We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

sathish Calendar is not visible on frontendClosed   Amelia   Updated September 11, 2020 at 8:21am   4 Most recent comment from [deleted]:Glad to see that the issue is gone, thank you for letting me know. You are welcome. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Craig Taylor Function of pluginClosed   Amelia   Updated September 11, 2020 at 6:54am   3 Most recent comment from Aleksandar Vuković:Hello CraigThank you for your purchase.Unfortunately we don't provide live support, so phone, Zoom, Skype, TeamViewer, etc calls are not possible.1. If one notification works, they should all wor ... Bill Hodskins update WPdatatablesClosed   wpDataTables   Updated September 10, 2020 at 9:19pm   5 Most recent comment from Aleksandar Vuković:You're welcome, BillGlad I could be of service.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Александр Кравчук updateClosed   wpDataTables   Updated September 10, 2020 at 9:19pm   4 Most recent comment from Aleksandar Vuković:You're welcome, АлександрIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Lukas Huggenberg change Events to Courses?Closed   Amelia   Updated September 10, 2020 at 9:11pm   3 Most recent comment from Aleksandar Vuković:Hello LukasI'm glad to hear you were able to change this with Loco Translate.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Betrand Comte ACCOUT CREATION FROM CLIENT SIDEClosed   Amelia   Updated September 10, 2020 at 8:54pm   4 Most recent comment from Aleksandar Vuković:You're welcome, BetrandIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Marian Harris SQL Table losing conditional formattingClosed   wpDataTables   Updated September 10, 2020 at 8:13pm   2 Most recent comment from Aleksandar Vuković:Hello MarianConditional formatting is one of the settings, that are saved in the database tables wp_wpdatatables_columns and wp_wpdatatables. Since SQL query tables are basically tables linked to an ... Josh VonFeldt Images or files in reportsClosed   Report Builder for wpDataTables   Updated September 10, 2020 at 8:04pm   3 Most recent comment from Aleksandar Vuković:Hello JoshUnfortunately, like you saw in our documentation, including images in Report Builder reports is not possible, and they will not be included in the report.This is something we have planned fo ... Daniel Connecting to remote MySQL DB on RDSClosed Pre-purchase questions for wpDataTables   Updated September 10, 2020 at 7:06pm   2 Most recent comment from Aleksandar Vuković:Hello DanielThank you for your interest in the plugin.The permission denied usually refers to bad credentials, and it is often caused by some special characters in the password.For example, if you hav ... Paul Borg-Barthet Employee namesClosed   Amelia   Updated September 10, 2020 at 3:14pm   2 Most recent comment from [deleted]:Hello Paul, There isn't a possibility to show only the first names of the employees on the front in Amelia with its current built-in features, unfortunately. If you have any other questions or ... Cristian Camilo Plata PRE PURCHASE QUESTIONClosed Pre-purchase questions for Amelia   Updated September 10, 2020 at 2:14pm   2 Most recent comment from Miloš Jovanović:HI Cristian,Thank you for your inquire.Looking at your use case below, something that you require is multi-vendor which unfortunately we do not have as a built-in features at the moment.This is reque ... Mrinal Specific customer limitationClosed Pre-purchase questions for Amelia   Updated September 10, 2020 at 1:44pm   2 Most recent comment from [deleted]:Hi Mirnal, Thank you for your interest. You can choose payment per service, but it is not possible to set which payment to offer by customer, unfortunately.  Marina Number format settingsClosed   wpDataTables   Updated September 10, 2020 at 1:44pm   7 Most recent comment from Aleksandar Vuković:Hello MarinaIt seems that the CSV separator you have is a semi-colon ( ; ), not a comma ( , ), so all you need to do is go to wpDataTables settings, and change it to a semi-colon:Save the settings, ... Dylan Google calendar integrationClosed   Amelia   Updated September 10, 2020 at 1:08pm   4 Most recent comment from Aleksandar Vuković:Hi again DylanSure, of course.Please provide me database access credentials, and a temporary wp-admin user, so I can make the change.Remember that it's a public ticket, so enable the PRIVATE res ... Srikanth Meenakshi Float columnClosed   wpDataTables   Updated September 10, 2020 at 12:07pm   3 Most recent comment from Aleksandar Vuković:Hello again SrikanthThank you for letting us know you were able to resolve this as well. And thanks for sharing what caused it.I would like to sincerely apologize for the delayed response as we have b ...