As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Mehmet Soysal Google Synchronization SubjectClosed   Amelia   Updated September 16, 2020 at 12:49pm   4 Most recent comment from Aleksandar Vuković:You're welcome, MehmetIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Vincent Automatic Zoom on FormsClosed   Amelia   Updated September 16, 2020 at 12:28pm   4 Most recent comment from Aleksandar Vuković:You're welcome, VincentIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Sara Beltran Beltran Sancho purchase problemsClosed   Amelia   Updated September 16, 2020 at 11:28am   8 Most recent comment from Aleksandar Vuković:Hello NeusPeople cannot book multiple appointments at the same time. We've had a workaround for WooCommerce, where it was possible to add multiple appointments to the cart, and then check them ou ... Francis booking - recurringClosed   Amelia   Updated September 16, 2020 at 11:23am   4 Most recent comment from Miloš Jovanović:HI Francis,Can you please check if the timezone that you are using in the main WordPress settings i the zone that you are currently in?Probably there are some settings that are not matched,  Thorben Events cannot be processedClosed   Amelia   Updated September 16, 2020 at 11:23am   2 Most recent comment from Aleksandar Vuković:Hello ThorbenI see this is the duplicate ticket, so it will be closed.I'll respond to the other ticket: https://tmsplugins.ticksy.com/ticket/2538467/ Ushir Shah Back Button Not Seen Easily.Closed   Amelia   Updated September 16, 2020 at 11:20am   11 Most recent comment from Miloš Jovanović:HI Ushir,Unfortunately no, because that is the name of the category and it is not possible to change ti to display the Back in text. Lloyd Dunkley WORKING DAYClosed   Amelia   Updated September 16, 2020 at 11:17am   4 Most recent comment from Aleksandar Vuković:Hello LloydSince Marija is out of office, I'll be taking over her tickets.These are all duplicate questions to which I just responded in your other ticket, so this ticket will be closed. Martin Peake Custom fields in emailsClosed   Amelia   Updated September 16, 2020 at 10:58am   2 Most recent comment from Aleksandar Vuković:Hello MartinWhen you go to Notifications section, you will see " Show Email Placeholders" above the templates. Click on it to expand the list, and you will see something like %custom_field_1%, %custo ... Francis BOOKING ISSUEClosed   Amelia   Updated September 16, 2020 at 10:45am   2 Most recent comment from Aleksandar Vuković:Hello FrancisThank you for your purchase.First - for the payment. When you're setting up the recurring service, you can choose how it's gonna be paid:If you choose the first option (pay only ... Ushir Shah Custom field for booking serviceClosed   Amelia   Updated September 16, 2020 at 10:42am   6 Most recent comment from Miloš Jovanović:Hi Ushir,No problem, glad to be able to help. DREAMCRAFT Limit Phone Number Column to 10 DigitsClosed   Amelia   Updated September 16, 2020 at 10:28am   2 Most recent comment from Miloš Jovanović:Hi DREAMCRAFT,Thank you for your purchase.Unfortunately there is no option at the moment to limit the field with how many characters that you can enter.But you can see the format of the phone for cou ... Carole Soule How can I bypass Woocommerce?Closed   Amelia   Updated September 16, 2020 at 10:23am   8 Most recent comment from Aleksandar Vuković:Hi CaroleThanks for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Gerlinde not display "cancelled" and "closed" eventsClosed   Amelia   Updated September 16, 2020 at 9:16am   4 Most recent comment from Miloš Jovanović:Hi Gerlinde,Glad to be able to help.Have a great day! Randal Oulton plugin updateClosed   wpDataTables   Updated September 16, 2020 at 6:28am   6 Most recent comment from Isidora Markovic:Hi Randal,Aleksandar is assign on our other products this week, so I will answer you.You are welcome. If you have any other issue or question please open new ticket, and we help you out. We will clos ... Sintia PaymentClosed Pre-purchase questions for Amelia   Updated September 15, 2020 at 10:18pm   5 Most recent comment from Sintia:Ok, thank you for the moment, Nevena.Have a great day!