We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Lisa claydon Cant get it to workClosed   Amelia   Updated September 1, 2020 at 3:25pm   2 Most recent comment from [deleted]:Hello Lisa claydon, Thank you for your purchase. Sorry to see you had troubles with setting up Amelia. The availability is set by configuring the employees' work hours, but the work hours are ... Heather Wicksted Editing Filter in HeaderClosed   wpDataTables   Updated September 1, 2020 at 2:03pm   5 Most recent comment from Aleksandar Vuković:You're welcome, HeatherIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Rakesh Google sheet with hyperlinks in itClosed Pre-purchase questions for wpDataTables   Updated September 1, 2020 at 12:32pm   6 Most recent comment from Aleksandar Vuković:You're welcome, RakeshIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. CHASSASGNAC Disble all in filterClosed   wpDataTables   Updated September 1, 2020 at 11:54am   2 Most recent comment from Aleksandar Vuković:Hello there Please note that we do not speak French, and the only supported language is English, so please translate your future responses. To remove "All" from "Default Rows Per Page" in the Display ... Adrian Lyons Multiple Google Calendar SyncClosed   Amelia   Updated September 1, 2020 at 11:38am   2 Most recent comment from [deleted]:Hello Adrian, Google calendar sync works that way in Amelia, and employees can connect to only one Google calendar. So, you would need to merge your other calendars into the one that is connected to ... Ben Appointment Are RejectedClosed   Amelia   Updated September 1, 2020 at 11:26am   2 Most recent comment from [deleted]:Hello Ben, Could you please explain in more details what exactly is happening, how the appointments 'are being rejected'? Thank you. Also, on the link, I can't see Amelia, even thoug ... Isabel Lapaz license shown to my clientsClosed   Amelia   Updated September 1, 2020 at 11:25am   4 Most recent comment from Aleksandar Vuković:Hello again IsabelI'll forward your suggestion to our development team. Ramiro login integrationClosed   Amelia   Updated September 1, 2020 at 10:52am   2 Most recent comment from Aleksandar Vuković:Hello RamiroAmelia's Customer (and Employee) Panel log-in is different from any other log-in you have on your site (WordPress log-in, WooCommerce log-in, Memberpress log-in, or any other log-in y ... jean-philippe BLOCH white pageClosed   Amelia   Updated September 1, 2020 at 10:49am   3 Most recent comment from [deleted]:Hello jean-philippe BLOCH, This can be a conflict with another plugin that you have on your website. Unfortunately, issues like conflicts with third party plugins or themes are always possible due ... Gabriel Desjardins Questions about programmingClosed   Amelia   Updated September 1, 2020 at 10:47am   6 Most recent comment from Aleksandar Vuković:You're welcome, GabrielIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Lance Redgrave Data is not visible to logged in userClosed   wpDataTables   Updated September 1, 2020 at 10:42am   5 Most recent comment from Aleksandar Vuković:If you see the column in the drop-down, it should be enough.However, using a query like this may cause some issues.Please prepare a MySQL view (a stored query), which will return the data that you ... Miriam Michalak Employee Panel time incorrectClosed   Amelia   Updated September 1, 2020 at 9:54am   5 Most recent comment from [deleted]:Glad to see that, thank you for letting us know. You are welcome, Miriam. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Paul Anderson Amelia booking issuesClosed   Amelia   Updated September 1, 2020 at 9:49am   8 Most recent comment from Aleksandar Vuković:You're welcome PaulIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. claudia BUFFER TIME 10 MINUTES?Closed   Amelia   Updated September 1, 2020 at 8:59am   2 Most recent comment from [deleted]:Hello Claudia, You need to change the Default time slot step option in Amelia -> Settings -> General to 10 minutes, and you will be able to created buffer times that long. This option applies to cr ... Tatiana Gonzalez Custom paymentsClosed Pre-purchase questions for Amelia   Updated September 1, 2020 at 8:56am   2 Most recent comment from [deleted]:Hi Tatiana,Thanks for your interest.This should be possible with WooCommerce integration, we have Woo commerce integration for payments, that you can use, but you can not connect Amelia directly to Me ...