We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Kevin Kiraly i have a new domainClosed   Amelia   Updated June 12, 2020 at 4:26pm   2 Most recent comment from Miloš Jovanović:HI Kevin,Thank you for your purchase.I disabled the license on this site http://www.masageohana.com/ so you can now use it on your new site.Just enter the license key on the new site in Amelia setti ... ben Pre saleClosed Pre-purchase questions for Amelia   Updated June 12, 2020 at 4:13pm   4 Most recent comment from [deleted]:Hi Ben,Yes, this is possible all with one employee.If you need any help with setting up this please do not hesitate to contact us, we will be more than glad to help. Best regards. Timothy Schultz Disabling the customer's ability to choose staff membersClosed   Amelia   Updated June 12, 2020 at 3:50pm   5 Most recent comment from Miloš Jovanović:HI Timothy,You can put CSS code directly on the just include style tags like this #amelia-step-booking0 > div.am-select-service > form > div.el-form-item.am-select-employee-option{ display:none; } ... Krabardaf Group priceClosed   Amelia   Updated June 12, 2020 at 3:41pm   6 Most recent comment from [deleted]:You are welcome! If you have any other questions or concerns feel free to open a new ticket and we will gladly help.  John Hopwood Open Ended DurationClosed   Amelia   Updated June 12, 2020 at 3:13pm   2 Most recent comment from [deleted]:Hello John, There isn't a possibility to have a dynamic duration for the services in Amelia, the duration is static and set when you create them, unfortunately, like you saw. There is the work- ... Alistair Email notifications - Custom email conditional on event bookedClosed   Amelia   Updated June 12, 2020 at 3:07pm   3 Most recent comment from [deleted]:Hello Alistair, There isn't a possibility for conditional events in Amelia, or disabling them per event, unfortunately. But you can put the some information about the event in the Events' ... Mattias Molin Kieler Easy exsisting user booking and custom fieldsClosed Pre-purchase questions for Amelia   Updated June 12, 2020 at 2:48pm   4 Most recent comment from [deleted]:Hi Mattias Molin Kieler,You are welcome.The info from the custom fields will not be filled, only customers basic info like First and Last name, email and phone number.Best regards. Jose Assigning Employees when scheduling/re-schedulingClosed   Amelia   Updated June 12, 2020 at 2:43pm   4 Most recent comment from [deleted]:The most requested features are in the top of our list, so if these features get requested more by our users they will go up in the list and definitely be considered for implementing. If you have any ... sean updating versionClosed   Amelia   Updated June 12, 2020 at 11:48am   2 Most recent comment from Miloš Jovanović:Hi sean,Thank you for your purchase.As I can see you opened a same ticket twice, so I will close this one, and we can continue on other.Best regards. James BasicsClosed   Amelia   Updated June 12, 2020 at 11:45am   2 Most recent comment from [deleted]:Hello James, Thank you for your purchase. You can create custom fields in Amelia for any additional questions you have for your customers and they will be added to the booking form for services ... sean updating versionClosed   Amelia   Updated June 12, 2020 at 11:36am   2 Most recent comment from Miloš Jovanović:Hi sean,Thank you for your purchase.You need to download premium version form email that you get when you make this purchase(some hostings treat it like a Spam so please check your Spam folder as wel ... Gustavo Ferreira Fatal Error!Closed   Amelia   Updated June 12, 2020 at 11:34am   5 Most recent comment from [deleted]:You are welcome, Gustavo.Glad to see that the issue is gone!If you have any other questions or concerns feel free to open a new ticket and we will gladly help.  Ingo Rauth Integrate Zoom link in calendar inviteClosed   Amelia   Updated June 12, 2020 at 11:16am   6 Most recent comment from Aleksandar Vuković:Hello again IngoWe'll make sure to add this to our documentation, sure.I believe the description, too, is being added to the customer's calendar event. Not sure, though. I will forward this ... Rabiya bibi Country Restrictions and captcha codeClosed Pre-purchase questions for Amelia   Updated June 12, 2020 at 11:14am   4 Most recent comment from [deleted]:Hi Xavier,We have decided to implemented captcha in one of our next updates. If you are interested I can contact you once we implement this feature?Best regards. Jane booking configuration questionClosed Pre-purchase questions for Amelia   Updated June 12, 2020 at 11:03am   12 Most recent comment from [deleted]:Hi Jane, As we discussed, we would like to inform you that we have released Recurring Appointments feature that you have been interested in. Amelia’s recurring appointment feature eliminates any sch ...