We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Asa Jago Event Ticket PricingClosed Pre-purchase questions for Amelia   Updated August 17, 2020 at 9:56am   2 Most recent comment from Miloš Jovanović:Hi Asa,Thank you for your inquire.Sorry for late response, we are not working on weekends.Unfortunately there is no option to have different price for adults or children, the price is same at the mome ... Senta Chovancova Event synchronizationClosed   Amelia   Updated August 17, 2020 at 9:52am   2 Most recent comment from Aleksandar Vuković:Hello SentaThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.We will be working on adding that i ... Nikhil P Pie Chart issue on mobile resolutionClosed   wpDataTables   Updated August 17, 2020 at 9:22am   2 Most recent comment from Aleksandar Vuković:Hello NikhilThe issue here is that the chart engine cannot plot all labels on small screens. It's not coming from wpDataTables, but is instead how the chart engine works.You would need to add a  ... Luke Allen Japanese TranslationClosed   Amelia   Updated August 17, 2020 at 8:53am   2 Most recent comment from [deleted]:Hello Luke Allen, Apologies for replying a bit later, we don't work on weekends.The language that is applied to Amelia is the one set in your WordPress General Settings so you can change it th ... Andrius %text_content% variableClosed   Amelia   Updated August 17, 2020 at 7:57am   2 Most recent comment from Aleksandar Vuković:Hello AndriusThere's actually no %text_content% placeholder. We mistyped that in the change log. The change was that we've added Text Content custom field in the notifications.So, you can no ... Axel UX IssuesClosed   Amelia   Updated August 17, 2020 at 7:37am   4 Most recent comment from Aleksandar Vuković:Hello again AxelI'm sorry, but I can't replicate the issue on your website. The error occurs only when I try to reschedule the appointment when there already is an appointment that would o ... Walter Corredor A few questionsClosed   Amelia   Updated August 17, 2020 at 7:30am   4 Most recent comment from Aleksandar Vuković:Hello Walter1. Unfortunately, no. There are no native integrations with Google Analytics. To my knowledge, this is not one of the features that are going to be developed any time soon. Please feel fre ... Marcus Mueller Bug Report - "Apply and add New"Closed   wpDataTables   Updated August 16, 2020 at 7:03pm   2 Most recent comment from Aleksandar Vuković:Thank you for reporting that to us, MarcusHowever, our developers are already aware of the issue and they will be working on resolving it for one of our future versions. Vicent Nemeyimana Amelia featuresClosed Pre-purchase questions for Amelia   Updated August 15, 2020 at 1:33pm   5 Most recent comment from Claire:Hi Vincent, is this something you could do with Stripe Connect?  It can split payments in to different sections and pay forward to different accounts... fercanjob I am trying to insert a link into a custom checkbox that I created, but it reads as plain textClosed   Amelia   Updated August 14, 2020 at 8:59pm   4 Most recent comment from Aleksandar Vuković:You're welcome fercanjobIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Sarah add a new entry buttonClosed   wpDataTables   Updated August 14, 2020 at 8:52pm   4 Most recent comment from Aleksandar Vuković:You're welcome SarahIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Alejandro Flamerich Date picker issueClosed   wpDataTables   Updated August 14, 2020 at 8:50pm   4 Most recent comment from Aleksandar Vuković:Alright, AlejandroCan you please tell me which table ID this is, and then provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside ... Gerardo Morales Working hours doesn't workClosed   Amelia   Updated August 14, 2020 at 8:41pm   3 Most recent comment from Aleksandar Vuković:Hello GerardoThank you for your purchase, and thank you for letting us know the issue has been resolved.If you have any further questions or issues, please feel free to open a new ticket, and we' ... Diana How to do an Install into WordPress WITHOUT GOING INTO THE DATABASE BACK ENDClosed   Amelia   Updated August 14, 2020 at 8:36pm   3 Most recent comment from Aleksandar Vuković:Laurent, thank you for providing the link to our documentation. Your help is much appreciated!Hello Diana Thank you for your purchase.Please read the article Laurent suggested, and you should have no ... Kelly Lerbekmo Tables no longer workingClosed   wpDataTables   Updated August 14, 2020 at 8:25pm   2 Most recent comment from Aleksandar Vuković:Hi KellySorry for the late responseI'm glad to hear the issue has been resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.