We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Chun Sen Poh ChartClosed   wpDataTables   Updated October 22, 2020 at 2:29pm   6 Most recent comment from Aleksandar Vuković:Hello Chun Sen PohThere seems to be a limit with Highcharts, then.Can you please take a look at this: https://api.highcharts.com/highcharts/plotOptions.series.turboThresholdYou would need to include ... Kevin Lyster Amelia issuesClosed   Amelia   Updated October 22, 2020 at 1:45pm   15 Most recent comment from Aleksandar Vuković:Hello SeanWhen you are posting on tickets that are not yours, can you please open a new one, and we will help you there? In that way, issues and questions which are related to different subjects will ... Yaron Ben-Shabat Predefined default filter values and date formatClosed   wpDataTables   Updated October 22, 2020 at 1:43pm   2 Most recent comment from Aleksandar Vuković:Hello Yaron1. Unfortunately, no. You wouldn't be able to use the %LAST_WEEK% placeholder in there, as it would be considered as an actual value. You would only be able to do that through an SQL q ... Graham Booking multiple appointments at the same timeClosed   Amelia   Updated October 22, 2020 at 1:05pm   4 Most recent comment from Aleksandar Vuković:Thank you for your feedback, Nilay, but could you please be more specific with the issues you're having?If you can, please open a new ticket, and tell us what issues you're facing? Patrick McCormick Amelia can't push sitye from dev to productionClosed   Amelia   Updated October 22, 2020 at 12:38pm   9 Most recent comment from Aleksandar Vuković:Hi again PatrickIt's not working because:1. https://norvado.com/east-wilson-fiber/:You added the shortcode like this:But the employee wasn't assigned to a location (even though it's man ... Beth Everett Changing form labelsClosed   Amelia   Updated October 22, 2020 at 12:13pm   4 Most recent comment from Aleksandar Vuković:Hello BethUnfortunately, at the moment, there's no other workaround for this within plugin's settings.You could only change the front-end labels using innerHTML, but that requires customiza ... P.A. Shelton More information from customersClosed   Amelia   Updated October 22, 2020 at 11:42am   4 Most recent comment from [deleted]:Hi P.A. Shelton,Custom fields are place on our Customize page as second tab in the upper left corner of the page. As for the standard fields you can choose whether email and phone fields will be manda ... Shaun Limiting number of bookingsClosed   Amelia   Updated October 22, 2020 at 9:35am   2 Most recent comment from [deleted]:Hello Shaun, Doing well, thank you, how about you ?There isn't a possibility to set that kind of limitation for the bookings in Amelia with its current built-in features, unfortunately. There i ... Valentin Sync Google CalendarClosed   Amelia   Updated October 22, 2020 at 9:31am   4 Most recent comment from [deleted]:You are welcome, Valentin.The Google account that you use for synchronization won't have any appointments added in it from Amelia, it won't be connected to Amelia employees. You just use it ... Markus Goetz Search-FunctionClosed   wpDataTables   Updated October 22, 2020 at 8:18am   2 Most recent comment from Aleksandar Vuković:Hello MarkusIt shouldn't behave this way. If you configured the column to be a Foreign Key column, the data you see in the column should still be found through filters and search.As you can see ... Giorgio Formica 2 columns with same datasClosed   Formidable Forms integration for wpDataTables   Updated October 22, 2020 at 8:01am   2 Most recent comment from Aleksandar Vuković:Hello GiorgioThank you for your purchase.I don't believe that's possible.The add-on can only be used to create new tables from existing forms, so if you have only one field "Nominativo", on ... Steven Martinez plugin not workingClosed   Amelia   Updated October 22, 2020 at 7:43am   4 Most recent comment from Aleksandar Vuković:Hello StevenI can't replicate the issue you're experiencing. Here's the front-end booking form, loaded in Firefox:Also, on Samsung S10's mobile browser:Please try clearing cache f ... Sunny Cris Fortunato We cannot update the plugin to version 3.1.1Closed   wpDataTables   Updated October 22, 2020 at 6:58am   7 Most recent comment from Isidora Markovic:Hi mmazziotti,Yes when we release new version we update on our store and also on CodeCanyon. Sometimes on CodeCanyon it will need more time because they need to approve new update. The Latest versio ... Marcel Janssen LocationClosed   Amelia   Updated October 22, 2020 at 8:58am   3 Most recent comment from [deleted]:Hi Michael,Thanks for your patience.Unfortunately, Amelia doesn't have such feature at the moment. It is planned to be added in the future. If you need both employees to be blocked once one emp ... Gerlinde Events filter by locationClosed   Amelia   Updated October 21, 2020 at 8:05pm   4 Most recent comment from [deleted]:Thanks Gerlinde