We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Gary Brett Referral CodeClosed   Amelia   Updated October 20, 2020 at 11:40am   8 Most recent comment from [deleted]:Hello Gary, Unfortunately, we can't help out with that. You can check out the JS hooks Aleksandar sent earlier, to see if you can use one of those for you use case. If you have any other questi ... Morgan Question about employee loginClosed   Amelia   Updated October 20, 2020 at 11:39am   4 Most recent comment from Miloš Jovanović:HI Morgan,Your suggestion is added, we hope it will be included in some future updates. Sharon Kelly EventsClosed   Amelia   Updated October 20, 2020 at 11:31am   6 Most recent comment from [deleted]:Hi Håvard Spaniland, Aleksandar is out of the office, so I will try to help out. Could you please confirm that you have the newest version of Amelia - 2.9.2 ? If you don't have it, please upd ... Graham Sanders auto complete - text boxClosed   Amelia   Updated October 20, 2020 at 10:35am   3 Most recent comment from [deleted]:Hello Graham,  There isn't such possibility in Amelia with its current built-in features, unfortunately. This can be achieved probably with some customization, but please note that such customi ... Luis Angel Martinez Doubts in tablesClosed Pre-purchase questions for wpDataTables   Updated October 20, 2020 at 9:13am   2 Most recent comment from Isidora Markovic:Hi Luis,Thank you for your interest in wpdatatables.If I understand you right, you can create manual table with column(integer or float) that need to be inserted with customer data and then you can c ... Richard A Ambrose Payment MethodsClosed Pre-purchase questions for Amelia   Updated October 20, 2020 at 7:27am   2 Most recent comment from Miloš Jovanović:Hi RichardThank you for your inquire.At the moment, only Stripe and PayPal are integrated into Amelia, and adding another payment option is not possible at the moment. If you can integrate it with Woo ... Suhandy image URL in exported excel fileClosed Pre-purchase questions for wpDataTables   Updated October 20, 2020 at 6:18am   3 Most recent comment from Isidora Markovic:Hi Suhandy,Thank you for your interest in wpDataTables.These functionalities are based on a 3rd party HTML5 library. There are some limitations in this library that you can find on this link https:// ... Carl InquiryClosed Pre-purchase questions for Amelia   Updated October 19, 2020 at 11:13pm   2 Most recent comment from [deleted]:Hi Carl,Thank you for your questions.You can host your branches on a single site, yes, you can use locations for that.There is no direct linkage between locations and employees, however, you can link ... Linda Checkout URGENTClosed   Amelia   Updated October 19, 2020 at 10:35pm   5 Most recent comment from Linda:Your code did not work. Got anything else that will??? Hannah Hull 404 ErrorClosed   Amelia   Updated October 19, 2020 at 8:57pm   2 Most recent comment from [deleted]:Hello Hannah,Sorry for the delayed reply.Just to confirm, are you referring to the following page:https://thepaintedtulipjoplin.com/join-our-next-class/I was able to open it on a couple of iOS devic ... Linda Square paymentsClosed   Amelia   Updated October 19, 2020 at 7:20pm   2 Most recent comment from [deleted]:Hi Linda, Thank you for your questions. 1. At the moment, only Stripe and PayPal are integrated into Amelia, sorry. 2. This is also not available at the moment. Duncan Pre-populate name/email etc by URLClosed   Amelia   Updated October 20, 2020 at 12:18pm   5 Most recent comment from [deleted]:Hi Duncan, I am afraid there isn't a possibility to pass Amelia customer's data using URL, sorry.You can submit a feature request here. DAvid FeatureClosed Pre-purchase questions for Amelia   Updated October 19, 2020 at 4:53pm   2 Most recent comment from [deleted]:Hi David,Thanks so much for your interest.We do not have an option to book appointments inside the event. But you can set appointments that are available on specific day, by setting up availability an ... Pål Viland Monstad show pictures/thumbnailsClosed   Formidable Forms integration for wpDataTables   Updated October 19, 2020 at 4:51pm   2 Most recent comment from Miloš Jovanović:HI Pål,Thank you for your inquire.Sorry for late response, we are not working on weekends.You can check the plugin functionalities on our sandbox site where the Formidable Pro is installed, and then ... IW Heatmap and Cell ExpalanationClosed   wpDataTables   Updated October 19, 2020 at 4:41pm   2 Most recent comment from Isidora Markovic:Hi there,Thank you for your purchase.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.1) Unfortunate that is not possible with built-i ...