We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Pål-André Kjøniksen Waitlist / usersClosed Pre-purchase questions for Amelia   Updated September 7, 2020 at 1:29pm   2 Most recent comment from [deleted]:Hi Pål-André Kjøniksen,Thanks for considering Amelia for your Yoga studio.Unfortunately, we do not have waitlist feature.Yes, you need to create the customer in Amelia and to connect them with us ... victor Valladolid Clinic historyClosed Pre-purchase questions for Amelia   Updated September 7, 2020 at 12:43pm   2 Most recent comment from [deleted]:Hi victor,Thanks so much for your interest.It is not possible to create medical record per se, but you can have some info about customers/patients. You can read more here: https://wpamelia.com/custome ... Ade Ajasa Linking events to custom fieldsClosed   Amelia   Updated September 7, 2020 at 12:31pm   2 Most recent comment from [deleted]:Hello Ade Ajasa, There isn't  a possibility of applying custom fields in the Edit modal of events , on the Events page, unfortunately. They can only be applied to events on the Customize page, ... Magdy Table widthClosed   wpDataTables   Updated September 7, 2020 at 11:34am   4 Most recent comment from Aleksandar Vuković:Hello again MagdyI got the file, and was able to create a table with 22 columns from it.You have around 10 columns that don't have any headers:Headers are mandatory when importing a file, since ... Peter Deposit paymentClosed Pre-purchase questions for Amelia   Updated September 7, 2020 at 11:24am   6 Most recent comment from Miloš Jovanović:Hi fajar,Sorry for late response, we are not working on weekends.Unfortunately we can not tell precisely when this feature will be available since we do have a lot of more requested features.Well the ... Richard Hover over a day to preview time slotsClosed   Amelia   Updated September 7, 2020 at 11:08am   4 Most recent comment from [deleted]:You are welcome, Richard. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Piotr Kowalski First column with checkboxes for custom bulk actionsClosed   wpDataTables   Updated September 7, 2020 at 11:03am   2 Most recent comment from Aleksandar Vuković:Hello PiotrI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.None of our add-ons provides this functionality either, so this ... Smilingbo Design (front end) areas view is oddClosed   Amelia   Updated September 7, 2020 at 10:59am   2 Most recent comment from Aleksandar Vuković:Hello SmilingboThe space is reserved for when your customers select a date, the time slots appear below it, and when they select a time slot, a Continue button appears: Rik Denteneer Restricting selectable number of personsClosed   Amelia   Updated September 7, 2020 at 10:47am   8 Most recent comment from Aleksandar Vuković:Hello RikUnfortunately, if you're working with Services (Appointments), you can only see how many attendees are in an appointment by either clicking on it so it expands, or editing the appointmen ... adri Can amelia be used for multivendor booking?Closed Pre-purchase questions for Amelia   Updated September 7, 2020 at 10:16am   2 Most recent comment from Miloš Jovanović:Hi adri,Thank you for your inquire.Sorry for late response, we are not working on weekends.Unfortunately our plugin can not work as a multi-vendor right now, but we do have in plan to add this option ... Bill Burgess Amelia AccessibilityClosed Pre-purchase questions for Amelia   Updated September 7, 2020 at 9:55am   4 Most recent comment from Miloš Jovanović:HI Bill,Sorry for late response, we are not working on weekends.I will forward your suggestion to my team and hopefully we can make our plugin keyboard accessible for some future updates. Leen Free version missing the Employee featureClosed Pre-purchase questions for Amelia   Updated September 7, 2020 at 9:51am   2 Most recent comment from Miloš Jovanović:HI Leen,Thank you for your inquire.Sorry to disappoint you but unfortunately Employees are not available in the Lite version of the plugin, only in Full version. laurine singaraud mistake in the french translationClosed   Amelia   Updated September 7, 2020 at 9:36am   2 Most recent comment from Aleksandar Vuković:Hello singaraudThank you for your purchase.The plugin can be translated using POEDIT or Loco Translate easily. I suggest installing Loco Translate, since it's within WordPress and it has a ... Markus Issue with Employee Approval through front endClosed   Amelia   Updated September 7, 2020 at 8:59am   8 Most recent comment from [deleted]:Hi Markus, Apologies for replying a bit later, we don't work on weekends.Glad to see the issue is gone, thank you for letting us know. The panels can't behave well if you are accessing the ... Phil Namdar Sending InvoiceClosed   Amelia   Updated September 7, 2020 at 8:41am   2 Most recent comment from [deleted]:Hello Phil, Apologies for replying a bit later, we don't work on weekends.There isn't a possibility for customers paying with PayPal or Stripe after they booked an appointment in Amelia wit ...