As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Cristian NotificationsClosed   Amelia   Updated November 10, 2020 at 11:07am   2 Most recent comment from Aleksandar Vuković:Hello CristianThank you for your purchase.Unfortunately, no. Each notification will be sent to the participants, so employee assigned to the appointment and the customer(s).If you need to send all ema ... Jessica Omana Can I change prices depending if an user is member or not?Closed Pre-purchase questions for Amelia   Updated November 10, 2020 at 11:00am   2 Most recent comment from [deleted]:Hi Jessica,Thanks so much for your interest.Unfortunately, no. It is not possible to change price based on that, we do not have login inside Amelia. The only possibility would be to have different se ... Genevieve prequalifying questionsClosed Pre-purchase questions for Amelia   Updated November 10, 2020 at 10:56am   2 Most recent comment from Miloš Jovanović:Hi Genevieve,Thank you for your inquire.Unfortunately our plugin does not have this option, but maybe some other plugins can help you with this.You need some kind of questioner that you will receive a ... Daniel Ma Feature clarificationClosed Pre-purchase questions for Amelia   Updated November 10, 2020 at 10:44am   4 Most recent comment from [deleted]:Hi Daniel,You need to have at least one employee and in his/her working hours you need to define periods for services. Like here: https://share.getcloudapp.com/5zuwEjgG If you have just one employee ... Matthew Site Navigation and ImageryClosed Pre-purchase questions for Amelia   Updated November 10, 2020 at 10:28am   2 Most recent comment from Miloš Jovanović:HI Matthew,Thank you for your inquire.Unfortunately we do not have trial version but we do have 15 days money-back guarantee so you can use that period to test the plugin out. Andy TablesClosed   wpDataTables   Updated November 10, 2020 at 10:13am   6 Most recent comment from Aleksandar Vuković:You're welcome, AndyI hope it resolves the issue. Paul Creating a data table for multiple usersClosed Pre-purchase questions for wpDataTables   Updated November 10, 2020 at 10:10am   2 Most recent comment from Aleksandar Vuković:Hello PaulThank you for your interest in wpDataTables.Importing a file like this will definitely not work, so you would need to recreate it in wpDataTables.Since you have formulas in that spreadsheet, ... Grégoire Tastayre Add client with Employee panelClosed   Amelia   Updated November 10, 2020 at 9:51am   2 Most recent comment from [deleted]:Hello Grégoire Tastayre, Thank you for your purchase.  There isn't a possibility of creating new customers in the Employee panel with Amelia's current built-in features, unfortunately. In ... Charles Blevins installClosed   Amelia   Updated November 10, 2020 at 9:46am   19 Most recent comment from [deleted]:Glad to see that you managed to resolve the issue and activate Amelia, Charles, thank you for letting us know. If you have any other questions or concerns feel free to open a new ticket and we will g ... Josh Porter custom fieldsClosed   Amelia   Updated November 10, 2020 at 9:46am   3 Most recent comment from Aleksandar Vuković:Hello Josh and MarcoThank you for your purchases.The only custom field that accepts anchor tags is "Text Content" custom field, so you would need to include two fields here:So, Text Content actually t ... Moritz von Kapff HELP: can´t set apppointment suddenlyClosed   Amelia   Updated November 10, 2020 at 9:34am   3 Most recent comment from Aleksandar Vuković:Hello MoritzI can't say what caused this to happen, but I'm glad to hear it has been resolved.Do you maybe have "Minimum time required before booking" set to above 30 minutes? Tania Hiatt Amelia 2way google calendarClosed   Amelia   Updated November 10, 2020 at 9:10am   3 Most recent comment from Aleksandar Vuković:Hello TaniaFor busy events from Google Calendar to be blocked in Amelia, you need to enable "Remove Google Calendar Busy Events" in Amelia Settings/Integrations/Google calendar. Also, if you have a lo ... Paul Longhurst Different notification emails for different servicesClosed   Amelia   Updated November 10, 2020 at 8:04pm   5 Most recent comment from [deleted]:Hello Paul,I have clarified your question with my tech team and it's not possible to have different notifications per service, however, you can style the template in a way that covers both insta ... Jesus Remove Standard FieldsClosed   Amelia   Updated November 9, 2020 at 7:16pm   2 Most recent comment from [deleted]:Hello Jesus,Thank you for your message.I am afraid it's not possible in Amelia.You can submit this as a feature request here:https://wpamelia.cnflx.io/boards/feature-requests Daniel Lewis Auto-updates not workingClosed   wpDataTables   Updated November 9, 2020 at 4:21pm   2 Most recent comment from Isidora Markovic:Hi Daniel,Thank you for your purchase.Sorry for inconvenience,Can you please tell me did you try to update over WordPress Dashboard/Updates?If you still have issues can you please provide me a tempo ...