We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Andrea StripeClosed   Amelia   Updated June 10, 2020 at 8:09am   2 Most recent comment from [deleted]:Hello Andrea, I see this is  a duplicate ticket, for the same issue like the one you opened earlier, and my colleague responded to that one, so you can continue solving the issue there. I will clo ... Toan Data TablesClosed Pre-purchase questions for wpDataTables   Updated June 10, 2020 at 8:06am   2 Most recent comment from Aleksandar Vuković:Hello ToanThank you for your interest in our plugin.This can't be done with the built-in features of the plugin. You can limit the table, so it displays one row by default, and with the help of o ... Heinz Robert %zoom_join_url_date_time% Not working anymore?Closed   Amelia   Updated June 10, 2020 at 8:05am   4 Most recent comment from [deleted]:Hello Heinz, Yes, that is strange. I was trying but couldn't reproduce the issue on our testing site. Could you please tell me when you edit other events in Amelia are they changing in Zoom as ... Temper upgradingClosed Pre-purchase questions for Amelia   Updated June 9, 2020 at 4:58pm   12 Most recent comment from [deleted]:Hi Temper,We have refunded you the license.Best regards. Lyra Banque/PaypalClosed   Amelia   Updated June 9, 2020 at 4:42pm   2 Most recent comment from [deleted]:Hello Lyra, We resolved this issue in the other ticket so we will close this one. Thank you! If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Peter Lom Clear filter buttonClosed   wpDataTables   Updated June 9, 2020 at 1:55pm   4 Most recent comment from Aleksandar Vuković:You're welcome PeterIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Heather Wicksted Report BuilderClosed   wpDataTables   Updated June 9, 2020 at 12:59pm   2 Most recent comment from Aleksandar Vuković:Hello again HeatherCan you please show me the template used?Would you be able to download one of the templates from our documentation, and see if that works?If it works, there's something wrong ... miraki_studios Service Price Bug - Price does not updateClosed   Amelia   Updated June 9, 2020 at 12:32pm   2 Most recent comment from Aleksandar Vuković:Hello miraki_studiosThis is not a bug.If you change the price of a service, you will be presented with this:So, if you click on "No", the employee's price will not change. But if you click on "Up ... Zachary Johnson Webhook formattingClosed   Amelia   Updated June 9, 2020 at 12:21pm   9 Most recent comment from Aleksandar Vuković:Hi again VenessaI don't see any errors when I test this locallyCan you check if there's anything blocked by your hosting provider? This error message is pretty consistent, and it means tha ... webodsousedky New serviceClosed Pre-purchase questions for Amelia   Updated June 9, 2020 at 12:13pm   12 Most recent comment from Miloš Jovanović:Hi M,The pleasure is all mine.Have a great day!Best regards. Adrian Ghio UNION clause does not work on SLQ QueruClosed   wpDataTables   Updated June 9, 2020 at 11:49am   4 Most recent comment from Aleksandar Vuković:Hi again AdrianUnfortunately, if that doesn't work, you can prepare a MySQL view (a stored query), which will return the data that you need, call it e.g. “view1” and then build a wpDataTabl ... Adrian Ghio Spanish TranslationClosed   wpDataTables   Updated June 9, 2020 at 11:39am   5 Most recent comment from Aleksandar Vuković:Awesome AdrianThanks for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Hubert CAMPAN Facture request: ICS file/url for user/client calendar subscriptionClosed   Amelia   Updated June 9, 2020 at 11:38am   2 Most recent comment from Aleksandar Vuković:Hello campanhubertThank you for your suggestion. We carefully follow customers requirements and try to implement most of them if they appear in requests from time to time, so we will add to our idea ... Laszlo Abraham Excel-like view errorClosed   wpDataTables   Updated June 9, 2020 at 11:32am   12 Most recent comment from Aleksandar Vuković:Yeah, I agreeWe have a couple more users for our other plugin - Amelia - that seem to find all bugs in it Michael Veldkamp CurrencyClosed   Amelia   Updated June 9, 2020 at 11:25am   2 Most recent comment from Miloš Jovanović:HI Michael,Thank you for your purchase.May I kindly suggest speaking in English so we can understand each other better.Unfortunately multiple currency is not possible with our plugin built-in featur ...