We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Laura Fetherstonhaugh Employee adding customerClosed   Amelia   Updated November 23, 2020 at 11:33am   9 Most recent comment from [deleted]:Hello aqiyl, Thank you for your suggestion. Laura was referring to the Employee panel, not the customer panel, and the fact that employees can't create new customers. But I am sure Laura will t ... Johnmulholland Master details add onClosed Pre-purchase questions for wpDataTables   Updated November 23, 2020 at 11:25am   2 Most recent comment from Aleksandar Vuković:Hello JohnmulhollandThank you for your interest in our plugin.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features. JX Recurring Appointments - Billing for customers paying only for first appointmentClosed Pre-purchase questions for Amelia   Updated November 23, 2020 at 10:47am   2 Most recent comment from Miloš Jovanović:Hi JX,Thank you for your inquire.If you choose for customers to pay only for the first appointment, then they can pay that first appointment online or on-site.The other appointments must be paid on-s ... Eli Marchevsky LocalisationClosed Pre-purchase questions for Amelia   Updated November 23, 2020 at 10:29am   2 Most recent comment from [deleted]:Hi Eli Marchevsky,Thank you for your interest in our plugin.There is approximately 1300 strings in the file, but I have just checked and we have received Hebrew translation from one of our users and w ... Adi How do I query posts by tag based on the data a user input to another data table?Closed   wpDataTables   Updated November 23, 2020 at 10:27am   4 Most recent comment from Aleksandar Vuković:Thanks for the explanation Adi.This is a custom entry, so it's probably saved in the database somewhere. You would need to add it to the table so it will be filterable by wpDataTables' Filte ... Abu Tahir Clarification on pricingClosed Pre-purchase questions for Amelia   Updated November 23, 2020 at 10:02am   2 Most recent comment from [deleted]:Hi Aby Tahir,Thank you for your inquiry.Can you please tell me do you have our premium plugin or you are using our Lite version? If you set 0 as service price the price of the service and payment met ... jenny domingo how can i migrate employees to a new amelia siteClosed   Amelia   Updated November 23, 2020 at 9:58am   3 Most recent comment from Aleksandar Vuković:Hello Jenny.Aqiyl, thank you for your assistance, but there's a little more to that.Since you need to copy everything (settings included), you need to copy all wp_amelia_ tables (41 tables from y ... Markus Leitner Setting maximum column widthClosed   wpDataTables   Updated November 23, 2020 at 9:42am   6 Most recent comment from Aleksandar Vuković:Unfortunately no, Markus.Can you clone your website? If yes - I'll ask you to install the Duplicator plugin. It will generate a couple of files which you can send me (along with the log-in cred ... Abu Tahir Query regarding location settingsClosed Pre-purchase questions for Amelia   Updated November 23, 2020 at 8:09am   4 Most recent comment from [deleted]:Hi Abu Tahir,You are welcome.Unfortunately at the moment we don't have option for creating sub-categories, only categories and services in those categories. Maybe in the future we will add some s ... Andrew Nelson Critical ErrorClosed   Report Builder for wpDataTables   Updated November 22, 2020 at 8:02pm   14 Most recent comment from Aleksandar Vuković:Hey AndrewSorry for the late response.I'm glad to hear the issue is resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Tristan Zimmerman Individual Event PagesClosed Pre-purchase questions for Amelia   Updated November 22, 2020 at 2:53pm   2 Most recent comment from [deleted]:Hi Tristan,Thank you for your message.You can create separate pages for each event and put there are shortcode linked to a certain event in Amelia:https://wpamelia.com/events/ Mark Powell Master Table on Web PageClosed   wpDataTables   Updated November 22, 2020 at 1:27pm   9 Most recent comment from Aleksandar Vuković:Hi again MarkAs for #2 - I already responded about this in your other ticket.1) I don't quite understand the question. The table where you enabled "Users see and edit only own data" don't s ... Marcio Vieyra Custom notification per serviceClosed   Amelia   Updated November 22, 2020 at 10:23am   2 Most recent comment from [deleted]:Hi Marcio, Thanks for your message. I am afraid Amelia doesn't have this feature at the moment, you can submit this here, so our dev team may consider it in the future releases: https://wpamelia ... Siggi Basic Lifetime licence costClosed Pre-purchase questions for Amelia   Updated November 22, 2020 at 1:38am   2 Most recent comment from [deleted]:Hi Siggi,Sorry for the confusion.It says after 99 years. Unfortunately, this is a payment provider issue which they can't resolve at the moment.Nothing for you to worry about, you'll get a ... Gustavo AppointmentsClosed   Amelia   Updated November 22, 2020 at 1:09am   4 Most recent comment from [deleted]:Hi Gustavo,Thanks for your questions.Unfortunately, it's not possible in Amelia at the moment, sorry.