As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Greg Siegele Number of domainsClosed   Amelia   Updated December 8, 2020 at 7:29pm   4 Most recent comment from [deleted]:Hello Greg,The Basic license works on one domain and an unlimited number of subdomains. Any dev/test domains which are not on the same domain will be considered as separate domains (even localhost). Hamdi Change Font FamilyClosed   Amelia   Updated December 8, 2020 at 6:36pm   4 Most recent comment from [deleted]:Hello Hamdi,There is a separate parameter as well in the script Heinz Robert Notification User DataClosed   Amelia   Updated December 8, 2020 at 6:11pm   4 Most recent comment from [deleted]:You are welcome, Heinz. Thank you for letting me know. OK, if you have any issues with those placeholders let us know and we will check this out.If you have any other questions or concerns feel free ... michiiee How to add a service which takes place on multiple daysClosed   Amelia   Updated December 8, 2020 at 6:10pm   6 Most recent comment from [deleted]:You are welcome, Michael. We are all looking forward to the Packages feature and hope it will be out there soonIf you have any other questions or concerns feel free to open a new ticket and we will g ... Ursula Elmes Payment depositClosed   Amelia   Updated December 8, 2020 at 4:02pm   2 Most recent comment from Miloš Jovanović:HI Ursula,Thank you for your purchase.Unfortunately we do not have deposit payments at the moment.Well there is no built in feature, but there is some workaround. For example if your service cost 20$ ... MindMuscles EventsClosed   Amelia   Updated December 8, 2020 at 3:50pm   2 Most recent comment from Miloš Jovanović:HI MindMuscles,Thank you for your purchase.Sorry to disappoint you but unfortunately only 1 layout is available for the events at the moment. Robert Bulk PaymentsClosed Pre-purchase questions for Amelia   Updated December 8, 2020 at 3:45pm   2 Most recent comment from Miloš Jovanović:HI Robert,Thank you for your inquire.Sorry to disappoint you but unfortunately we do not have this option at the moment with our plugin built-in features. Ray Hayes Add a location without using GoogleClosed   Amelia   Updated December 8, 2020 at 3:15pm   2 Most recent comment from [deleted]:Hello Ray,Thanks for your message. You can add a custom field. Unfortunately, there is no other workaround at the moment. Dean Sauls Exporting all event submission dataClosed   Amelia   Updated December 8, 2020 at 3:13pm   2 Most recent comment from [deleted]:Hello Dean Sauls,There isn't such possibility in Amelia , unfortunately. The attendees can be exported from the attendees list only, and the attendees list is opened per event (for one event onl ... Medamie website moving slow when using Amelia on the front end, website version of the formClosed   Amelia   Updated December 8, 2020 at 12:55pm   4 Most recent comment from Aleksandar Vuković:Hello again MedamieYou can try adding this as a Custom CSS element on the page where Amelia is located: html { scroll-behavior: inherit; } Please let me know if that helps. Mik Space between lines (E-Mail)Closed   Amelia   Updated December 8, 2020 at 12:51pm   5 Most recent comment from Aleksandar Vuković:Hi again MikUnfortunately, at the moment, you would only be able to edit the notifications in the database table wp_amelia_notifications. For example, if Appointment approved email looks like this: De ... Hamdi Upcoming EventsClosed   Amelia   Updated December 8, 2020 at 11:55am   2 Most recent comment from [deleted]:Hello Hamdi,Thank you for your message.I am afraid there is no such shortcode available in Amelia.You can use tags for that.https://wpamelia.com/events/ Natalie Multi-date bookingClosed Pre-purchase questions for Amelia   Updated December 8, 2020 at 11:28am   2 Most recent comment from Miloš Jovanović:Hi Natalie,Thank you for your inquire.Sorry to disappoint you but at the moment our plugin does not have this option. gunter CounterClosed   Master-Detail Tables for wpDataTables   Updated December 8, 2020 at 11:12am   2 Most recent comment from Aleksandar Vuković:Hello gunterThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.It probably can be done with some ... Louise Gabrielle Class CardsClosed   Amelia   Updated December 8, 2020 at 9:37am   6 Most recent comment from Aleksandar Vuković:Hello again LouiseI can't see that view from a mobile device. It's working rather fine as far as I can see:Maybe you have some cache left over on your mobile device?Events are also displaye ...