We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Estefanía NotificationsClosed   Amelia   Updated September 8, 2020 at 5:10pm   4 Most recent comment from [deleted]:Hi Estefanía,Unfortunately, our developers won't have time for any customization in the near future, so we can't help out with that. You can check out the web hooks if they can help you ou ... Georgeanne Dodie Reddington Flexibility in selecting timeClosed Pre-purchase questions for Amelia   Updated September 8, 2020 at 3:10pm   2 Most recent comment from [deleted]:Hi Georgeanne,Thanks so much for your interest in Amelia plugin.Yes, this is possible if you do not use service duration for booking time slots. You can set default time slot step as you wish in Gene ... Patricio Cifuentes Appointment system for GymClosed Pre-purchase questions for Amelia   Updated September 8, 2020 at 2:40pm   4 Most recent comment from [deleted]:Hi Patricio,If you set maximum capacity to 20, and that employee has that capacity as well, the same slot will be available for booking until the capacity is reached. You need to make sure that the e ... Melanie Technical SupportClosed   Amelia   Updated September 8, 2020 at 2:00pm   2 Most recent comment from Aleksandar Vuković:Hello MelanieUnfortunately, at the moment we don't have a bulk purchase option. We're looking into adding that as a feature, but until then I can offer a work-around. You can create a servic ... Raphael Nordier Change little bit booking formClosed   Amelia   Updated September 8, 2020 at 1:40pm   4 Most recent comment from [deleted]:You are welcome, Raphaël.If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Khoa Nguyen Option to have tag specific email/sms notificationClosed   Amelia   Updated September 8, 2020 at 1:28pm   2 Most recent comment from [deleted]:Hello Khoa, I will add your feature request to our list. You can check out the requests here and vote for them. If you have any other questions or concerns feel free to open a new ticket and we wil ... Estefanía Front end Customer panelClosed   Amelia   Updated September 8, 2020 at 1:26pm   5 Most recent comment from [deleted]:You are welcome, EstefaniaI hope that the script will help out.If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Stijn Heylen Login link on booking formClosed   Amelia   Updated September 8, 2020 at 11:47am   4 Most recent comment from [deleted]:You are welcome. I will add it as a feature request to our list. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Malcolm How to send SMS after customer bookingClosed   Amelia   Updated September 8, 2020 at 11:46am   4 Most recent comment from [deleted]:You are welcome, Malcolm.If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Tristan Knapp What happens to Amelia data when restoring Wordpress backup?Closed   Amelia   Updated September 8, 2020 at 11:24am   4 Most recent comment from [deleted]:Hello Adrian, Amelia is a WordPress plugin and as such it stores its data in the database and WordPress. There are Google and Outlook integrations for it but the appointments can be managed in Amel ... Mike Shirk How can I better use Amelia for service businessClosed Pre-purchase questions for Amelia   Updated September 8, 2020 at 11:04am   2 Most recent comment from Miloš Jovanović:Hi Mike,Thank you for your inquire.Sorry to disappoint you but unfortunately our plugin does not have an option to set employees as a team, or for two employees to provide the same service at the sam ... Loay Amelia email notifificationClosed   Amelia   Updated September 8, 2020 at 10:53am   6 Most recent comment from [deleted]:Are they hosted on a same server? You should ask your hosting provider about this, if the notifications work in Amelia (the test email says tthey are sent) then there is something stopping them on the ... kerim ghandri Ghandri création d'un espace membreClosed   Amelia   Updated September 8, 2020 at 10:30am   2 Most recent comment from Aleksandar Vuković:Hello kerimThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.One of our customers found a workar ... Gauranga Magriplis Number of Additional Persons LabelClosed   Amelia   Updated September 8, 2020 at 9:33am   2 Most recent comment from Aleksandar Vuković:Hello GaurangaI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.We cannot change the logic of that option, but I will forwar ... Ezzat Makar Notifications time errorClosed   Amelia   Updated September 8, 2020 at 9:27am   2 Most recent comment from [deleted]:Hello Ezzat Makar , Thank you for your purchase. The timezone set in Amelia is the one you set in your WordPress General Settings, so please check if you set your City timezone in your WP settings ...