As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Erez Simple Table cause pages to crashClosed   wpDataTables   Updated November 6, 2020 at 2:08pm   14 Most recent comment from Aleksandar Vuković:Thanks for your help with this Vinod.It has been confirmed by a few of our other customers that this works fine.The issue will be resolved in the next update. João Lopes Hide specific employeeClosed   Amelia   Updated November 6, 2020 at 1:47pm   6 Most recent comment from Aleksandar Vuković:I'm glad to hear that, JoãoIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Elliot Byrne Connecting to external MSSQL ServerClosed   wpDataTables   Updated November 6, 2020 at 1:20pm   6 Most recent comment from Aleksandar Vuković:Well, all those drivers are required by databases, not by our plugin. You cannot connect to a database without a driver that enables access to it. For example, PDO_DBLIB driver is not available anym ... Miriam Michalak Spinner for Customer panelClosed   Amelia   Updated November 6, 2020 at 1:06pm   2 Most recent comment from Aleksandar Vuković:Hello MiriamI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.I'll forward this to our development team as a feature su ... Gustavo Booking view problem on AndroidClosed   Amelia   Updated November 6, 2020 at 12:52pm   2 Most recent comment from [deleted]:Hello Gustavo, As I can see the issue is on a desktop as well, please look at the attachment. It seems like the Amelia CSS files are not created for some reason, or something is conflicting with Amel ... Argos Scentwork Academy Unable to add employeeClosed   Amelia   Updated November 6, 2020 at 12:43pm   12 Most recent comment from Aleksandar Vuković:One email cannot be associated with multiple user roles (admin, amelia customer, amelia employee, subscriber, editor.....). So, if you have a user that's registered as a customer, his email addr ... Fanxy Studio The appointment starting from 00:00 can not be seen!Closed   Amelia   Updated November 6, 2020 at 12:30pm   4 Most recent comment from Aleksandar Vuković:Thanks for the screenshots, they really do explain everything.I'm not sure how it happens, though. If I set the Special day to be from 00:00 - 02:00, it works. Or if I set the service to last 1 ... Leanne Cohens Linking Location to ServiceClosed   Amelia   Updated November 6, 2020 at 12:22pm   2 Most recent comment from [deleted]:Hello Leanne Cohens, Thank you for your purchase. There isn't a possibility to link a service to a location, employees are linked to Locations in Amelia. But you are assigning both services an ... Patrick McCormick Import and ExportClosed Pre-purchase questions for Amelia   Updated November 6, 2020 at 11:24am   4 Most recent comment from Miloš Jovanović:HI Patrick,Thank you for your detailed explanation.Unfortunately at the moment we do not have an option to import the customers, employees or appointments.You can use Google to block some time slots ... Noelle Leahy Daylight saving on 25th OctoberClosed   Amelia   Updated November 6, 2020 at 11:04am   2 Most recent comment from [deleted]:Hi Noelle,The WordPress timezone setting applies to Amelia as well, so yes, if customers booked in while this was off the appointments should be our by one hour. Because of this issue, we recommend s ... KM LOW Amelia Activation Error - x characters of unexpected outputClosed   Amelia   Updated November 6, 2020 at 10:39am   2 Most recent comment from Aleksandar Vuković:Hi again KMI responded to your other ticket yesterday, so please try deactivating all other plugins, activate Amelia, and then activate all your other plugins. Since ActivationSettingsHook.php is n ... Gale Booking multiple appointments at onceClosed Pre-purchase questions for Amelia   Updated November 6, 2020 at 10:31am   2 Most recent comment from Miloš Jovanović:HI Gale,Thank you for your inquire.Sorry to disappoint you but unfortunately our plugin does not have an option right now to allow booking multiple sessions on one go.We do have in plan to add this o ... Chema Hontoria notification errorClosed   Amelia   Updated November 6, 2020 at 9:46am   7 Most recent comment from [deleted]:Hello Aqiyl,We are not sure what happened here, because the user solved the issue they had on their own.If you have issues with email notifications in Amelia, please open a new ticket and we will he ... Ahmad Abdullahi Ahmad (Urgent)Deposit PaymentClosed   Amelia   Updated November 6, 2020 at 9:32am   2 Most recent comment from Aleksandar Vuković:Hello AhmadWell there is no built-in feature, but there is some workaround. For example if your service cost $20 and if you want to set deposit of 20% to pay online and rest onsite, you can make servi ... Raul Employee panel with bad colorsClosed   Amelia   Updated November 6, 2020 at 4:09am   4 Most recent comment from Raul:Thanks!!