We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Alex Toh TEK How to generate a table base on the information capturedClosed   wpDataTables   Updated June 9, 2020 at 7:36am   2 Most recent comment from Aleksandar Vuković:Hello AlexUnfortunately, something like this is not possible.You see, the "Users see and edit only own data" feature is sort of a package deal - you can only get this feature if the table is editable, ... Shane Kelly Auto Renewals with AmeliaClosed   Amelia   Updated June 9, 2020 at 7:16am   2 Most recent comment from Aleksandar Vuković:Hello ShaneThank you for your purchase.Yes, once you purchase the plugin, you are actually subscribing to it, and if you don't cancel your subscription it will automatically renew one year after ... darrmik Duplicate DatatableClosed Pre-purchase questions for wpDataTables   Updated June 9, 2020 at 7:13am   2 Most recent comment from Aleksandar Vuković:Hello darrmikI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.You can only duplicate the entire table - structure and data. Tim myers How to Filter - advancedClosed   wpDataTables   Updated June 9, 2020 at 6:24am   8 Most recent comment from Aleksandar Vuković:Hello again TimI can't seem to find anything wrong in the back. The issue is probably in some caching of the page or in the conflict with Elementor. I can't say for sure. Maybe it'd he ... Mickael EmployeeClosed   Amelia   Updated June 9, 2020 at 6:14am   2 Most recent comment from Aleksandar Vuković:Hello MickaelI am sorry to disappoint you, but unfortunately this cannot be hidden with any settings within the plugin. It can be hidden with some custom CSS, though. Can you please provide me the URL ... damien Phone meetingClosed   Amelia   Updated June 8, 2020 at 8:33pm   6 Most recent comment from Aleksandar Vuković:You're welcome DamienIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Gila Dávid "Any employee"Closed   Amelia   Updated June 8, 2020 at 4:45pm   2 Most recent comment from [deleted]:Hello Gila Dávid, Thank you for your purchase. The employee added to the booked appointment if the Any employee option is chosen in the booking process is randomly chosen and added. If you have an ... Hubert CAMPAN How to have a nice user profile with wpamelia and woocommerceClosed   Amelia   Updated June 8, 2020 at 4:29pm   5 Most recent comment from [deleted]:You are welcome. I see, I misunderstood then the use case, I didn't see you were talking about the Customer panel. OK, thank you for the clarification, I will add that as a feature request to ... Hubert CAMPAN Automatic user creation doesn't replicate credentials other then emailClosed   Amelia   Updated June 8, 2020 at 4:26pm   4 Most recent comment from [deleted]:You are welcome. We can add an option for the first and last name to be sent to the WP user as well, but I can't say for sure when it will be added. If you are talking about the checkout proces ... Enzo Choose between booking durationClosed   Amelia   Updated June 8, 2020 at 3:10pm   4 Most recent comment from Aleksandar Vuković:You're welcome EnzoIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Ash Parr Event Closed settingClosed   Amelia   Updated June 8, 2020 at 3:05pm   4 Most recent comment from Aleksandar Vuković:Hello AshUnfortunately, no.It is a good suggestion, though, and it will be forwarded to our development team for review. Hopefully they'll be able to add it in one of our future releases. Aurelio PreFilling formsClosed Pre-purchase questions for Amelia   Updated June 8, 2020 at 2:37pm   3 Most recent comment from Aurelio:Perfect.  And we went through the options to see we could disable changing it too.  Thank you! encarna Payment methodClosed Pre-purchase questions for Amelia   Updated June 8, 2020 at 2:17pm   2 Most recent comment from [deleted]:Hi Encarna,Thank you for your interest in our plugin.We don't have direct integration with Redsys but we have integration with WooCommerce and WooCommerce has a plugin for using Redsys payment ga ... IVAIR BENEDITO BEZERRA Custom Edit ModalClosed   wpDataTables   Updated June 8, 2020 at 1:56pm   4 Most recent comment from Aleksandar Vuković:Hi again IvairPlease provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and reso ... lawmotorsports Search ViewClosed   Amelia   Updated June 8, 2020 at 1:40pm   2 Most recent comment from [deleted]:Hello lawmotorsports, Thank you for the suggestion. I will add it as a feature request to our list so it can be considered for modification in the future. If you have any other questions or concern ...