We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Raul Specific employee with different service time slot than othersClosed   Amelia   Updated November 18, 2020 at 5:06pm   4 Most recent comment from [deleted]:Hi Raul,You are welcome.Please suggest it as a feature request here, so users can vote for it, and if that gets more user requests, it can be considered for implementation in the future. If you have ... Kate Ward Cannot get test Stripe to workClosed   Amelia   Updated November 18, 2020 at 3:15pm   6 Most recent comment from [deleted]:You are welcome, Kate.If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. eyethstudios Time Zones for EmployeesClosed   Amelia   Updated November 18, 2020 at 2:16pm   2 Most recent comment from [deleted]:Hello,Thank you for your message.There isn't such possibility in Amelia with its current built-in features, unfortunately. The timezone of all employees is the timezone set in your WP general se ... Livah Formula base 100Closed   wpDataTables   Updated November 18, 2020 at 1:46pm   2 Most recent comment from Aleksandar Vuković:Hello again LivahI see this is a duplicate ticket so it will be closed. Simona What is the shortcode?Closed   Amelia   Updated November 18, 2020 at 12:51pm   4 Most recent comment from [deleted]:Hello Simona, Thank you for your purchase. You can find all of the shortcodes available for Amelia that you can use on your pages by following this link. If you want to have a calendar directly yo ... eyethstudios HTML/CSS coding for Amelia NotificationsClosed   Amelia   Updated November 18, 2020 at 11:55am   2 Most recent comment from [deleted]:Hello there, HTML isn't supported in email notifications in Amelia with its current built-in features, unfortunately.  You can vote for this feature request here, so it can be considered for imp ... Stephanie date columns don't matchClosed   wpDataTables   Updated November 18, 2020 at 11:43am   2 Most recent comment from Aleksandar Vuković:Hello StephanieThank you for your purchase.I can't say what's going on without taking a look. There's probably some reasonable explanation about this, but I need to log into your websi ... Sam Auto Booking AssignmentsClosed Pre-purchase questions for Amelia   Updated November 18, 2020 at 10:39am   4 Most recent comment from Miloš Jovanović:HI Sam,Please note that customization questions like this one are not covered in the included support for the plugin. Included support covers help with bugs and general inquiries for the plugin featu ... Stevie events closed then hide eventClosed Pre-purchase questions for Amelia   Updated November 18, 2020 at 10:32am   3 Most recent comment from Miloš Jovanović:HI Stevie,Can you please tell me are you using the full version of our plugin?If this is the case can you please open a ticket in Amelia category ( this category is for the pre-purchase questions) an ... xose Dudas con las funcionalidades de AmeliaClosed Pre-purchase questions for Amelia   Updated November 18, 2020 at 9:51am   2 Most recent comment from Miloš Jovanović:Hi xose,Thank you for your inquire.Sorry to disappoint you but unfortunately we do not have this option in the plugin built-in features at the moment.Also deposit payments are not possible since that ... Robert Helle Translate tableClosed   wpDataTables   Updated November 18, 2020 at 9:08am   2 Most recent comment from Aleksandar Vuković:Hello RobertThank you for your purchase."Showing X Entries" and "Search table" are located in .../wp-content/plugins/wpdatatables/source/class.wpdatatable.php starting from line 3610: $obj->dataTabl ... Luke Prefix in ChartClosed   wpDataTables   Updated November 18, 2020 at 8:56am   2 Most recent comment from Aleksandar Vuković:Hello LukeThank you for your purchase.What you're looking for to achieve can't be done from within the plugin, but it can be done with wpDataCharts callbacks.  Every chart exposes several ... Andrey Auto updating tableClosed Pre-purchase questions for wpDataTables   Updated November 17, 2020 at 11:13pm   7 Most recent comment from Aleksandar Vuković:Hello AndreyWhy go through the code when you can disable sorting for individual columns:Or for the whole table, in the Sorting and Filtering tab above the table: Ilya Pre chosen textClosed   Amelia   Updated November 17, 2020 at 10:30pm   2 Most recent comment from [deleted]:Hello,You can only define this via shortcode, as per the screenshot below:[ameliabooking service=1]This is the only option available at the moment.You can submit this as a feature request:https://wpam ... Marcus SSH Tunnel for SQL connectionClosed   wpDataTables   Updated November 17, 2020 at 11:52am   2 Most recent comment from Aleksandar Vuković:Hello MarcusI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.There may be a way of doing this through VPN, but you'd n ...