As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

mohammed SMS messagesClosed   Amelia   Updated August 24, 2020 at 4:19pm   6 Most recent comment from [deleted]:Thank you, Mohammed.I booked one test appointment using my phone number, and I got the SMS, please look at the attachment. Then I saw that you have this error(Error: 30008) Unknown error.for the deli ... Vidhya Gayathri 1 hour reminderClosed   Amelia   Updated August 24, 2020 at 4:09pm   2 Most recent comment from [deleted]:Hello Vidhya Gayathri, There isn't a possibility of reminder email/SMS notifications 1 hour before appointments in Amelia with its current built-in features, unfortunately. There is only reminde ... Gill Appointments and numbers of guestsClosed   Amelia   Updated August 24, 2020 at 3:19pm   2 Most recent comment from [deleted]:Hello Gill, Thank you for your purchase. No matter what you choose whether Events or Services/appointments in Amelia , the price will be multiplied by the number of people in the booking - there is ... Gerlinde Assign set time to ServiceClosed   Amelia   Updated August 24, 2020 at 2:59pm   4 Most recent comment from [deleted]:You are welcome. For each work time period that you create under the employee's work hours, you can choose the services you want in the Services field, so for those time slots that employee wil ... Cory Pratt Remove cancelled appointmentClosed   Amelia   Updated August 24, 2020 at 2:48pm   2 Most recent comment from [deleted]:Hello Cory Pratt, It isn't possible to automatically remove the cancelled appointments in Amelia with its current built-in features. You can only manually delete them in the back-end. We will ad ... Brian CronClosed   Amelia   Updated August 24, 2020 at 2:39pm   2 Most recent comment from Aleksandar Vuković:Hello BrianI'm not sure what you're using to add cron events, but my advice would be to use WP Crontrol. You can check out our FAQ page, and search for "WP Crontrol". There you can find ins ... Carlos Ricaño it doesnt appear in the products the amelia appointmentsClosed   Amelia   Updated August 24, 2020 at 2:30pm   5 Most recent comment from [deleted]:You are welcome, Carlos. Glad to see that, thank you for letting me know. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. darrmik Excel - multiple sheetsClosed Pre-purchase questions for wpDataTables   Updated August 24, 2020 at 2:30pm   2 Most recent comment from Isidora Markovic:Hi darrmik,Thank you for your interest in wpdatatables.Yes, Importing multiple sheets from Excel files is not possible through the plugin's built-in features at this time. There is a way, howev ... Lori Gregor multiple values for a single parameter in a query stringClosed   wpDataTables   Updated August 24, 2020 at 2:16pm   4 Most recent comment from Isidora Markovic:You are welcome. If you have any other issue or question please open new ticket, and we help you out. I’d like to ask you a favor. Would you mind taking a few minutes to write a review for us, plea ... Sanjay Plugin not workingClosed   Amelia   Updated August 24, 2020 at 2:09pm   2 Most recent comment from [deleted]:Hello Sanjay,Could you please tell me do you get the endless loading for the Amelia shortcode? When you just get the spinning wheel, without it ever loading, it usually indicates that you're miss ... Jean-Marc Hans Time slots in time rangeClosed   Amelia   Updated August 24, 2020 at 2:09pm   11 Most recent comment from Aleksandar Vuković:Hi again Jean-MarcRight, sorry about that, you need to add special days per day, so manually each Monday and Tuesday, not in a range (that'd be great, though, if Amelia could do that - I'll ... Mikhailla Maree Glossat Amelia program functionality issueClosed   Amelia   Updated August 24, 2020 at 12:51pm   16 Most recent comment from [deleted]:Hello Denis, There was a conflict with the PHP version in one of the versions of Amelia but it was fixed in the update after this ticket, so some time ago. If you have issues with email notification ... Robert Steller Display issueClosed   wpDataTables   Updated August 24, 2020 at 12:31pm   6 Most recent comment from Aleksandar Vuković:You're welcome, RobertIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Rochelle test Victor caching issueClosed   wpDataTables   Updated August 24, 2020 at 12:12pm   2 Most recent comment from Aleksandar Vuković:Hello RochelleAs soon as you add new data to the source file, and refresh the page where you see your wpDataTable, it should be visible.Caching may be the issue, but it shouldn't be happening. Th ... Alain MAES user login & unique reservation to eventClosed Pre-purchase questions for Amelia   Updated August 24, 2020 at 11:52am   2 Most recent comment from [deleted]:Hi Alain,Thanks so much for your interest.In Amelia we have Event module and you can create events that customer can book, but we do not have login before booking. The only possibility would be to mak ...