As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Gerald Pratt Working hoursClosed   Amelia   Updated November 9, 2020 at 3:45pm   3 Most recent comment from [deleted]:Hello Gerald Pratt,  Thank you for your purchase. Glad to see you managed to find a solution to the issue you had, thank you for letting us know. The availability for booking is configured by the emp ... Meindert Jorna Create user with export participants optionClosed   Amelia   Updated November 9, 2020 at 3:24pm   4 Most recent comment from [deleted]:You are welcome, Meindert. Glad to see that the issue is gone, thank you for letting me know. If you have any other questions or concerns feel free to open a new ticket and we will gladly help.  Mikhail Rabtsev Error loading tables for different rolesClosed   wpDataTables   Updated November 9, 2020 at 3:04pm   3 Most recent comment from Aleksandar Vuković:Hello MikhailPlease note that the only supported language is English, so please translate your future responses.Each server-side table sends out an admin-ajax call, and responses are received in JSON, ... ken sato bug on extra using iphone and iosClosed   Amelia   Updated November 9, 2020 at 3:00pm   4 Most recent comment from Aleksandar Vuković:Thank you for the update, I'm glad to see the issue has been resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Samuel LIu how to insert cell to any tables ?Closed   wpDataTables   Updated November 9, 2020 at 2:04pm   4 Most recent comment from Aleksandar Vuković:Hello ZimbandrewIf you need to add multiple rows to a table, it can only be done through the Excel-Like editor. There, you would be able to select a range of rows and paste that into the first empty ... Blondel Stripe refundClosed   Amelia   Updated November 9, 2020 at 1:46pm   4 Most recent comment from Aleksandar Vuković:I hope so too, BlondelOur development team is constantly working on making Amelia better, and I believe it's only a matter of time before this is automated. When it will be included, though, is ... Matthew Gerrish Using a CDN for site files - need to get Amelia working with itClosed   Amelia   Updated November 9, 2020 at 1:29pm   2 Most recent comment from [deleted]:Hello Matthew Gerrish,There isn't a possibility to store the attachments uploaded via custom fields in Amelia to Google cloud, unfortunately, they can be saved on a location on the same server a ... Marta Custom LabelClosed   Amelia   Updated November 9, 2020 at 1:26pm   2 Most recent comment from [deleted]:Hello Marta, Thank you for your purchase. The language that you choose in your WP General settings applies to Amelia as well, so the language that you choose there if Amelia has that language in th ... Linda Rawson 6 Week ClassClosed Pre-purchase questions for Amelia   Updated November 9, 2020 at 1:01pm   2 Most recent comment from [deleted]:Hi Linda,Thanks so much for your interest. This can be done with recurring appointments, just there's no way to make it obligatory for the customer to book all six. The other way is to make one ... Melanie importing servicesClosed Pre-purchase questions for Amelia   Updated November 9, 2020 at 12:57pm   2 Most recent comment from [deleted]:Hi Melanie,Thanks so much for your interest.Unfortunately no, we do not have import option in Amelia yet.  Robert Restful API for wpData TablesClosed Pre-purchase questions for wpDataTables   Updated November 9, 2020 at 12:16pm   2 Most recent comment from Aleksandar Vuković:Hello RobertThank you for your interest in wpDataTablesI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features. We don't have ... Jordan Coley Website integrationClosed   Amelia   Updated November 9, 2020 at 12:14pm   2 Most recent comment from Aleksandar Vuković:Hello JordanThank you for your purchase.Since you're using WooCommerce as the payment method, do you have WooCommerce installed and enabled? If you do, please check if you have Cart and Checkout ... Beth Everett Log-inClosed   Amelia   Updated November 9, 2020 at 11:08am   6 Most recent comment from Aleksandar Vuković:Thanks for the feedback, BethYour observations are correct - employees can't connect to their Google or Outlook calendars from the front-end panel because they both require a dynamic link, and t ... Richard Burgess Upgrading to premiumClosed   wpDataTables   Updated November 9, 2020 at 10:56am   2 Most recent comment from Aleksandar Vuković:Hello RichardThank you for your purchase.You won't lose any data by removing the plugin if you leave this enabled in wpDataTables settings:So, if this check-box is enabled, the plugin will preven ... Gustavo Gonzalez Missing information on Stripe operationsClosed   Amelia   Updated November 9, 2020 at 10:53am   4 Most recent comment from Miloš Jovanović:Hi Gustavo,Since there is no proper solution yet, here is the workaround.You have to go through the database. Please be careful when you update the table, because if you delete or add anything else, ...