We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Chadwick William Hankee general questionsClosed Pre-purchase questions for Amelia   Updated November 19, 2020 at 11:28am   2 Most recent comment from Miloš Jovanović:Hi Chadwick,Thank you for your inquire.1.Unfortunately no.The SMS notification will be delivered to the customer and employee which is chosen (for your case will be the person which is assigned to th ... Derek Pre purchase questionsClosed Pre-purchase questions for Amelia   Updated November 19, 2020 at 11:20am   2 Most recent comment from Miloš Jovanović:HI Derek,Thank you for your inquire.At the moment we only have Coupons for some kind of discounts in the plugin since we do not have vouchers.As for the resources booking, there is no option in the p ... Jessy Google calendar for non-employeesClosed   Amelia   Updated November 19, 2020 at 10:54am   2 Most recent comment from [deleted]:Hello Jessy, Only employees in Amelia can connect to their Google calendars, and they can all connect to only one calendar. Unfortunately, there isn't a possibility for you (as an admin) to con ... JULIEN BROUSSE Hide Succes graphicClosed   Amelia   Updated November 19, 2020 at 10:20am   3 Most recent comment from JULIEN BROUSSE:PERFECT! web&design Stripe paiement send billing detailsClosed   Amelia   Updated November 19, 2020 at 9:36am   4 Most recent comment from [deleted]:Hello Kevin, You should have access to your database provided to you by your hosting provider - usually you can access your database in your cPanel, or you can have PhpMyAdmin access for it. Like I ... Scott Building SQL Table filter nullClosed   wpDataTables   Updated November 19, 2020 at 9:30am   3 Most recent comment from Aleksandar Vuković:Hello ScottThank you for your purchase, and for letting us know you were able to resolve the issue.Our query constructor is not an ‘ultimate generator’, it should be treated as helper for construc ... Barry Greenberg redirecting after bookingClosed   Amelia   Updated November 19, 2020 at 9:28am   10 Most recent comment from [deleted]:You are welcome, Gary. If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Marco Place Holders Not Populating/ WorkingClosed   Amelia   Updated November 19, 2020 at 9:17am   12 Most recent comment from [deleted]:You are welcome, Marco. Glad to see that, thank you for letting me know. Thank you, have a great one as well!If you have any other questions or concerns feel free to open a new ticket and we will gla ... qgotv Line NumberingClosed   Report Builder for wpDataTables   Updated November 18, 2020 at 9:30pm   2 Most recent comment from Aleksandar Vuković:Hello qgotvThank you for your purchase.I'm not sure what you mean. If you create an Excel template, each row in the table will have a row ID.If you need this for a Word template, unfortunately it ... Gary Brett Form InputsClosed   Amelia   Updated November 18, 2020 at 9:21pm   6 Most recent comment from Aleksandar Vuković:You're right about that, Gary It was requested before, and hopefully it will be included in the plugin at some point in the future. I'll forward this to our development team again, but I� ... Jack FunctionalityClosed Pre-purchase questions for Amelia   Updated November 18, 2020 at 8:37pm   2 Most recent comment from [deleted]:Hello Jack,Thanks for your message.Overall, you can implement this using Amelia, as most of your requirements are available in Amelia.Both locations and custom fields are available in Amelia.You can f ... Raul Add validation to custom fieldClosed   Amelia   Updated November 18, 2020 at 6:27pm   5 Most recent comment from [deleted]:Hi Raul, No, unfortunately, there aren't such scripts available. The custom fields don't have ID/class in Amelia at the moment, so you can't target them this way. We have a plan to ad ... Lisa Kaye Employee email addressesClosed   Amelia   Updated November 18, 2020 at 6:20pm   6 Most recent comment from [deleted]:You are welcome, Lisa. Glad to see the issue is resolved, thank you for letting me knowIf you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Quirstin l Cabezas schedulingClosed   Amelia   Updated November 18, 2020 at 5:27pm   2 Most recent comment from [deleted]:Hi Quirstin I Cabezas,Thank you for your inquiry.Can you please check if you set something in the option "Minimum time available before booking" in our General Settings on the Settings page? Also, if ... Irene Short code on buttonClosed   Amelia   Updated November 18, 2020 at 5:09pm   4 Most recent comment from [deleted]:Hello Irene, I see Amelia that on the page you sent Amelia is loaded properly so probably something isn't configured properly for that button. Could you please tell me what type of a button is ...