jovanović:HI kevingbishop,Thank you for your purchaseYou can check our changelog on this linkhttps://wpamelia.com/changelog/Best regards. Remko Sieben Buffer time + duration of appointmentsClosed   Amelia   Updated June 22, 2020 at 1:27pm   2 Most recent comment from [deleted]:Hello Remko, This will be possible if you change the Default time slot step option in Amelia -> Settings -> General to some shorter interval, like for example 15 min as this option applies to all t ...