As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Ricardo Export Employees en ServicesClosed   Amelia   Updated June 26, 2020 at 9:39am   2 Most recent comment from Aleksandar Vuković:Hello RicardoThere are no built-in functions to do that, but I suppose you would be able to export/import employees and customers if you copy the wp_amelia_users table from one site to another. It&# ... Aletta van Oostveen connecting Amelia with Google CalenderClosed   Amelia   Updated June 26, 2020 at 9:35am   5 Most recent comment from Aleksandar Vuković:Hi again AlettaI logged in, and saw that "Remove Google Calendar busy slots" wasn't enabled:I enabled it, and increased the maximum number of returned events to 1000, so now your busy events fro ... Mougel Theme calendarClosed Pre-purchase questions for Amelia   Updated June 26, 2020 at 9:08am   2 Most recent comment from Miloš Jovanović:HI Mougel,Thank you for your inquire. Yes, Amelia can be used for restaurant table booking but we do not have a theme/demo for it. We don't have an option for displaying the table plan, but you ... Daryl Geary appointment duration fexabiltyClosed Pre-purchase questions for Amelia   Updated June 26, 2020 at 8:07am   4 Most recent comment from Miloš Jovanović:Hi Daryl,To clarify is it possible to overlap appointments?This is not possible with the plugin built-in features.Overlapping appointments are only possible with different employees, not with the sam ... Roshan Sujeebun How to enable both woocommerce + onsite payment methodClosed   Amelia   Updated June 26, 2020 at 7:52am   4 Most recent comment from Aleksandar Vuković:Hi again RoshanYou can only go to the Appointment details (Edit appointment)/Payment/View Payment Details, and change it there:For example, you can see (before saving) that the appointment info change ... Roshan Sujeebun how to generate custom report based on custom fields that i have added for my servicesClosed   Amelia   Updated June 26, 2020 at 7:18am   4 Most recent comment from Aleksandar Vuković:Hi again RoshanUnfortunately the way it's exported can't be customized. I don't like how it looks either, but there's nothing I can do to help you out with this, I'm afraid.I ... Dana Basic versionClosed Pre-purchase questions for wpDataTables   Updated June 26, 2020 at 7:04am   2 Most recent comment from Aleksandar Vuković:Hello DanaThank you for your purchase.If you purchase the plugin and cancel your subscription through our store, you will receive all updates, and have premium support until one year passes.When that ... Marloes Event front end css requestClosed   Amelia   Updated June 26, 2020 at 6:59am   6 Most recent comment from Aleksandar Vuković:You're welcome MarloesIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Marloes Buffer time before eventClosed   Amelia   Updated June 26, 2020 at 6:46am   4 Most recent comment from Aleksandar Vuković:You're welcome MarloesIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. FEDERICO MUSCHENBORN can´t import from google sheetsClosed   wpDataTables   Updated June 25, 2020 at 3:26pm   2 Most recent comment from Isidora Markovic:Hi there, Thank you for reporting this. After investigation, we found out that your link in converted in this after CURL call Temporary RedirectTemporary Redirect The document has moved here https:// ... Darin McCarthy Google SheetClosed   wpDataTables   Updated June 25, 2020 at 3:22pm   2 Most recent comment from Isidora Markovic:Hi there, Thank you for reporting this. After investigation, we found out that your link in converted in this after CURL call Temporary RedirectTemporary Redirect The document has moved here https:// ... Caleb Table in data source has no rowsClosed   wpDataTables   Updated June 25, 2020 at 3:19pm   13 Most recent comment from Isidora Markovic:Hi Ankit,You can find it herehttps://tmsplugins.ticksy.com/ticket/2450943/ Yonatan Vissoker TranslationClosed Pre-purchase questions for Amelia   Updated June 25, 2020 at 2:20pm   8 Most recent comment from [deleted]:Hi,We do not have import appointments function at the moment.I am not aware of any CRM, but we have webhooks that you can find useful for this purpose, full explanation is here: https://wpamelia.com/ ... sam login page and customer panelClosed   Amelia   Updated June 25, 2020 at 2:17pm   3 Most recent comment from sam:Thanks Craig Elkins SQL ERRORClosed   wpDataTables   Updated June 25, 2020 at 1:52pm   3 Most recent comment from Aleksandar Vuković:Hey CraigGreat news, thanks for letting everyone know.