We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Nik20 Help ShortcodeClosed   Amelia   Updated September 3, 2020 at 9:00am   2 Most recent comment from Aleksandar Vuković:Hello Nik20I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features. Rez More filters for event managementClosed   Amelia   Updated September 3, 2020 at 8:52am   4 Most recent comment from Aleksandar Vuković:Thanks, RezIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Carole Soule Charged TWICE for Amelia AND I don't have either purchase code!!Closed Pre-purchase questions for Amelia   Updated September 3, 2020 at 8:47am   2 Most recent comment from Miloš Jovanović:Hi Carole,As I can see you opened a same ticket twice and one of our agents replied to you, so we can continue on other ticket. Mohamed Fadi Al Ghrawi Techniacal issueClosed   Amelia   Updated September 3, 2020 at 7:15am   2 Most recent comment from Aleksandar Vuković:Hello MohamedI'm sorry, but I can't replicate the issue on your website. I just booked an appointment for 09/09:Successfully:Is it some specific service, or all of them? It seems to be wor ... Venessa West Catalog view not working properlyClosed   Amelia   Updated September 3, 2020 at 7:13am   3 Most recent comment from Aleksandar Vuković:Hello VenessaI'm glad to hear the issue was resolvedIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Blair Table historyClosed Pre-purchase questions for wpDataTables   Updated September 3, 2020 at 7:08am   2 Most recent comment from Aleksandar Vuković:Hello BlairThank you for your interest in our plugin.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.We have that idea in ... Greg Text WrappingClosed   wpDataTables   Updated September 3, 2020 at 6:55am   2 Most recent comment from Aleksandar Vuković:Hello GregIf you need the table to wrap text, you need to disable the "Scrollable" option and enable "Limit Table Width" in Display settings above the table. When you do that, you will see a new optio ... Leo Display filtered chart without tableClosed   wpDataTables   Updated September 3, 2020 at 6:52am   2 Most recent comment from Aleksandar Vuković:Hello again LeoIf you want the charts to follow table filtering, then both the page and the chart need to be displayed on the same page. Also, for the filters to be shown, the table must be present as ... Leo Advanced filtering is not workingClosed   wpDataTables   Updated September 3, 2020 at 6:50am   8 Most recent comment from Aleksandar Vuković:I'm glad to hear that, LeoIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Joe Lavin Activating AmeliaClosed   Amelia   Updated September 3, 2020 at 6:50am   2 Most recent comment from Aleksandar Vuković:Hello JoeDid you install Amelia on your website? If you did install and activate the plugin, you can go to Amelia Settings/Activation, and enter your purchase code there to activate the license.If you ... Natalia González Short Description for servicesClosed   Amelia   Updated September 3, 2020 at 6:44am   6 Most recent comment from Aleksandar Vuković:Hello NataliaI'm sorry to disappoint you, but unfortunately something like this is not possible.The only description available is the description you see when you access the service. Stacy Zemon Configuring Time Zones ProperlyClosed   Amelia   Updated September 3, 2020 at 6:34am   2 Most recent comment from Aleksandar Vuković:Hello StacyAmelia doesn't have any time zone settings, it inherits the time zone from WordPress. If your time zone is in UTC+/- format, please change it by selecting the city near you. Also, plea ... Rez Recurring events on daily and hourly basisClosed   Amelia   Updated September 2, 2020 at 3:02pm   4 Most recent comment from [deleted]:You are welcome. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Gavin Coulson FunctionalityClosed Pre-purchase questions for Amelia   Updated September 2, 2020 at 2:32pm   2 Most recent comment from [deleted]:Hi Gavin Coulson,Thank you for your interest in our plugin.To achieve this you can call this endpoint, you will get JSON and there you need to find what you need to retrieve for your pricing list. /w ... Gustavo Waiting ListClosed   Amelia   Updated September 2, 2020 at 1:50pm   2 Most recent comment from Aleksandar Vuković:Hello GustavoThank you for your suggestion, it will be forwarded to our development team.I'll kindly ask you to add it as a feature suggestion on this page. Features are pushed up on our "to-do" ...