We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Senne Vandenputte Customer/employee viewClosed Pre-purchase questions for Amelia   Updated October 26, 2020 at 12:54pm   2 Most recent comment from [deleted]:Hi Senne,Thanks for your interest in Amelia.I understand. There's no workaround for that unfortunately, we have this in our idea list but I do not have ETA for that.  JB Pham "EXTRAS" and "CAPACITY" labels on Front EndClosed   Amelia   Updated October 26, 2020 at 12:41pm   2 Most recent comment from [deleted]:Hello JB, Glad to see you like and enjoy Amelia, thank you1. This can be hidden with adding custom CSS. Please try adding this format HTML to the page where you have your Amelia shortcode : .am-se ... Barbara Hughes compatibility with themeClosed Pre-purchase questions for wpDataTables   Updated October 26, 2020 at 12:37pm   2 Most recent comment from Aleksandar Vuković:Hello BarbaraThank you for your interest in wpDataTables.We haven't had any complaints about Astra theme, so it should work fine.We use WP Bakery on our website, so that's one of the builder ... Daniel Price rules or PacksClosed Pre-purchase questions for Amelia   Updated October 26, 2020 at 12:32pm   2 Most recent comment from [deleted]:Hi Daniel,Thanks so much for your interest.At the moment no, we do not have package option. But, currently we are working on packages option and it should be live by the end of this year. If you are n ... Marcel Janssen Synchronizing eventsClosed   Amelia   Updated October 26, 2020 at 12:23pm   4 Most recent comment from [deleted]:Hello Marcel, There is a note about this on the Google sync instructions page. Events is a feature that was implemented in Amelia way later than Services, so it doesn't have the same options/f ... Celia Rousset Memberships plans for AmeliaClosed Pre-purchase questions for Amelia   Updated October 26, 2020 at 12:22pm   2 Most recent comment from [deleted]:Hi Celia,Thanks so much for your interest.Unfortunately, we do not have membership feature in Amelia. The only thing that we can suggest is to make coupon codes that you can offer to your members fo ... Admin Democratest Custom FieldsClosed   Amelia   Updated October 26, 2020 at 12:10pm   2 Most recent comment from Aleksandar Vuković:Thank you for your feedback, I will forward it to our development team for review.What you're trying to do is a custom solution, so it's not included in the provided support for the plugin, ... Douglas Elom Alter available service days for just 1 week without affecting the regular 5 day serviceClosed   Amelia   Updated October 26, 2020 at 12:04pm   3 Most recent comment from Aleksandar Vuković:Hello Douglas, hello Peter.Thanks for your help, Peter, that's exactly what I would advise. You can configure days off for your employees either on company level (in Amelia Settings) or per empl ... Kanta Roberts Customer PanelClosed   Amelia   Updated October 26, 2020 at 11:51am   22 Most recent comment from Adrian Stern:Hey hey, I found this thread because I had the same issue (installed the plugin two weeks ago). I made an update just now to v 2.9.2, but the issue remains with no e-mail sent. When I check on the hel ... dilia I did payment but no receive my codeClosed Pre-purchase questions for Amelia   Updated October 26, 2020 at 11:26am   4 Most recent comment from [deleted]:Hi dilia,Here's the credentials for TMS Store, there you can access you plugin and purchase code anytime. https://store.tms-plugins.com/loginuser: [email protected]: QOU6fg3PgkzIS ... Greg Hinch Mailgun EU server supportClosed   Amelia   Updated October 26, 2020 at 11:18am   9 Most recent comment from [deleted]:You are welcome, Torben. Glad to see that, thank you for letting us know. No, we haven't send this change sorry about that. We will add this as an option to Amelia settings back-end in one of th ... Charlie Kew Package Deals / Fixed Date RecurrenceClosed   Amelia   Updated October 26, 2020 at 10:45am   2 Most recent comment from Aleksandar Vuković:Hello CharlieThank you for your purchase.Unfortunately, at the moment we don't have bulk purchase option, but it is being developed. It should be included in the plugin in the next month or two. ... JB Pham Service Employee Not Required?Closed   Amelia   Updated October 26, 2020 at 9:52am   2 Most recent comment from Aleksandar Vuković:Hello JBThank you for pointing that out to us, it's a mistake in our documentation. The Employee field is mandatory, and no Services can be offered without an employee assigned to the service.Onl ... Matthew Collett License KeyClosed Pre-purchase questions for Amelia   Updated October 25, 2020 at 9:59pm   2 Most recent comment from [deleted]:Hi Matthew,Thank you for your message.Yes, you can transfer your license to another domain as many times as needed. Carlos Young Error with config and services pages AmeliaClosed   Amelia   Updated October 25, 2020 at 9:31pm   6 Most recent comment from Aleksandar Vuković:You're welcome CarlosI hope you get everything sorted out.If you need any further assistance, please feel free to reach out to us and we'll gladly help.