We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Shiva display service details on a separate pageClosed   Amelia   Updated September 11, 2020 at 4:23pm   2 Most recent comment from [deleted]:Hello Shiva, Thank you for your purchase. There isn't a possibility of customizing the booking views in Amelia with its current built-in features. There are only the option that you can see o ... Isaac Passmore Hiding Employee NamesClosed   Amelia   Updated September 11, 2020 at 3:16pm   6 Most recent comment from [deleted]:Or what Graham said of course, but in case you don't need the employees' full names in the back end neither. Thank you for helping out, Graham. Valentin Sub domainsClosed Pre-purchase questions for Amelia   Updated September 11, 2020 at 3:15pm   2 Most recent comment from [deleted]:Hi,Yes of course! You can use it on one domain and unlimited number of subdomains.  emilie pouteau loading after registration in the frontofficeClosed   Amelia   Updated September 11, 2020 at 3:03pm   2 Most recent comment from [deleted]:Hello emilie pouteau, Thank you for your purchase. If it is at the end of the booking process , it can be that the payment methods aren't configured properly. Could you please tell me what pa ... Piotr Janicki Integration with WooCommerceClosed Pre-purchase questions for Amelia   Updated September 11, 2020 at 2:46pm   2 Most recent comment from Miloš Jovanović:Hi Piotr,Thank you for your inquire.Yes, you just need to set the price for free service to be 0, in this case the service will be free.For other services you can put the price. Chantal van Mook synchronising Google CalanderClosed   Amelia   Updated September 11, 2020 at 2:43pm   4 Most recent comment from Aleksandar Vuković:Good news, ChantalThanks for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Gary SMS sending on custom field editingClosed   Amelia   Updated September 11, 2020 at 2:17pm   2 Most recent comment from [deleted]:Hello Gary, The notifications shouldn't be sent on editing, if that is not rescheduling. There isn't a possibility of disabling that at the moment in the plugin, but  I forwarded this to ... Virginie Valade Day off in 2021Closed   Amelia   Updated September 11, 2020 at 2:15pm   2 Most recent comment from [deleted]:Hello Virginie Valade, It seems like there is some issue with saving the Days off in 2021, I reproduced the issue on our testing website. I forwarded this to our developers so they can check it out ... anthony Paris reservationClosed Pre-purchase questions for Amelia   Updated September 11, 2020 at 1:04pm   2 Most recent comment from [deleted]:Hi Anthony,Thanks for your interest.Yes, In Customer Panel, customer can cancel or reschedule appointments. miwa mutou ダウンバージョンの理由は？Closed   Amelia   Updated September 11, 2020 at 12:52pm   2 Most recent comment from Aleksandar Vuković:Hello miwa mutouThank you for your purchase.Please note that we don't speak Japanese, so please translate your future comments.The newest version of Amelia is 2.9.1, and we cannot revert your ins ... Thorben Invoicing with details of the eventClosed   Amelia   Updated September 11, 2020 at 12:14pm   4 Most recent comment from Aleksandar Vuković:Hi again ThorbenOur development team will dedicate some time to the WooCommerce integration in the next few months, so I hope this will be included as well. Mohamed Rashad Amelia admin pages are all completely blankClosed   Amelia   Updated September 11, 2020 at 12:07pm   4 Most recent comment from [deleted]:Hi Mohamed, Glad to see you managed to find where the issue is coming from, thank you for letting us know. Please try this out , if that could help for the conflict , this solution is added recently ... Unions NSW Can i set up a custom notification?Closed   Amelia   Updated September 11, 2020 at 12:02pm   2 Most recent comment from Aleksandar Vuković:Hello MichelleI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Our developers will be working on a new, custom notification ... Unitkom Need to block applicant that has already book an appointment but not yet finishedClosed   Amelia   Updated September 11, 2020 at 11:56am   8 Most recent comment from [deleted]:Hi Iqbal M., Yes, that is probably because of the number of appointments that you have on the page, as the loading depends on the data, website , server response, etc. You can shorten the date rang ... Humaid Feature inquiry (verifications)Closed   Amelia   Updated September 11, 2020 at 11:47am   2 Most recent comment from Aleksandar Vuković:Hello HumaidI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Thank you for your suggestions, though.  I'll forward th ...