As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Michael Rieder Decimal SeparatorClosed Pre-purchase questions for wpDataTables   Updated September 23, 2020 at 5:15pm   3 Most recent comment from Aleksandar Vuković:Hey MichaelGreat news, thanks for letting us know the issue is resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. chin hung lu About Event Permission Limit SettingClosed Pre-purchase questions for Amelia   Updated September 23, 2020 at 3:24pm   3 Most recent comment from chin hung lu:你好 1.可以增加員工數量新員工只能正常顯示自己的活動2.老員工的所有活動其他員工也看到了 https://i-goout.com/wp-login.php?loggedout=true&wp_lang=zh_TW 用戶：tri ... Lynsey McGee Double bookingClosed   Amelia   Updated September 23, 2020 at 2:30pm   2 Most recent comment from [deleted]:Hello Ta, There isn't a possibility to block the double bookings for events in Amelia with its current features, unfortunately. I will add your vote for this feature in our list so it can be con ... Rafal Event still present in employee's panel after changing the employee attendingClosed   Amelia   Updated September 23, 2020 at 1:49pm   3 Most recent comment from Aleksandar Vuković:Hello RafalThank you for your purchase.Unfortunately, that's how the plugin works at the moment, and it can't be changed.For the employee to receive a notification he needs to be assigned to ... Marcio Vieyra Schedule 4 weekly sessions at once?Closed   Amelia   Updated September 23, 2020 at 1:16pm   11 Most recent comment from Aleksandar Vuković:Hi again Marcio There is no Coupon Notification email. The coupon is added to Appointment Approved email when you pass its placeholder. Unfortunately, it's not possible to reset the counter for e ... Mark Beasley Update failedClosed   wpDataTables   Updated September 23, 2020 at 1:14pm   4 Most recent comment from Aleksandar Vuković:I'm glad to hear that, MarkIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Cathal McNamara re label payment option on-siteClosed   Amelia   Updated September 23, 2020 at 1:01pm   4 Most recent comment from Aleksandar Vuković:You're welcome, CathalIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Richard Crontab ameliaClosed   Amelia   Updated September 23, 2020 at 12:37pm   2 Most recent comment from [deleted]:Hello Richard, Depending on the server there are different configurations for the cron setup. You can contact your hosting provider about this or check one of the solutions for this link. One of t ... Aliya Galim refundClosed   Amelia   Updated September 23, 2020 at 10:13am   2 Most recent comment from [deleted]:Hello Aliya, We are sorry that you waited for the responses, but please note that we have a time limit of 3-5 days for ticket responses but we try to respond to each in 24 hours on working days. Our ... Becky Authorized NetClosed Pre-purchase questions for Amelia   Updated September 23, 2020 at 9:51am   2 Most recent comment from [deleted]:Hi Becky,Thanks for your interest.I am sorry but I am not familiar with authorized.net. If your Website is WordPress, you should be able to use Amelia.  Yann MultilingualClosed   Amelia   Updated September 23, 2020 at 9:45am   9 Most recent comment from Matthias:Can you help me in this also? Markus Wrong text color on backgroundClosed   Amelia   Updated September 23, 2020 at 8:18am   6 Most recent comment from Miloš Jovanović:Hi Markus,Glad to hear that, if you have any more questions feel free to open a new ticket. Bérengère GODÉ Event cancellation notificationClosed   Amelia   Updated September 23, 2020 at 8:12am   2 Most recent comment from Aleksandar Vuković:Hello BérengèreAs it is described in our documentation:The "Event Canceled By Attendee" email message will be sent after the attendee cancels the event. At the moment, the notification will be sent ... Aliya Galim compatibility with ElementorClosed   Amelia   Updated September 23, 2020 at 7:23am   2 Most recent comment from Aleksandar Vuković:Hey, Aliya, thanks for letting us know the issue is resolved.We go through tickets in the order in which they arrive, so please forgive me for responding to that ticket without checking this one first ... Mike Huffman No DownloadClosed Pre-purchase questions for Amelia   Updated September 22, 2020 at 8:01pm   6 Most recent comment from Mike Huffman:Thanks. Apparently I'm an idiot.