As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Melanie Adcock Concerning ZoomClosed   Amelia   Updated November 5, 2020 at 10:39am   2 Most recent comment from [deleted]:Hello Melanie, 1. Zoom is enabled or disabled per Service in Amelia, so this is what would separate online from offline bookings for an employee in Amelia, they should have one service with Zoom enab ... Soto cannot create a serviceClosed Pre-purchase questions for Amelia   Updated November 5, 2020 at 10:20am   2 Most recent comment from Miloš Jovanović:Hi Soto,Thank you for your inquire.Probably some configuration is not good.Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from th ... Marian Harris Hide (not Collapse) a Column on MobilesClosed   wpDataTables   Updated November 5, 2020 at 10:12am   2 Most recent comment from Aleksandar Vuković:Hello MarianI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.It probably can be done with some custom work, but our develop ... Ecospark Gsheet formulas will it work when it's connected to WPDatatables?Closed   wpDataTables   Updated November 5, 2020 at 10:11am   2 Most recent comment from Aleksandar Vuković:Hello EcosparkThank you for your purchase.First, you need to check if importrange is pulling from the correct range (A:1,D:50 for example).Second, there is a cache on the Google side, so when you upda ... Adam Mosselson FunctionalityClosed   Amelia   Updated November 5, 2020 at 9:59am   2 Most recent comment from [deleted]:Hello Adam Mosselson, Thank you for your purchase. Could you please explain in more details what exactly is not working so we can help out? Have you installed Amelia per our instructions and set it ... DREAMCRAFT Whatsapp IntegrationClosed   Amelia   Updated November 5, 2020 at 9:53am   2 Most recent comment from [deleted]:Hello DREAMCRAFT, There isn't a WhatsApp integration for Amelia with its current built-in features, unfortunately. I will add it as a feature request to our list and you can check if there is ... Theodore Henry Changing label and placeholder textClosed   Amelia   Updated November 5, 2020 at 9:36am   4 Most recent comment from [deleted]:You are welcome, Theodore. Sorry, it seems like I didn't add the link , you can suggest feature requests here https://wpamelia.cnflx.io/boards/feature-requestsIf you have any other questions or ... Maxime Lambert customizationClosed   Amelia   Updated November 5, 2020 at 3:32pm   2 Most recent comment from Maxime Lambert:Sorry... i found the answer in settings > labels Sorry Maxime Tony Davis WPKraken says you can't have 800k file loaded in WpdatabalesClosed   wpDataTables   Updated November 5, 2020 at 8:21am   4 Most recent comment from Aleksandar Vuković:Hey TonyThat makes sense, thanks for the explanation.A file this big can definitely be handled by wpDataTables if the generated table is an SQL query based table.However, the main issue here is cross- ... David Laguna PaymentsClosed   Amelia   Updated November 4, 2020 at 10:46pm   2 Most recent comment from [deleted]:Hi David,Thank you for your message.Just wanted to check that you've seen the following article:https://wpamelia.com/admin-finances/ DREAMCRAFT Multiple Peoples Can book for the same timeClosed   Amelia   Updated November 4, 2020 at 10:01pm   2 Most recent comment from [deleted]:Hello,Thank you for your message.At the moment, we only have recurring appointments. To book multiple events at the same time, you can create recurring events, or create one event with multiple dates ... Bernd Quambusch Enter date on android deviceClosed Pre-purchase questions for Amelia   Updated November 4, 2020 at 9:54pm   6 Most recent comment from [deleted]:Hi Bernd,I didn't touch anything. Debbie van Cleef Improvement: Added option in WooCommerce payment Settings to skip checkout process if appointment is freeClosed   Amelia   Updated November 6, 2020 at 8:08pm   7 Most recent comment from [deleted]:Hi Debbie,Sorry for the inconvenience, but the plugin cannot do both at the moment. We will forward the request to our development team, and hopefully they'll be able to include it in one of our ... Valeria pre-authorization paymentClosed Pre-purchase questions for Amelia   Updated November 4, 2020 at 3:08pm   5 Most recent comment from Valeria:Ok. Thank u Marc Hammoud Roles other than Employee and adminClosed   Amelia   Updated November 4, 2020 at 3:00pm   2 Most recent comment from Aleksandar Vuković:Hello MarcAs you know, something like this is not possible with built-in features of the plugin.I don't know if creating a new role with Memberpress, User Role Editor, or some other plugin will ...