We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Carole Soule Categories are blackClosed   Amelia   Updated September 9, 2020 at 2:18pm   2 Most recent comment from Aleksandar Vuković:Hello CaroleWhen you make changes in the Customize section, please be sure to delete cache on your website and web browser, and it should be fine.I can see the form like this: Christoph Sonnen CouponClosed   Amelia   Updated September 9, 2020 at 2:03pm   2 Most recent comment from [deleted]:Hello Christoph Sonnen, You can set a limit on how many times the coupon can be used in general, and how many times one customer can use that coupon. You can read more about these options here http ... Mark Saunders updatesClosed   Amelia   Updated September 9, 2020 at 12:54pm   3 Most recent comment from [deleted]:Hello Mark Saunders, The changelog for Amelia can be checked out here - https://wpamelia.com/changelog/So the link Firdaus sent, thank you for sharing this, Firdaus. If you have any other questio ... Vinny Mulvey Time slotsClosed   Amelia   Updated September 9, 2020 at 12:50pm   3 Most recent comment from [deleted]:Hello Vinny, Glad to see you managed to find a solution to the issue you had, thank you for letting us know. If you have any other questions or concerns feel free to open a new ticket and we will gl ... Gerlinde can't update to new versionClosed   Amelia   Updated September 9, 2020 at 12:43pm   4 Most recent comment from [deleted]:You are welcome, Gerlinde. Glad to see that, thank you for letting me know. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Vlad Cepraga events attendeesClosed   Amelia   Updated September 9, 2020 at 12:29pm   2 Most recent comment from Aleksandar Vuković:Hello VladThank you for your purchase.Unfortunately, at the moment we don't have a bulk purchase option. We're looking into adding that as a feature, but until then I can offer a work-around ... Ian Anderson Make Average Column Value a whole numberClosed   Master-Detail Tables for wpDataTables   Updated September 9, 2020 at 12:13pm   11 Most recent comment from Aleksandar Vuković:Hi again IanI'm glad to hear this option works for you.It's even better maybe, because the changes I advised would revert after updates, so you would need to do it again. thomas fana Duplicate Amelia EventsClosed   Amelia   Updated September 9, 2020 at 11:11am   2 Most recent comment from Aleksandar Vuković:Hello ThomasThank you for your purchase, and for your suggestions.I will forward them to our development team, but I'll kindly ask you to add it as a feature suggestion on this page. Features ... Sharon Forsyth Table not displaying correctlyClosed   wpDataTables   Updated September 9, 2020 at 10:45am   2 Most recent comment from Aleksandar Vuković:Hello SharonThank you for your purchase.Like mentioned in our documentation about Google Spreadsheet tables:Formatting applied in the original file (font families, color, size, fill color, etc.) will ... Shannon Payne Same calendar on multiple domainsClosed Pre-purchase questions for Amelia   Updated September 9, 2020 at 10:36am   2 Most recent comment from Miloš Jovanović:HI Shannon,Thank you for your inquire.Sorry to disappoint you but unfortunately there is no option to have sync between 2 calendars that are on the different sites. There is no option in the plugin b ... Steffen Müller Filter results on clickClosed Pre-purchase questions for wpDataTables   Updated September 9, 2020 at 9:16am   2 Most recent comment from Aleksandar Vuković:Hello SteffenThank you for your purchase.You can only enable the Search Filters button in Sorting and Filtering tab above the table. Then, filters will be applied only when this button is clicked, not ... Robin Ball Input data source typeClosed   wpDataTables   Updated September 9, 2020 at 9:14am   4 Most recent comment from Aleksandar Vuković:You're welcome, RobinIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Shannon Payne Private Calendar LinkClosed Pre-purchase questions for Amelia   Updated September 9, 2020 at 9:00am   2 Most recent comment from [deleted]:Hi Shannon,Thanks for your interest.Yes, this is possible with shortcodes, you can show just particular services, you can choose this when building a shortcode.So, you can make private pages outside ... Isabel Lapaz SMTP - Notifications not working properlyClosed   Amelia   Updated September 9, 2020 at 8:07am   6 Most recent comment from [deleted]:Hello Isabel, That is strange, could you tell me have you got any response from your hosting? Please provide me a temporary WP-admin login for your site where this happens, so we could log in and t ... Bob Jones Problems with Booking shortcodeClosed   Amelia   Updated September 8, 2020 at 5:24pm   4 Most recent comment from [deleted]:Thank you. You need to change the Text color on Background  to white, since this is the text color that will be applied to the black background. The continue/confirm button should be in the Primary ...