As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Dirk Enders Connecting a MySql DatabaseClosed   wpDataTables   Updated August 25, 2020 at 8:50am   7 Most recent comment from Aleksandar Vuković:Hello DirkSorry to hear that, but of course I can understand.Please log into http://store.tms-plugins.com/ with the credentials you received in your e-mail when you purchased the plugin, then navi ... Alex update pluginClosed   Amelia   Updated August 25, 2020 at 8:22am   2 Most recent comment from Aleksandar Vuković:Hello AlexIf you activated your license in Amelia Settings/Activation, WordPress should offer the update, but I can see that you have disabled auto updates for Amelia.Check and see if the update is o ... darrmik DatePicker Not closingClosed Pre-purchase questions for wpDataTables   Updated August 25, 2020 at 8:01am   2 Most recent comment from Aleksandar Vuković:Hello darrmikI'm sorry to disappoint you, but unfortunately that's how the plugin works at the moment. When you select a day in the calendar, you need to click outside of it for it to close. ... Tami Moser Calendar IntegrationClosed   Amelia   Updated August 25, 2020 at 8:00am   2 Most recent comment from Aleksandar Vuković:Hello TamiThank you for your purchase.Unfortunately, the plugin cannot check multiple calendars. You can only choose one calendar from the drop-down in your employee's profile. At the moment, you ... nalou nali Employee optionClosed   Amelia   Updated August 25, 2020 at 7:56am   2 Most recent comment from [deleted]:Hello nalou nali,I am not sure if I understood your issue quite well. Could you please confirm - when you create Amelia Employee you can't see that new employee on the Amelia -> Employees page?� ... Khoa Nguyen Bug report: After adding in address then removing it, doesn't remove the addressClosed   Amelia   Updated August 25, 2020 at 7:31am   2 Most recent comment from Aleksandar Vuković:Hello KhoaI'm sorry, but I can't replicate the issue you're describing (please see the video attached).If you're experiencing different behavior, perhaps there's some other pl ... Catherine Arsenault 15 minute appointmentsClosed   Amelia   Updated August 24, 2020 at 9:22pm   3 Most recent comment from Aleksandar Vuković:Thank you for your help, WalterCatherine, that's exactly what you need to configure in order to create 15-minute long appointments. Sajan Nair Installing on Multiple WebsitesClosed   Amelia   Updated August 24, 2020 at 9:16pm   4 Most recent comment from Aleksandar Vuković:You're welcome SajanIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Gerlinde not to show recurring eventsClosed   Amelia   Updated August 24, 2020 at 9:04pm   6 Most recent comment from Aleksandar Vuković:You're welcome, GerlindeIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Arman Mehrjoo Checkout DisplayClosed   Amelia   Updated August 24, 2020 at 9:04pm   6 Most recent comment from Aleksandar Vuković:You're welcome, ArmanIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Sanjay off-day lavel not showing in calenderClosed   Amelia   Updated August 24, 2020 at 8:48pm   2 Most recent comment from Aleksandar Vuković:Hello SanjayThe days off are not supposed to be shown anywhere on front-end. When you add days off, those days will not be available on front-end.Please feel free to add this as a feature request on  ... Marco Martelletti conditional formattingClosed   wpDataTables   Updated August 24, 2020 at 8:46pm   2 Most recent comment from Aleksandar Vuković:Hello MarcoThank you for your purchase.Unfortunately, you can only use the placeholders seen below the calendar here:However, all those placeholders can be used only to match the values, so no "If val ... Tommy Brooks Edit Button TextClosed   wpDataTables   Updated August 24, 2020 at 8:15pm   3 Most recent comment from Aleksandar Vuković:Hello TommyThank you for your purchase.You can change "Edit" in wp-content/plugins/wpdatatables/source/class.wpdatatable.php, around line 3430.As for "Details", you can change it in wp-content/plugi ... Anthony Cornielus Jones Adding placeholder on note about applying dicpuntClosed   Amelia   Updated August 24, 2020 at 5:16pm   7 Most recent comment from Anthony Cornielus Jones:Thank you for your assistance, Marija! The LOCO plugin worked like a charm for me. Take care and be well! Gerlinde zoom integrationClosed   Amelia   Updated August 24, 2020 at 4:57pm   2 Most recent comment from [deleted]:Hello Gerlinde, If you integrate Amelia with Zoom,  you get Zoom meetings created automatically in your Zoom account for each appointment booked for Services or Events in which you enabled Zoom. Yo ...