We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

MR NADEEM SHAREEF Description of Services on booking formClosed   Amelia   Updated October 19, 2020 at 4:03pm   2 Most recent comment from [deleted]:Hi,The description can be seen just on the catalog view on the single service: https://wpamelia.com/services-catalog/It is not possible on the other forms, unfortunately. Morgan SMS NotificationsClosed   Amelia   Updated October 19, 2020 at 4:02pm   3 Most recent comment from Morgan:Thanks! Not sure how I missed that. :) Morgan Question about rescheduled itemsClosed   Amelia   Updated October 19, 2020 at 3:59pm   2 Most recent comment from [deleted]:Hi Morgan,Unfortunately it is not possible to show that in the email. I will note down this suggestion. Duncan Google MeetClosed   Amelia   Updated October 19, 2020 at 3:56pm   2 Most recent comment from [deleted]:Hi Duncan, Thanks for showing interest. Yes, it has more because Zoom integration is implemented 6 months ago, so no reason to vote for it anymore. At the moment when e were deciding, the Zoom integr ... Jan Palmén Event Check-inClosed Pre-purchase questions for Amelia   Updated October 19, 2020 at 3:50pm   2 Most recent comment from Miloš Jovanović:Hi Jan,Thank you for your inquire.Every attendee that booked an Event will be displayed in the Events page (attachment) You will see the Attendee button Michael Amelia sms and woocommerceClosed   Amelia   Updated October 19, 2020 at 3:31pm   2 Most recent comment from [deleted]:Hello Michael, Thank you for your purchase. Could you please explain in more details what features don't work in Amelia? Google sync can work in Amelia, in both cases - with WOoCommerce or with ... JACOB N MOHS Plugin malfunction causing critical error on siteClosed   wpDataTables   Updated October 19, 2020 at 2:43pm   3 Most recent comment from Isidora Markovic:Hi JACOB,Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.We notice that you open two tickets with same issue, and we already answer y ... Mark Perillo Custom fieldsClosed   Amelia   Updated October 19, 2020 at 1:32pm   4 Most recent comment from [deleted]:Of course, Mark, I added it to our list. You can check if there is such request here https://wpamelia.cnflx.io/boards/feature-requests and vote for it, as well.Unfortunately, the custom fields can� ... Michael Wailes Images in TablesClosed   wpDataTables   Updated October 19, 2020 at 1:24pm   2 Most recent comment from Isidora Markovic:Hi Michael,Thank you for your purchase.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.We don't have direct integration with AC ... Yoann Apply coupon on manually created appointementClosed   Amelia   Updated October 19, 2020 at 12:52pm   4 Most recent comment from [deleted]:You are welcome, Yoann.I hope this option will be available in Amelia in the future. If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Tayo Payment gateway portalClosed Pre-purchase questions for Amelia   Updated October 19, 2020 at 12:39pm   2 Most recent comment from [deleted]:Hi Tayo,Thank you for your interest in our plugin.Something like this is possible if you use our integration with WooCommerce and if that local bank gateway is supported by WooCommerce. I advice you t ... Hajjar Location - Alternative Google MapssClosed   Amelia   Updated October 19, 2020 at 11:53am   2 Most recent comment from [deleted]:Hello Hajjar,We don't have such feature planned for now, unfortunately, but I will add your request to our feature requests list. You can check out here https://wpamelia.cnflx.io/boards/featur ... Andre Roberts Nobody able to book on and had to manage bookings manuallyClosed   Amelia   Updated October 19, 2020 at 11:33am   6 Most recent comment from [deleted]:Hi Andre, Glad to see you managed to find the cause of the issue, and that you were able to find a solution for it. Yes, that should help, as Amelia works with ajax calls. You are welcome.If you hav ... Matt Fields Amelia Not Loading Confirmation PageClosed   Amelia   Updated October 19, 2020 at 10:59am   6 Most recent comment from Miloš Jovanović:HI Matt,Sorry for late response, we are not working on weekends.Thank you for the information, so probably the issue is somewhere in some configuration then for this site.Can you please tell me did y ... Yaron Ben-Shabat digitalocean MySQL DBClosed   wpDataTables   Updated October 19, 2020 at 9:56am   4 Most recent comment from Isidora Markovic:Hi Yaron,Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.You are welcome.If you have any other issue or question please open a new t ...