As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Francis Sorting TablesClosed   wpDataTables   Updated November 9, 2020 at 10:49am   5 Most recent comment from Aleksandar Vuković:You're welcome, FrancisGlad I could be of service. Elmer booking dataClosed   Amelia   Updated November 9, 2020 at 10:36am   2 Most recent comment from Aleksandar Vuković:Hello ElmerThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features. Michael Amelia email and notificationsClosed   Amelia   Updated November 9, 2020 at 10:31am   6 Most recent comment from Aleksandar Vuković:Hi again MichaelWell I got it to work by using my personal email credentials. So, the issue is related to your credentials or Google Account permissions.When I use my Gmail account, the email was sent ... Fézler Georgina CompatibilityClosed   wpDataTables   Updated November 9, 2020 at 9:39am   2 Most recent comment from Aleksandar Vuković:Hello GeorginaThank you for your interest in our add-on.The add-on works with any full version of the plugin (regardless if you have Basic, Pro or Developer license), so you can purchase it from webs ... Raul Send webhook data to apiClosed   Amelia   Updated November 9, 2020 at 9:17am   10 Most recent comment from [deleted]:Hello Raul, Apologies for replying a bit later, we don't work on weekends. I see the other tickets are responded. Please note that we respond to the tickets in the order we get them, and the r ... Hilda Steyn pre purchase questionsClosed Pre-purchase questions for Amelia   Updated November 9, 2020 at 9:05am   2 Most recent comment from [deleted]:Hi Hilda Steyn,Thank you for your interest in our plugin.In our plugin you can define as many services as you provide. On the services page you create services with their price, duration, buffer time ... John Raso delay in updating mobile experienceClosed Pre-purchase questions for wpDataTables   Updated November 9, 2020 at 8:48am   2 Most recent comment from Aleksandar Vuković:Hello JohnThank you for your interest in our plugin.wpDataTables is a WYSIWYG (What You See Is What You Get) concept based plugin. This means that the table should look the same both in back-end and ... christopher law fei hsien i want cancel this plug inClosed Pre-purchase questions for Amelia   Updated November 9, 2020 at 8:28am   2 Most recent comment from [deleted]:Hi Christopher,Sorry to hear that you want to cancel the plugin. If you could take some time we would like to know why, so we can improve it for the future? To request a refund please login to our st ... Ramses Email already in use errorClosed   Amelia   Updated November 8, 2020 at 6:47pm   2 Most recent comment from [deleted]:Hello Ramses,Thanks for your message.Are you able to share more details, and also share the link to your booking page, so that I can try it on my side. Moritz von Kapff after migration design & functional problemsClosed   Amelia   Updated November 8, 2020 at 3:41pm   5 Most recent comment from Aleksandar Vuković:No worries Moritz, as long as the issue is resolved.You can't close the ticket, unfortunately, but I will do that right now.If you have any further questions or issues, please feel free to open ... Ramiro amelia frontend completely brokenClosed   Amelia   Updated November 8, 2020 at 9:00am   3 Most recent comment from Aleksandar Vuković:Hello RamiroThank you for letting us know what caused the issue.You can try excluding Amelia's files from being cached by SG Optimizer, or make sure to delete cache daily. Naeem Uddin Error in Cron set upClosed   Amelia   Updated November 7, 2020 at 9:53pm   4 Most recent comment from [deleted]:Hello Naeem,Can you please clarify what exactly is not working? Can you provide the link to your web page where I can book an appointment and test the notification. DREAMCRAFT Regarding NotificationsClosed   Amelia   Updated November 7, 2020 at 8:27pm   2 Most recent comment from [deleted]:Hello,Thanks for your question.I am afraid it's not possible with with a single service. You can either create another service and assign this to a separate employee or arrange it via events. Kayla Boddy time blocksClosed   Amelia   Updated November 9, 2020 at 9:27pm   3 Most recent comment from [deleted]:Hi Kayla,Thanks for your patience.I am afraid customer's panel can't be customised. At the moment, there is no way to make the panel show the first existing appointment, and choosing the co ... Raul Add user password in booking formClosed   Amelia   Updated November 7, 2020 at 7:26pm   4 Most recent comment from [deleted]:Hi Raul,I am afraid it's not available in Amelia at the moment, sorry.