As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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https://wpreportbuilder.com

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Public Tickets

Ruben diferente days on different locationsClosed   Amelia   Updated September 22, 2020 at 4:51pm   2 Most recent comment from [deleted]:Hello Ruben, Thank you for your purchase.  You can set your employees to work on different locations at different times. You choose one default location in the Details tab for that employee, but wh ... Nir Question about google calendarClosed Pre-purchase questions for Amelia   Updated September 22, 2020 at 2:57pm   2 Most recent comment from [deleted]:Hi Nir,Thanks so much for your interest in Amelia. With Google Synchronisation, all employees in Amelia can sync their working schedule with their Google Calendar. Each appointment booked in Amelia w ... Scot Birchfield user loginClosed Pre-purchase questions for Amelia   Updated September 22, 2020 at 2:49pm   2 Most recent comment from [deleted]:Hi Scot Birchfield,Thank you for contacting us.You are totally right, we have this on our documentation page but it is not clear and visible enough for our users and we will add it very soon. Until th ... Vikki Gladney Creating Bookable ClassesClosed Pre-purchase questions for Amelia   Updated September 22, 2020 at 2:18pm   2 Most recent comment from [deleted]:Hi Vikki Gladney,Thank you for your interest in our plugin.Unfortunately we don't have this option at the moment but packages are one of our top priorities for the next updates so if you are inte ... Luca Google Calendar/Meet integrationClosed Pre-purchase questions for Amelia   Updated September 22, 2020 at 1:45pm   4 Most recent comment from [deleted]:Hi Luca,I am glad to hear that. If you have any question or you need help with setting up the plugin please do not hesitate to contact our support in Amelia section of this support platform since you ... Robert Culkin SMS notifications sending twiceClosed   Amelia   Updated September 22, 2020 at 11:42am   5 Most recent comment from [deleted]:Hello Robert,Thank you. We recently had this issue with another user with the duplicate SMS notifications, so one of our developers checked it out, and it will be fixed in the next update of Amelia, ... Josh VN Technical Error, when I click the "Browse" button under "Input file path or URL" nothing happens. This is incredibly frustrating.Closed   wpDataTables   Updated September 22, 2020 at 11:41am   40 Most recent comment from Aleksandar Vuković:Hello JoshFor future reference:When you have questions or issues which are not related to the title of the active ticket can you please open a new one, and we will help you there. In that way, issues ... RUBENS PEREIRA google calendar connectionClosed   Amelia   Updated September 22, 2020 at 10:03am   8 Most recent comment from Miloš Jovanović:Hi Rubens,OK I can see this errorthat means the settings are not configured well.To change the URI, you'll need to go into your database, but please be careful when you update the table, because ... yann Problem with amelia plugin workClosed   Amelia   Updated September 22, 2020 at 9:42am   2 Most recent comment from Aleksandar Vuković:Hello YannThank you for your purchase.By the looks of the network response, your Employee is not assigned to any services:serviceList: [ ] You need to check your employee's profile and see if h ... Bruce Multi Currency SupportClosed Pre-purchase questions for Amelia   Updated September 22, 2020 at 9:16am   6 Most recent comment from [deleted]:Hi Marcus,Thank you for your inquiry. I have forwarded this to our development team and we will see if we can plan this feature for one of the next updates.Have a nice day. Michael Currencies for paymentsClosed Pre-purchase questions for Amelia   Updated September 22, 2020 at 9:15am   6 Most recent comment from [deleted]:Hi Marcus,Thank you for your inquiry, I will forward it to our development team.Best regards. James CurrencyClosed Pre-purchase questions for Amelia   Updated September 22, 2020 at 9:12am   2 Most recent comment from [deleted]:Hi James,Thank you for your interest in our plugin.Unfortunately something like this isn't possible at the moment. In our plugin you can only set one currency in which the payment will be done. W ... Helmut Berger customer frontent more time first loginClosed   Amelia   Updated September 22, 2020 at 8:08am   5 Most recent comment from Aleksandar Vuković:Thanks for the suggestion, DanielI'll forward it to our development team, but I'll kindly ask you to add it as a feature suggestion on this page. Features are pushed up on our "to-do" list ... Ushir Shah Padding on mobile view too thinClosed   Amelia   Updated September 22, 2020 at 8:06am   4 Most recent comment from Aleksandar Vuković:I see Ushir, thanks for the video explanation. To do that, my advice would be to add a Media Query CSS, so something like this: @media only screen and (max-width: 600px) { .amelia-app-booking #am-s ... Phil Parker EventsClosed   Amelia   Updated September 22, 2020 at 7:26am   4 Most recent comment from Aleksandar Vuković:Sorry to hear that, PhilI'm not sure which email you're referring to, but if you need to submit a refund request, you would need to log into http://store.tms-plugins.com/ with the creden ...