We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Adriana Blandford converting WPtable markup to divClosed   wpDataTables   Updated June 11, 2020 at 1:36pm   2 Most recent comment from Aleksandar Vuković:Hello AdrianaI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Something like this can only be done with custom work, but pl ... Adam McDonald I want to integrate with clickfunnelsClosed   Amelia   Updated June 11, 2020 at 1:30pm   8 Most recent comment from [deleted]:This is why you don't see the button, if you bought Amelia through AppSumo, then you need to request a refund there, on AppSumo, not in our store. Michael Questions about Amelia before getting it.Closed Pre-purchase questions for Amelia   Updated June 11, 2020 at 12:41pm   2 Most recent comment from [deleted]:Hi Michael,Thanks so much for your interest.Yes, you can make each service and with the short-code place calendar with specific service. Note that we currently do not have package option, and recurri ... Erica Michelsson How group leaders can see editable tablesClosed Pre-purchase questions for wpDataTables   Updated June 11, 2020 at 12:38pm   2 Most recent comment from Aleksandar Vuković:Hello EricaThank you for your interest in our plugin.We have a feature Users see and edit only own data, which allows you to select an integer column, which would be used as the ID column of user ... Alex Toh TEK How to delete entries from formidable formsClosed   Formidable Forms integration for wpDataTables   Updated June 11, 2020 at 11:40am   4 Most recent comment from Aleksandar Vuković:Hi again AlexWell, you can access each form's Entries through Formidable:So, when you go there, you can delete entries. However, you can't delete them from wpDataTables. Yannis Panagis Can the foreign key id be somehow pass to the detail formClosed   Master-Detail Tables for wpDataTables   Updated June 11, 2020 at 11:39am   4 Most recent comment from Aleksandar Vuković:You're welcome YannisIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Noelle Leahy Setting up Amelia with Paypal SandboxClosed   Amelia   Updated June 11, 2020 at 11:36am   2 Most recent comment from Aleksandar Vuković:Hello NoelleYou haven't logged in:That's why you don't see anything.You need to create an account with PayPal first, and log into it, to manage your apps and credentials. Bill Geshwender Amelia not loading past service selectionClosed   Amelia   Updated June 11, 2020 at 11:27am   2 Most recent comment from Miloš Jovanović:HI Bill,Thank you for your purchase.Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most effici ... ProfesionalNet getting rid of "price"Closed   Amelia   Updated June 11, 2020 at 11:13am   10 Most recent comment from Aleksandar Vuković:Thanks for the suggestion, FrancescoI will forward the idea to our development team, and if it appears in customers' requests more frequently I'm sure it will be added. Perla Humphrey Calculated table column not updatableClosed   wpDataTables   Updated June 11, 2020 at 11:12am   3 Most recent comment from Aleksandar Vuković:Hi again PerlaUnfortunately, you won't be able to use date columns in Formulas, as only integer and float values will work there.Now, the issue here is that you are trying to modify a view, and u ... Carsten Question about the extras options on servicesClosed   Amelia   Updated June 11, 2020 at 10:41am   4 Most recent comment from [deleted]:You are welcome, Carsten. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. FABIO Pdf exportClosed   wpDataTables   Updated June 11, 2020 at 10:32am   4 Most recent comment from Aleksandar Vuković:Hi again FabioWell, sure, you can take a look at Report Builder's documentation, and see how it works on our sandbox site. If you like what you see and if it will be of use to you, you can purch ... Enrique Is possible to buy an appointment without select date/time? (for example, as a gift)Closed Pre-purchase questions for Amelia   Updated June 11, 2020 at 10:31am   2 Most recent comment from [deleted]:Hi Enrique,Thank you for your interest in our plugin.Unfortunately at the moment we don't have option for purchasing gift cards in our plugin.As for booking X sessions, we are currently working o ... Melinda ElementorClosed   Amelia   Updated June 11, 2020 at 10:22am   2 Most recent comment from [deleted]:Hello Melinda, Thank you for your purchase. 1. I tested your website now and I can't see where it isn't a mobile responsive , could you please tell me what device you are using? And please ... Marc Scheff connecting employee to existing WP userClosed   Amelia   Updated June 11, 2020 at 10:08am   2 Most recent comment from [deleted]:Hello Marc Scheff, Thank you for your purchase. In order to connect employees in Amelia with WordPress users these users need to have the Amelia Employee user role in WP. If you need your users to ...