We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Chantal Upgrading from basic to developer packageClosed   Amelia   Updated September 10, 2020 at 12:06pm   2 Most recent comment from [deleted]:Hello Chantal, We are glad to see you want to upgrade your license. Unfortunately, we don't have an option for an upgrade in our store, yet. But we can do the upgrade for you on Paddle, our sal ... Jo ETA packagesClosed   Amelia   Updated September 10, 2020 at 11:46am   2 Most recent comment from Aleksandar Vuković:Hello again JohannaI'm sorry, but I don't have an ETA on that feature.Our developers are still working on it, and I hope it will be released in the next 30 days, but I can't promise ... Unions NSW want to remove 'capacity'Closed   Amelia   Updated September 10, 2020 at 10:57am   2 Most recent comment from Aleksandar Vuković:Hello MichelleThank you for your purchase.You can hide the capacity using this CSS: #am-service-booking > div > div.am-service > div.am-service-header > div.am-service-data > div.am-service-info > div ... Mark Bufi Calendar FeaturesClosed   Amelia   Updated September 10, 2020 at 10:44am   2 Most recent comment from Aleksandar Vuković:Hello MarkThank you for your purchase.It's easy to set the price of a service to be $20, but unfortunately, at the moment we don't have any membership options. We're looking into adding ... Mandy Oldfield Recurring eventsClosed   Amelia   Updated September 10, 2020 at 9:37am   2 Most recent comment from Aleksandar Vuković:Hello MandyI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features. Uriahs Front End Columns View ControlClosed Pre-purchase questions for wpDataTables   Updated September 10, 2020 at 9:01am   4 Most recent comment from Aleksandar Vuković:You're welcome!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Uriahs Export table configClosed   wpDataTables   Updated September 10, 2020 at 9:00am   2 Most recent comment from Aleksandar Vuković:Hello TheLoneDevWhen you are moving to the live site from local or stage site we can suggest using the Duplicator plugin. We use it and it's working fine, because it will transfer all the files ... adam amelia timeClosed   Amelia   Updated September 10, 2020 at 8:56am   2 Most recent comment from Aleksandar Vuković:Hello AdamThank you for your purchase.If you created your employees before you configured Global Working Hours, those employees picked up the Company’s working hours which come as default with the p ... Dave Activation/SettingsClosed   wpDataTables   Updated September 10, 2020 at 8:43am   2 Most recent comment from Aleksandar Vuković:Hello DaveI'm glad to hear the issue is resolved. There was an issue in v3.0.3, but it has been resolved with v3.0.4 Joshua Critical Error after upgradeClosed   wpDataTables   Updated September 10, 2020 at 8:39am   11 Most recent comment from Aleksandar Vuković:I'm glad to hear that, BabkenIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Madhav Anand Customer Login - Sucks - UrgentClosed   Amelia   Updated September 10, 2020 at 7:45am   6 Most recent comment from [deleted]:You are welcome.Please check out the instructions for setting up the panel here https://wpamelia.com/front-end-customer-panel/You need to put the customer panel shortcode on a page and provide that ... Huon defaults settingsClosed   wpDataTables   Updated September 10, 2020 at 6:35am   3 Most recent comment from Aleksandar Vuković:Hello HuonIf you mean - can you set these settings, so they apply to all new tables - unfortunately, no. You need to configure each new table separately. Francisco Salazar Amelia in SpanishClosed Pre-purchase questions for Amelia   Updated September 9, 2020 at 4:31pm   4 Most recent comment from [deleted]:Hi, Translations come with the plugin, we do not sell them separately, so you just need to change language in your WP website. Vincent PayPal credit card w/o loginClosed Pre-purchase questions for Amelia   Updated September 9, 2020 at 4:24pm   4 Most recent comment from [deleted]:Glad to hear! Have a nice day. Maya FunctionalityClosed   Amelia   Updated September 9, 2020 at 3:16pm   4 Most recent comment from [deleted]:You are welcome, Maya. If you have any other questions or concerns feel free to open a new ticket and we will gladly help.