As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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https://wpreportbuilder.com

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Public Tickets

Marian Harris Character Limit in String CellsClosed   wpDataTables   Updated August 25, 2020 at 12:21pm   4 Most recent comment from Aleksandar Vuković:You're welcome, MarianIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Marvin Kicha Get Amelia Appointment/Booking (Id) from Woocommerce orderClosed   Amelia   Updated August 25, 2020 at 11:30am   2 Most recent comment from Aleksandar Vuković:Hello MarvinUnfortunately, this cannot be done with Amelia's built-in features. Once a WooCommerce order is cancelled, you will have to do it manually in Amelia too.The metadata used to forward i ... fwitocoske Table font size problemClosed   wpDataTables   Updated August 25, 2020 at 11:26am   4 Most recent comment from Aleksandar Vuković:Glad to hear you got it to work, fwitocoskeIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Bob Is the Catalogue short-code a premium feature?Closed Pre-purchase questions for Amelia   Updated August 25, 2020 at 11:25am   4 Most recent comment from [deleted]:Hi Bob,You are welcome.Have a nice day. Bill Fleak Connecting Google CalendarClosed   Amelia   Updated August 25, 2020 at 11:24am   8 Most recent comment from [deleted]:Hello Bill, I responded earlier to the ticket you opened regarding this matter. You will find this option ( disable the email field to be mandatory in the booking process) in Amelia -> Settings -> Ge ... Sajan Nair Google Integrations IssuesClosed   Amelia   Updated August 25, 2020 at 11:19am   2 Most recent comment from Aleksandar Vuković:Hello Sajan1. If you're referring to this:This is happening because the verification is not yet complete, and you simply need to click on “Advanced” and then on “Go to your-website (unsaf ... Sascha Multiple Prices per Event?Closed   Amelia   Updated August 25, 2020 at 11:15am   4 Most recent comment from [deleted]:You are welcome, Sascha. You can create webhooks in Amelia for any automation tooll in the same way as for Zapier , we explained this as an example in our documentation. We are not familiar with that ... Khoa Nguyen Feature request: Booking closes X hrs & minutes after event startsClosed   Amelia   Updated August 25, 2020 at 11:03am   4 Most recent comment from Aleksandar Vuković:Right, Khoa, understood.That's something our development team will work on soon. I hope it will be included in the next update, but I can't promise that. Richard Set a service start/end dateClosed   Amelia   Updated August 25, 2020 at 10:26am   9 Most recent comment from Aleksandar Vuković:Hello RichardThank you for letting me know!Of course, if anything comes up, please feel free to let me know. Marvin Kicha Sync Woocommerce and Amelia Order StatusClosed   Amelia   Updated August 25, 2020 at 10:06am   2 Most recent comment from [deleted]:Hello Marvin,You need to change the status of Amelia appointment on the Amelia -> Appointments page manually. There isn't a possibility to cancel the order in Woo and that to automatically cancel ... Hans Keutgen PHP Warning: “continue” targetingClosed   wpDataTables   Updated August 25, 2020 at 9:57am   2 Most recent comment from Aleksandar Vuković:Hello HansPlease delete cache from your server. PHPSQLParser folder doesn't exist in wpDataTables 3.0.3:It is now located in wp-content/plugins/wpdatatables/lib/greenlion/php-sql-parser/src/PHPS ... Max Recurring Events ShortcodeClosed   Amelia   Updated August 25, 2020 at 9:53am   10 Most recent comment from Aleksandar Vuković:Hello MaxThank you for the credentials.The shortcode used for https://www.personalyoga-groups.com/sunday-flow/ is [ameliaevents event=602 recurring=1], and event with ID: 602 is set to be recurring ... Corey Sayles Required FieldsClosed   Amelia   Updated August 25, 2020 at 9:37am   4 Most recent comment from [deleted]:You are welcome.If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Bruno Miranda Fatal Error on PHP mailerClosed   Amelia   Updated August 25, 2020 at 8:56am   4 Most recent comment from [deleted]:Of course, I already forwarded this to out developers and they will check this out. It is a conflict because of one /same library used. Thank you for letting us know. Ed Ellingham Fields using GravityWiz - Populate Anything Perk throws an errorClosed   Gravity Forms integration for wpDataTables   Updated August 25, 2020 at 8:50am   4 Most recent comment from Aleksandar Vuković:Hello EdSorry to hear you won't be using the plugin after purchase.Please log into http://store.tms-plugins.com/ with the credentials you received in your e-mail when you purchased the plugin, ...