As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Bill Pre-purchase questionClosed Pre-purchase questions for wpDataTables   Updated August 28, 2020 at 9:41am   4 Most recent comment from Aleksandar Vuković:You're welcome, BillIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Marco Soscia select one or more hours when bookingClosed Pre-purchase questions for Amelia   Updated August 28, 2020 at 9:36am   2 Most recent comment from [deleted]:Hi Marco,Thank you for your interest in our plugin.Unfortunately we don't have option for customers to choose multiple hours. The possible workaround would be if you create services with differen ... Ryan Doan Day only appointmentClosed Pre-purchase questions for Amelia   Updated August 28, 2020 at 9:31am   4 Most recent comment from [deleted]:Hi Ryan,You are welcome.Have a nice day. Mark Stanton Import from Excel to a tableClosed   wpDataTables   Updated August 28, 2020 at 9:11am   6 Most recent comment from Aleksandar Vuković:Hello MarkYou can display the negative numbers in red by using advanced filtering. Just add a condition where cell value < 0, and set the color of the row to "red". Kennet Jansson Booking made backendClosed   Amelia   Updated August 28, 2020 at 9:08am   2 Most recent comment from Aleksandar Vuković:Hello KenWhen someone is booking from front-end, they're not actually booking a new appointment. They are adding themselves to an existing appointment.So, that's the logic you need to use in ... John Lukach Restricting entry views to groupsClosed   Gravity Forms integration for wpDataTables   Updated August 28, 2020 at 8:42am   2 Most recent comment from Aleksandar Vuković:Hello JohnThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.With Gravity Forms based tables, you ... Derek Burton AppointmentsClosed   Amelia   Updated August 28, 2020 at 8:37am   2 Most recent comment from Aleksandar Vuković:Hello DerekIf your employee is connected to the Google Calendar, and you enabled "Remove Google Calendar busy slots" in Amelia settings/Integrations/Google Calendar, you can simply create a busy event ... elodie No client accountClosed Pre-purchase questions for Amelia   Updated August 28, 2020 at 8:36am   2 Most recent comment from Miloš Jovanović:Hi elodie,Thank you for your purchase.Please check your email that you used to purchase the plugin, you should receive email from our TMS store where you can login with the credentials and see your i ... Richard Shok Amelia IEClosed   Amelia   Updated August 28, 2020 at 8:10am   2 Most recent comment from Aleksandar Vuković:Hello RichardThe form loads quite well if you check our demo sites. For example https://sports.wpamelia.com/So, the issue on your website is probably caused by something else. Probably a conflict eit ... Marvin Kicha Time of Employee Panel Appointment differs from WP Amelia Appointment TimeClosed   Amelia   Updated August 28, 2020 at 8:03am   2 Most recent comment from Aleksandar Vuković:Hello MarvinPlease update the plugin to v2.9.1, and the issue will be resolved.We had an issue with employee's panel in v2.8. nalou nali EmailClosed   Amelia   Updated August 28, 2020 at 7:55am   2 Most recent comment from [deleted]:Hello nalou nali , Could you please tell me have you changed anything in Amelia or on your website? Maybe added some plugin, changed some settings or something like that? What Mail Service option have ... Juan Carlos Neufeld Front end editing on MariaDB impossibleClosed   wpDataTables   Updated August 28, 2020 at 7:52am   8 Most recent comment from Aleksandar Vuković:Hi again Juan CarlosThe license you have is currently active on localhost, so at home.To activate it on your website, you need to deactivate the license at home, and then you'll be able to activa ... Gary Search for customer in ventsClosed   Amelia   Updated August 28, 2020 at 7:48am   2 Most recent comment from Aleksandar Vuković:Hello GaryI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.You can only search attendees for each event individually, but y ... Pawel Buslowski quickbooks integrationClosed   Amelia   Updated August 28, 2020 at 7:43am   2 Most recent comment from [deleted]:Hello baracuda26, There isn't an integration for Quickbooks in Amelia, unfortunately, or such program. You can check out the Web hooks feature, if that could somehow help you achieve what you wan ... Emilio upgrade to proClosed   Amelia   Updated August 28, 2020 at 7:12am   4 Most recent comment from [deleted]:Thank you, Emilio. We did the upgrade on Paddle, so you can expect the amount to be automatically taken from your account (the one you used for purchasing Amelia). If you have any other questions or ...