As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

PiiggyBank Set "before appt" time to 1 hour before but isnt working..?Closed   Amelia   Updated November 3, 2020 at 2:25pm   4 Most recent comment from Aleksandar Vuković:I'm sorry to hear you won't be using Amelia anymore, but I can understand.Stay safe David How to choose the date of an event which has several dates?Closed   Amelia   Updated November 3, 2020 at 1:11pm   4 Most recent comment from [deleted]:Hi Raul,Unfortunately, there isn't a possibility for events to repeat Daily in Amelia with its current built-in features, only the options you mentioned can be chosen for the recurrence - weekly ... Mariano Amelia Event refund with stripeClosed   Amelia   Updated November 3, 2020 at 10:41am   4 Most recent comment from [deleted]:Hello Amir,I've just replied to the ticket you opened regarding this matter, so please check it out. If you have any other questions or concerns feel free to open a new ticket and we will gladl ... Roshan Sujeebun unable to proceed for payment - Your cart is currently empty.Closed   Amelia   Updated November 3, 2020 at 10:20am   4 Most recent comment from [deleted]:You are welcome, Roshan. Glad to see that the issue is gone, thank you for letting me know. If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. ISKANDAR ZULKARNAIN SHAMSUDIN Customer & Employee PanelClosed   Amelia   Updated November 3, 2020 at 9:56am   4 Most recent comment from [deleted]:You are welcome. Glad to see that, thank you for letting me know.If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Michael which internet browsers are supportedClosed   wpDataTables   Updated November 3, 2020 at 9:12am   5 Most recent comment from Aleksandar Vuković:Hi again MichaelIt should be released next week. If you need to modify this right away, here's what you need to do:First, replace this file wp-content/plugins/wpdatatables/assets/js/wpdatatables ... menna el-beramy redirectClosed   Amelia   Updated November 3, 2020 at 8:56am   2 Most recent comment from Aleksandar Vuković:Hello MennaYou're correct, this doesn't work with WooCommerce, since our "Congratulations" page is not shown after an appointment is paid for with WooCoomerce.Our developers will be working ... Mary SchedulingClosed Pre-purchase questions for Amelia   Updated November 4, 2020 at 7:08pm   3 Most recent comment from [deleted]:Hi Mary,When you use Amelia, you should treat the setup like a company that has employees, and is offering services and/or events. There's one Calendar (in WP dashboard/Amelia), where you can see ... Marine Front end view for the eventClosed   Amelia   Updated November 2, 2020 at 11:23pm   2 Most recent comment from [deleted]:Hello Marine,Thank you for your message.You can use CSS to hide that option from the customer, and they will not be able to choose more than 1 customer per booking. Szabolcs Fekete I would like to translate the month names to hungarianClosed   Amelia   Updated November 2, 2020 at 9:48pm   6 Most recent comment from [deleted]:Hi Szabolcs,I will pass it to our dev team and see what they can do. Marcel Janssen Field telephone number not displaying correctClosed   Amelia   Updated November 2, 2020 at 5:06pm   4 Most recent comment from [deleted]:Glad to see that it helped, thank you for letting me know. You are welcome, Marcel.That's OK, no worries.If you have any other questions or concerns feel free to open a new ticket and we will gl ... André Hauge rmove attendees from emplyeepanelClosed   Amelia   Updated November 2, 2020 at 3:59pm   4 Most recent comment from Aleksandar Vuković:Of course, AndréJust, please open a new ticket for every issue you have. It's much easier to keep track of issues if we have one ticket per issue. Kevin Webb Auto Add CustomerClosed   Amelia   Updated November 2, 2020 at 3:09pm   2 Most recent comment from [deleted]:Hello Kevin, There isn't a way to do this from Amelia's side, unfortunately. There isn't a way from Amelia's side to create the user automatically from a WP user created. If it c ... Gültekin e-mail problemClosed   Amelia   Updated November 2, 2020 at 2:27pm   4 Most recent comment from Aleksandar Vuković:Sure GültekinHere's the screenshot:Please check if all "Employee" notifications are enabled also, and check your SPAM folder. Max Govaert Table in data source has no rows.Closed   wpDataTables   Updated November 2, 2020 at 2:14pm   9 Most recent comment from Aleksandar Vuković:Do you recall making any structural changes to the source files?If you add, remove, rename or reorder columns in the Google Spreadsheet file, the wpDataTable created from this source will break.