We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Ezzat Makar Notifications time errorClosed   Amelia   Updated September 8, 2020 at 9:27am   2 Most recent comment from [deleted]:Hello Ezzat Makar , Thank you for your purchase. The timezone set in Amelia is the one you set in your WordPress General Settings, so please check if you set your City timezone in your WP settings ... GILLES HAUCHECORNE Multiple reservation text in FrenchClosed   Amelia   Updated September 8, 2020 at 9:21am   2 Most recent comment from [deleted]:Hello Gilles, Thank you for your purchase.  Strings can be changed using POEDIT or Loco Translate for example. If you want to use POEDIT then this is the instruction: 1. Download Amelia from  ... Matt Images in ColumnsClosed   wpDataTables   Updated September 8, 2020 at 8:09am   2 Most recent comment from Aleksandar Vuković:Hello MattThank you for your purchase.How is the main table created? The images can't be pulled in from another table using foreign keys, unfortunately, so you would probably need to enter the i ... Cecille Thompson Auto-Populating FieldsClosed   wpDataTables   Updated September 8, 2020 at 7:57am   2 Most recent comment from Aleksandar Vuković:Hello CecilleThank you for your purchase.For the username, you can use our placeholder %CURRENT_USER_LOGIN% as a predefined value for the column, but if you hit "Apply and add new", that predefined v ... Mark Stanton Format numbers in wpdatatablesClosed   wpDataTables   Updated September 8, 2020 at 6:50am   2 Most recent comment from Aleksandar Vuković:Hello MarkYou can use conditional formatting and create a rule so all numbers which are below 0 are in red, but there's no way to add parentheses around them. Scott Whiteley Work-hours not pulling the correct hoursClosed   Amelia   Updated September 8, 2020 at 6:49am   2 Most recent comment from Aleksandar Vuković:Hello ScottIssues like this can occur if your WordPress site is set to be in a different time zone. Since Amelia doesn't have any time zone settings, it inherits the time zone from WordPress. If ... Riccardo URGENT - New categories not showingClosed   Amelia   Updated September 7, 2020 at 9:25pm   2 Most recent comment from Aleksandar Vuković:Hello RiccardoThanks for letting us know the issue is resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Kristian WordPress Darabase editingClosed Pre-purchase questions for wpDataTables   Updated September 7, 2020 at 9:23pm   2 Most recent comment from Aleksandar Vuković:Hello KrisThank you for your interest in our plugin.However, please note that wpDataTables is not a database management tool. It's a simple table plugin, which can be used to create tables from e ... Dustin Charts seen only by usernameClosed Pre-purchase questions for wpDataTables   Updated September 7, 2020 at 9:04pm   2 Most recent comment from Aleksandar Vuković:Hello DustinThank you for your interest in our plugin.The data from Google Spreadsheets are not pulled in, in real time. There's cache on Google's side, and it takes 10 - 15 minutes for the ... charlie EmployeesClosed   Amelia   Updated September 7, 2020 at 3:15pm   10 Most recent comment from [deleted]:You are welcome! Glad to see the issue is gone. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. hair&beaute boniec code ameliaClosed Pre-purchase questions for Amelia   Updated September 7, 2020 at 2:37pm   14 Most recent comment from Miloš Jovanović:HI hair,Can you please open a ticket in Amelia category and one of our agents will help you out.Probably they will need access to the site and take a look, also make sure that you used a Live Key and ... Geb Hard AmeliaClosed Pre-purchase questions for Amelia   Updated September 7, 2020 at 2:01pm   2 Most recent comment from Miloš Jovanović:Hi Geb,Thank you for your inquire.Sorry to disappoint you but our plugin works only in WordPress environment and it is not possible to integrate it with Webflow Ade Ajasa Number of PersonsClosed   Amelia   Updated September 7, 2020 at 1:54pm   2 Most recent comment from Aleksandar Vuković:Hello AdeThe plugin can be translated using POEDIT or Loco Translate easily. I suggest installing Loco Translate, since it's within WordPress and it has a simple UI. If you want to use POEDI ... Gustavo Checkout error with WoocommerceClosed   Amelia   Updated September 7, 2020 at 1:48pm   2 Most recent comment from [deleted]:Hello Gustavo, Thank you for your purchase and apologies for replying a bit later, we don't work on weekends.It seems like you haven't provided some mandatory field info in the form. Coul ... Leonardo Could Amelia take booking from different timezone?Closed Pre-purchase questions for Amelia   Updated September 7, 2020 at 1:46pm   10 Most recent comment from Miloš Jovanović:HI Paul,Unfortunately all employees can work only in one time zone, the one that is set in the WordPress General settings.