We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

julieta Timezone PlaceholderClosed   Amelia   Updated August 18, 2020 at 7:59am   2 Most recent comment from [deleted]:Hello Julieta, There isn't a placeholder for timezone in Amelia with its current built-in features, unfortunately. I will add this as a feature request to our list.If you have any further questi ... julieta Send notfications in htmlClosed   Amelia   Updated August 18, 2020 at 7:45am   2 Most recent comment from [deleted]:Hello Julieta, Thank you for your purchase. Email notifications don't support HTML in Amelia with its current built-in features, unfortunately.You can check out the Web hooks feature, it can be ... Colin URL link coloumnsClosed   wpDataTables   Updated August 18, 2020 at 7:36am   2 Most recent comment from Aleksandar Vuković:Hello ColinThank you for your purchase.I will forward your suggestion to our development team, of course.In the meantime, when you're editing an existing row, simply delete the contents and edit ... Viktor EventsClosed Pre-purchase questions for Amelia   Updated August 17, 2020 at 3:55pm   2 Most recent comment from [deleted]:Hi Viktor,Thanks for your interest in Amelia.Unfortunately, no, we do not have option limit number of the events customer can sing up for in one week period.  Guto Aaron Auto-Fill FieldsClosed   Amelia   Updated August 17, 2020 at 3:30pm   2 Most recent comment from [deleted]:Hello Guto Aaron, The customers' information fields are pre-populated if someone is booking while logged in to WordPress or the Customer panel, in any other case that shouldn't happen. Could ... Igor Filippov Frontend addresses of services on the mapClosed Pre-purchase questions for Amelia   Updated August 17, 2020 at 3:14pm   2 Most recent comment from [deleted]:Hi Igor,Thanks for your interest in Amelia.We do not have map view for locations in Amelia, you can just add different locations you have and the customer can choose between them. Let me know if that ... Diana Settings Greyed Out to Put in Purchase CodeClosed   Amelia   Updated August 17, 2020 at 2:39pm   4 Most recent comment from [deleted]:You are welcome, Diana. These are the only two ways Amelia can be installed on your website. If it can't be installed using the WP Plugins upload option it can be because of this: Ameli ... Ryan Gifford Selling Packages (Multiple Appointments)Closed   Amelia   Updated August 17, 2020 at 2:05pm   7 Most recent comment from Aleksandar Vuković:Hello Thung Jia ChengUnfortunately, that's not something we had planned for the recent future. You can cast your vote on this page, though, and we'll add it to our "to-do" list.Nora, thank ... Sergio Sedas Can we personalize schedules per serviceClosed   Amelia   Updated August 17, 2020 at 1:29pm   2 Most recent comment from Aleksandar Vuković:Hello SergioUnfortunately, services don't have working hours, and they depend on employees.So, what you did is actually the only way to do it. You need to have 3 employees for each of these servi ... Alan Service Providers' Profile DisplayClosed   Amelia   Updated August 17, 2020 at 1:28pm   2 Most recent comment from [deleted]:Hello Alan, There isn't a possibility of showing Employees' details on the front-end with Amelia's current built-in features, unfortunately. If you want, you can provide employees ... 清間　達延 about upgradingClosed Pre-purchase questions for wpDataTables   Updated August 17, 2020 at 1:26pm   2 Most recent comment from Aleksandar Vuković:Hello 清間　達延Thank you for your interest in wpDataTables.You can create SQL query based tables from your database, yes.And you can also create some Highchart charts.The charts can only be crea ... Thung Jia Cheng Is it possible for employee to select session slot via front-end panelClosed   Amelia   Updated August 17, 2020 at 1:16pm   2 Most recent comment from [deleted]:Hello Thung Jia Cheng, Yes, employees can create appointments in the Employee front-end panel, if I understood your question well. They can create appointments for already existing customers, they can ... Thung Jia Cheng /When will package booking be available?Closed   Amelia   Updated August 17, 2020 at 1:06pm   2 Most recent comment from Aleksandar Vuković:Hello Thung Jia ChengUnfortunately I don't have that information. It is currently under development, and I hope it will be released in the next 30 days, but I don't have any ETA. Helgi Skaftason Skjortnes Repeat this AppointmentClosed   Amelia   Updated August 17, 2020 at 12:52pm   2 Most recent comment from [deleted]:Hello Helgi Skaftason Skjortnes, Apologies for replying a bit later, we don't work on weekends.There isn't a possibility for Packages in Amelia with its current built-in features, unfortunat ... Benjamin di Lorenzo General options regarding to one day single event (festival)Closed Pre-purchase questions for Amelia   Updated August 17, 2020 at 12:26pm   2 Most recent comment from [deleted]:Hi Benjamin,Thanks so much for your interest.For the single day event the only possibility is to add timetable in the description of the event. Unfortunately we do not have an option to book periods i ...