As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

alberto aparicio quisiera un costo especialClosed Pre-purchase questions for Amelia   Updated September 17, 2020 at 3:15pm   4 Most recent comment from [deleted]:Hi Alberto,Unfortunately at the moment we don't have any discounts or promotions but if our Pro license is too expensive for you, you can start with our Basic one.Best regards. Nishant Raj Local Time Zone issueClosed   Amelia   Updated September 17, 2020 at 1:28pm   2 Most recent comment from Aleksandar Vuković:Hello Nishant RajWell, if you changed your time zone to UTC+5:30 and you see 4:30PM changed to 01:00AM, the time difference checks out (I mean, adding 30 minutes of the time difference changes 00:3 ... TONTALE Booking an event without loginClosed Pre-purchase questions for Amelia   Updated September 17, 2020 at 1:24pm   2 Most recent comment from [deleted]:Hi Tontale,Thank you for your interest in our plugin.Yes of course it is possible, on the last step user would only need to enter first and last name, you can make both email and phone as non mandator ... Alvaro WebhooksClosed   Amelia   Updated September 17, 2020 at 1:21pm   2 Most recent comment from Aleksandar Vuković:Hello AlvaroWe don't have native integration with Hubspot, but you could use our web hooks.Actions can be triggered on “booking completed”, “booking canceled”, and “booking reschedule ... Alexander Kramer Minimum time required before bookingClosed   Amelia   Updated September 17, 2020 at 1:17pm   6 Most recent comment from Aleksandar Vuković:Hello Chih Liang TsengFor future reference, when you are posting on tickets that are not yours, can you please open a new one, and we will help you there. In that way, issues and questions which are r ... Ushir Shah Privacy with regards to Google Calendar InvitesClosed   Amelia   Updated September 17, 2020 at 12:54pm   2 Most recent comment from Miloš Jovanović:Hi Ushir,Thank you for your purchase.Unfortuantely there is no option to hide the participants in the Google meeting from our plugin.Maybe there are some settings in the Google account or calendar tha ... Daniel Retrieving phone numbers to use in WPSMS to send a message to queried numbers.Closed   wpDataTables   Updated September 17, 2020 at 12:53pm   2 Most recent comment from Isidora Markovic:Hi Daniel,Thank you for your purchase.Unfortunately we don't have such functionality, it requires some code customization. You can take a look in our documentation about Front-end callbacks an ... Maya Display a calendar of free slotsClosed   Amelia   Updated September 17, 2020 at 12:23pm   2 Most recent comment from Miloš Jovanović:HI Maya,Thank you for your purchase.As I understand you want to display the calendar but only with the free slots and dates?So the dates that are booked already are not displayed?If that is the case, ... masa77 checkout error after updating Amelia 2.7 to 2.9.1Closed   Amelia   Updated September 17, 2020 at 1:33pm   5 Most recent comment from Aleksandar Vuković:Great news, masa77Thanks for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Marianne Jacobsen Several locations for 1 personClosed Pre-purchase questions for Amelia   Updated September 17, 2020 at 12:07pm   2 Most recent comment from [deleted]:Hi Marianne Jacobsen,Thank you for your interest in our plugin.Yes, this is possible. Once you create employee and locations, in the employees working hours you can set for each working period differe ... James Hayward Custom Duration times + Buffer timesClosed   Amelia   Updated September 17, 2020 at 11:51am   3 Most recent comment from Aleksandar Vuković:Thank you for your purchase, JamesThank you for sharing the screenshot with everyone. Also, you can read more about Amelia's General settings in our documentation. Venessa West Users not CreatedClosed   Amelia   Updated September 17, 2020 at 11:48am   2 Most recent comment from Miloš Jovanović:HI Venessa,Thank you for your purchase.Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most eff ... Tomasz Mycielski Can user set their booking start and end hour?Closed Pre-purchase questions for Amelia   Updated September 17, 2020 at 11:39am   2 Most recent comment from [deleted]:Hi Tomasz, Thanks so much for your interest in Amelia. All the time sots are predefined, based on the service duration. There's no option for customer to choose the duration. However, there a ... jenny domingo Can we add a custom field that is tied to an employee?Closed   Amelia   Updated September 17, 2020 at 11:33am   2 Most recent comment from Aleksandar Vuković:Hello JennyThank you for your purchase.Once you setup the Zoom Settings you would need to connect your employees/events with zoom hosts. To connect employees, go to the Employees page, open Employee a ... Shiham BookingClosed Pre-purchase questions for Amelia   Updated September 17, 2020 at 10:58am   2 Most recent comment from [deleted]:Hi Shiham,Thank you for your interest.1) There's a setting "Minimum time required before canceling/rescheduling" where you can define this as it works for you this can be set for all services or ...