We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Humaid Feature inquiry (verifications)Closed   Amelia   Updated September 11, 2020 at 11:47am   2 Most recent comment from Aleksandar Vuković:Hello HumaidI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Thank you for your suggestions, though.  I'll forward th ... Emma Foden copy of receiptClosed   wpDataTables   Updated September 11, 2020 at 10:49am   4 Most recent comment from Aleksandar Vuković:You're welcome, EmmaIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Arman Mehrjoo Stripe IntegrationClosed   Amelia   Updated September 11, 2020 at 11:40am   17 Most recent comment from Aleksandar Vuković:Hi again ArmanThis is a new functionality, and it will be added to our development team's tasks for future updates. At the moment, forwarding this info is not easy to achieve.You would either nee ... Megan calendar viewClosed   Amelia   Updated September 11, 2020 at 10:46am   2 Most recent comment from Aleksandar Vuković:Hello MeganI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features. I'll forward this to our development team again, but I&# ... LTech Duplicate Entries on Edit WpDataTables RowClosed   Gravity Forms integration for wpDataTables   Updated September 11, 2020 at 10:35am   8 Most recent comment from Aleksandar Vuković:I'm glad to hear that the issue is resolved, NonoIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Sheldon Harding Phone Number FieldClosed   Amelia   Updated September 11, 2020 at 10:32am   4 Most recent comment from Aleksandar Vuković:I see, Sheldon, thanksI forwarded the complaint to them yesterday, and they said there are some other countries that experience the same issue (Barbados, Jamaica, Bermuda), so they are aware of the ... Marian Harris Hidden Columns Showing up in Search and in Columns DropDownClosed   wpDataTables   Updated September 11, 2020 at 10:28am   2 Most recent comment from Aleksandar Vuković:Helo MarianThank you for your purchase.1. The only way to hide the hidden columns would be with custom CSS - removing them from that list. The Column List button is there exactly for that reason - to ... Raphael Nordier Save Loco translationClosed   Amelia   Updated September 11, 2020 at 9:59am   8 Most recent comment from Aleksandar Vuković:Hi again RaphaëlI'm sorry you're not satisfied with the current functions of the plugin, but that's how it is at the moment. We're developing the plugin every day, and new feature ... Pleasance Brown having trouble adding employees on my wordpress websiteClosed   Amelia   Updated September 11, 2020 at 9:48am   4 Most recent comment from [deleted]: It can be that , if you tested booking or accessed the panels while logged in to the WordPress back-end as an admin, another role was added to your user - customer or employee - so you have now mixe ... Frank User pick a TIme SlotClosed Pre-purchase questions for Amelia   Updated September 11, 2020 at 9:19am   4 Most recent comment from Miloš Jovanović:Hi FrankSorry to disappoint you but there is no option to do that unfortunately.The time slots ( start and end time) must be created by the employee or admin, and customers can not create the time sl ... Nur Ain Merging Access to panel/account pageClosed   Amelia   Updated September 11, 2020 at 9:17am   2 Most recent comment from Aleksandar Vuković:Hello Nur AinAmelia's Customer (and Employee) Panel log-in is different from any other log-in you have on your site (WordPress log-in, WooCommerce log-in, Memberpress log-in, or any other log-in ... Tod Eltzroth PM displays as AMClosed   Amelia   Updated September 11, 2020 at 9:14am   2 Most recent comment from Aleksandar Vuković:Hello TodHi nevetsnl, Thank you for the purchase. You can change Date and Time formats on the WordPress Settings and that will be applied in Amelia as well. Please take a look at this documentation ... linkbm Employee Set UpClosed   Amelia   Updated September 11, 2020 at 8:47am   2 Most recent comment from Aleksandar Vuković:Hello linkbmI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.One employee can only have one email address assigned to him, ... Greg Reinecke Table won't createClosed   wpDataTables   Updated September 11, 2020 at 8:31am   4 Most recent comment from Aleksandar Vuković:Hi again GregThat's good news, I'm glad to hear the issue is resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Alvaro Moreno Events and appointments searchClosed   Amelia   Updated September 11, 2020 at 8:29am   7 Most recent comment from [deleted]:Glad to see you managed to achieve what you need, thank you for letting me know. You are welcome. If you have any other questions or concerns feel free to open a new ticket and we will gladly help.