As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Savas Kalfas How to organize events (activities or travel packages)Closed   Amelia   Updated June 18, 2020 at 8:13am   2 Most recent comment from Aleksandar Vuković:Hello SavasThank you for your purchase.The time slot step defines how you can configure your Services, working hours, breaks, and so on. If you set it to be 5 minutes and disable "Use service duratio ... Daniel Blandon Outlook Calendar 2-way integrationClosed   Amelia   Updated June 18, 2020 at 7:54am   2 Most recent comment from Aleksandar Vuković:Hello DanielThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.We're going to be integrating ... brett flaw when changing table name in back endClosed   wpDataTables   Updated June 18, 2020 at 7:49am   2 Most recent comment from Aleksandar Vuković:Hello brettCan you upload it to wetransfer.com, and simply send us the link to the video? Terumi Kai Amelia booking system doesn't follow the schedule from JulyClosed   Amelia   Updated June 18, 2020 at 7:46am   2 Most recent comment from Aleksandar Vuković:Hello Terumi KaiThank you for your purchase.Did you enable "Remove Google Calendar Busy Slots" in Amelia settings/Integrations/Google Calendar?When you do this, all new busy events will remove the tim ... Indy Puaar Master Detail Page ButtonClosed   Master-Detail Tables for wpDataTables   Updated June 18, 2020 at 7:42am   6 Most recent comment from Aleksandar Vuković:Sure it will, IndyYou can even test this on our sandbox site.If you go to "Game" table, for example, and change one of the columns that show up in Master-detail to be URL link with a button, and th ... Frans Bosman hide price = 0Closed   Amelia   Updated June 17, 2020 at 4:06pm   8 Most recent comment from [deleted]:Hello Frans, No worries, thank you. Please try adding this format HTML to the page where you have your Amelia customer panel shortcode: #am-cabinet > div.am-cabinet-dashboard > div.am-cabinet-conte ... Warren Feature BehaviorClosed   Amelia   Updated June 17, 2020 at 3:42pm   2 Most recent comment from [deleted]:Hello Warren, Google synchronization works for all new appointments that booked after the sync is done, after the employees are connected to their Google calendars. Unfortunately, it can't add ... Andrius Entering back-dated entriesClosed   Amelia   Updated June 17, 2020 at 3:13pm   6 Most recent comment from [deleted]:You are welcome, Andrius. If you have any other questions or concerns feel free to open a new ticket and we will gladly help.  JARED OOSTERHART If I like it can I upgrade to lifetime?Closed Pre-purchase questions for Amelia   Updated June 17, 2020 at 2:52pm   2 Most recent comment from [deleted]:Hi Jared Ooosterhart,Thank you for your interest in our plugin.Our reseller doesn't have an option to upgrade a subscription based license to a lifetime one, so the best option would be to reques ... Noelle Leahy %service_duration% email placeholderClosed   Amelia   Updated June 17, 2020 at 2:31pm   4 Most recent comment from [deleted]:You are welcome, Noelle. You would need to add the Extras placeholders in order to get these information in the email notifications. There is the Extra price placeholder which would specify the pric ... Anton Meyburgh Google employee syncClosed   Amelia   Updated June 17, 2020 at 1:56pm   4 Most recent comment from Aleksandar Vuković:Hello AntonThey need to have a WordPress account created, with Amelia Employee user role assigned to them, and linked in the Amelia Employee profile.When you log in as an administrator, you will see t ... Gianni Update cancelling every appointmentClosed   Amelia   Updated June 17, 2020 at 1:11pm   3 Most recent comment from Aleksandar Vuković:Glad to hear that, too GianniIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Uriahs Domain LicenseClosed Pre-purchase questions for wpDataTables   Updated June 17, 2020 at 1:10pm   2 Most recent comment from Aleksandar Vuković:Hello TheLoneDevOne license will work on an unlimited number of subdomains.I'll get back to you on the other ticket in a bit. Chris Hully Custom times for ServicesClosed   Amelia   Updated June 17, 2020 at 12:22pm   2 Most recent comment from [deleted]:Hello Chris Hully, Thank you for your purchase. You need to change the Default time slot step option in Amelia -> Settings -> General to 5 minutes, for example, and you will be able to create servi ... Digitechniks Custom Time Slot SettingsClosed   Amelia   Updated June 17, 2020 at 11:33am   4 Most recent comment from [deleted]:You are welcome. Glad to see that. When I click on that link it takes me to an empty page, please look at the screenshot. Could you please check the page out? And in the booking process the customer ...