We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Andrew Incorrect service price in notification emailClosed   Amelia   Updated September 4, 2020 at 1:19pm   2 Most recent comment from Aleksandar Vuković:Hello AndrewThank you for your purchase.Unfortunately, we have a bug with this. Our developers are aware of the issue, and it should be fixed with the next update. Sanchayita WebhooksClosed   Amelia   Updated September 4, 2020 at 1:17pm   2 Most recent comment from [deleted]:Hello We don't have other documentation for the Web hooks unfortunately. The file that is dealing with this data/hook sent from Amelia is this one:  src/Application/Services/WebHook/WebHookA ... Steve Coupland Front End Booking FormClosed   Amelia   Updated September 4, 2020 at 12:19pm   5 Most recent comment from Aleksandar Vuković:Hello SteveI'm glad to see you found where to enter custom CSS.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. David Change the header size & color of 1 specific tableClosed   wpDataTables   Updated September 4, 2020 at 12:16pm   2 Most recent comment from Aleksandar Vuković:Hello DavidThat can be done with some custom CSS. You can add a custom CSS class (for example "textclass") in that column's settings, and then change the color with something like this: .wpDataT ... Messy WPS HIDE LOGINClosed Pre-purchase questions for Amelia   Updated September 4, 2020 at 9:58am   2 Most recent comment from Miloš Jovanović:HI Gaëlle,Thank you for your inquire.Unfortunately we do not have any feedback from our customers, so I can not tell you precisely if our plugin will work with WPS HIDE login. Sanchayita Latest updateClosed   Amelia   Updated September 4, 2020 at 9:53am   2 Most recent comment from Aleksandar Vuković:Hello SanchayitaYou can see the change log on this page. The current version is 2.9.1When you activate your purchase code in Amelia settings/Activation, you should be able to update it in Dashboard/U ... KEVIN BOGER Deposit at bookingClosed Pre-purchase questions for Amelia   Updated September 4, 2020 at 9:51am   2 Most recent comment from [deleted]:Hi Kevin Boger,Thank you for your interest in our plugin.Unfortunately we don't have deposit payments at the moment, although we plan to add this option in one of the next updates. At the moment ... David Kite "WITH not implemented" Can't run queryClosed   wpDataTables   Updated September 4, 2020 at 9:49am   2 Most recent comment from Aleksandar Vuković:Hello DavidThank you for your purchase.Our logic is based on a PHP SQL parser which has full support for the SQL dialect for the following statement types SELECT, INSERT, UPDATE, DELETE, REPLACE, RENA ... Bob Jones Messed up customer panelClosed   Amelia   Updated September 4, 2020 at 9:38am   2 Most recent comment from Aleksandar Vuković:Hello BobI don't see any screenshots in your response.We don't have any documentation about this, but if you can point me to the page, and show me what needs to be changed, I'll gladly ... John Repeat Appointment Default SelectedClosed   Amelia   Updated September 4, 2020 at 9:35am   2 Most recent comment from Aleksandar Vuković:Hello JohnUnfortunately, not yet.I forwarded this suggestion to our developers a few times already, and I'll do it again, but I'll kindly ask you to add it as a feature suggestion on this ... chris johnson When I try to change webhooks URL after cloning site, it does not post.Closed   Amelia   Updated September 4, 2020 at 9:11am   2 Most recent comment from Aleksandar Vuković:Hello ChrisWeb Hooks are saved in the database table wp_options (wp_ is the default prefix, but it could be anything in your case, so look for your_prefix_options).Please be careful when you update th ... Alena Salamonová Customer panel default viewClosed   Amelia   Updated September 4, 2020 at 8:55am   4 Most recent comment from [deleted]:You are welcome, Alena. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Wayne Powell Is there a column count function like counta() or count()Closed Pre-purchase questions for wpDataTables   Updated September 4, 2020 at 8:12am   2 Most recent comment from Aleksandar Vuković:Hello WayneThank you for your interest in our plugin.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.The plugin is only ab ... Nikita Localization questionClosed Pre-purchase questions for Amelia   Updated September 3, 2020 at 9:17pm   2 Most recent comment from Nikita:Ok, nevermind. I found in FAQ ;)  Kirill Links in extras descriptionClosed Pre-purchase questions for Amelia   Updated September 3, 2020 at 4:19pm   2 Most recent comment from [deleted]:Hi Kirill,Service description accepts HTML, so you can add link with HTML. Unfortunately Extras description doesn't accept it at the moment, but we plan to fix this in near future.