We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

sportsclipmaker In admin not scheduled the calenderClosed   Amelia   Updated September 2, 2020 at 10:54am   8 Most recent comment from [deleted]:You are welcome. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. mark tattersall multiple bookingsClosed Pre-purchase questions for Amelia   Updated September 2, 2020 at 10:51am   2 Most recent comment from Miloš Jovanović:Hi mark,Thank you for your inquire.Do you mean to book same service or different services in those 29 days? Александр Кравчук [wpdatatable id=31]Closed   wpDataTables   Updated September 2, 2020 at 10:24am   11 Most recent comment from Aleksandar Vuković:Alright, АлександрI responded to your email, so we will see what's going on when you inspect the page. Khalid Altolah Disabling a fieldClosed   wpDataTables   Updated September 2, 2020 at 10:21am   2 Most recent comment from Aleksandar Vuković:Hello KhalidThank you for your purchase.If you add a predefined value, you can't disable editing.What you need to do here is to hide that column from being edited in front-end with some custom CS ... Elodie Dion half day day offClosed   Amelia   Updated September 2, 2020 at 9:40am   2 Most recent comment from Aleksandar Vuković:Hello ElodieI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.You would need to create an event that has two dates set, like ... Miguel Santos Calendar syncingClosed   Amelia   Updated September 2, 2020 at 9:39am   13 Most recent comment from [deleted]:OK Miguel, thank you for letting me know. When you sort that out, please send me the credentials so I can check the issue out.  Juan Manuel Zolezzi Volpi Log for session notesClosed Pre-purchase questions for Amelia   Updated September 2, 2020 at 9:26am   4 Most recent comment from Miloš Jovanović:Hi Juan,We have Web Hooks added as an option in our plugin which you can use to connect our plugin through Zapier to any other third party application to send customers and appointments data after eac ... Justin Amelia pricingClosed Pre-purchase questions for Amelia   Updated September 2, 2020 at 8:30am   7 Most recent comment from Justin:Hi NevenaThanks so much for all your help.Truly appreciated.Regards Bob Jones Drip marketing campaign tool integrationsClosed   Amelia   Updated September 2, 2020 at 8:30am   4 Most recent comment from Aleksandar Vuković:Hello again BobUnfortunately, we don't have WP Hooks. You can either do it with Web Hooks, or create your own endpoint, so you can use our JS hook to call that endpoint through ajax, and send th ... Bob Jones Missing search functionClosed   Amelia   Updated September 2, 2020 at 8:18am   2 Most recent comment from Aleksandar Vuković:Hello BobThank you for your feedback.I have forwarded your suggestions to our development team, and I hope they'll be able to do something about it in the future.We'll see to it that the se ... Michael Claypool Admin Pages Running SlowClosed   Amelia   Updated September 1, 2020 at 5:02pm   2 Most recent comment from [deleted]:Hello Michael, Could you please tell me do you have the newest version of Amelia, 2.9.1? If you don't please update it, as we fixed some issue with slow admin loading in the back-end in this up ... Bob Jones Unreadable grey fontsClosed   Amelia   Updated September 1, 2020 at 4:45pm   2 Most recent comment from [deleted]:Hello Bob, I don't have any suggestion for this, unfortunately. Maybe you can try this extension out - https://chrome.google.com/webstore/detail/high-contrast/djcfdncoelnlbldjfhinnjlhdjlikmph?h ... JUSTINNE ENRIQUEZ Loading icon Shows instead of calendarClosed   Amelia   Updated September 1, 2020 at 4:34pm   2 Most recent comment from [deleted]:Hello JUSTINNE ENRIQUEZ, Thank you for your purchase.  When you just get the spinning wheel, without it ever loading, it usually indicates that you're missing one of the following: Category an ... Ben %customer_panel_url% not workingClosed   Amelia   Updated September 1, 2020 at 4:29pm   2 Most recent comment from [deleted]:Hello Ben, Could you please explain how the link  isn't working exactly? Have you set the Customer panel up per the instructions in our documentation? Have you added the placeholder for the ... Mrinal payment methodsClosed Pre-purchase questions for Amelia   Updated September 1, 2020 at 3:30pm   2 Most recent comment from [deleted]:Hi Mrinal,Thank you for your interest in our plugin.Yes, of course it is possible. We have on-site payment option in our Payment Settings. In our Lite version this is the only available option and in ...