We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Bob Jones WP Data Tables ErrorClosed   Amelia   Updated November 20, 2020 at 9:26am   2 Most recent comment from Aleksandar Vuković:Hello again Bob As explained in the other ticket: The message is displayed on the home page, and once you log in and navigate to your ticket, it's not shown anymore. Since it's an important ... Bob Jones Receiving notificationsClosed   Amelia   Updated November 20, 2020 at 9:21am   9 Most recent comment from Aleksandar Vuković:Hello BobI can't say what the issue is until I inspect the page and see the network response.You can do this yourself, I'll explain how:Go to "Notifications" section and inspect the page  ... Ralph Shicatano no data googleClosed   wpDataTables   Updated November 19, 2020 at 10:20pm   2 Most recent comment from Aleksandar Vuković:Hello corvusgrpI don't know who George is, but if you're referring to issues related to tables linked to Google Spreadsheets, please note that Google changed their API, and almost all tab ... Rich Howe "No data available in table"Closed   wpDataTables   Updated November 19, 2020 at 10:19pm   2 Most recent comment from Aleksandar Vuković:Hello RichGoogle changed their API, and almost all tables created by linking to a Google Spreadsheet are affected. Please take a look at this FAQ thread, and you’ll see how you can resolve the issu ... Dan Hartwig Google tables not working with wpdatatablesClosed   wpDataTables   Updated November 19, 2020 at 10:18pm   3 Most recent comment from Aleksandar Vuković:Thanks for letting us know you saw our notice, DanI hope our developers will be able to resolve it for good, but each time Google changes their API we will all face issues like this. DFSKarma ALL TABLES ARE DOWNClosed   wpDataTables   Updated November 19, 2020 at 10:17pm   2 Most recent comment from Aleksandar Vuković:Hello DFSKarmaGoogle changed their API, and almost all tables created by linking to a Google Spreadsheet are affected. Please take a look at this FAQ thread, and you’ll see how you can resolve the ... Jens Albers Reset WPDatatableClosed   wpDataTables   Updated November 19, 2020 at 10:14pm   14 Most recent comment from Aleksandar Vuković:Hello again JensIt seems like you're having some caching issues. wpDataTables isn't being cached, and this happens only for server-side tables.My advice is to prevent caching for this entire ... Kevin Webb Customer PanelClosed   Amelia   Updated November 19, 2020 at 9:25pm   2 Most recent comment from [deleted]:Hello Kevin,Thanks for getting in touch.I am afraid both options are currently not available in Amelia.You can submit this as a feature request here:https://wpamelia.cnflx.io/boards/feature-requests Jimmy Chang Error Table in data source has no rows.Closed   wpDataTables   Updated November 19, 2020 at 3:07pm   13 Most recent comment from Aleksandar Vuković:Hi all.Unfortunately, all plugins and software that relied on Google's API are now affected.Google changed their API, and almost all tables created by linking to a Google Spreadsheet are affected ... George Locke No data available in tableClosed   wpDataTables   Updated November 19, 2020 at 3:06pm   6 Most recent comment from Aleksandar Vuković:Hi all.Unfortunately, all plugins and software that relied on Google's API are now affected.Google changed their API, and all tables created by linking to a Google Spreadsheet are affected. Pleas ... Andrew Nelson Slow WpDataTables rendering and data entry dropdownsClosed   wpDataTables   Updated November 19, 2020 at 2:54pm   10 Most recent comment from Aleksandar Vuković:You're welcome AndrewSorry I couldn't be of any more help.If you decide to explore this issue further, and find there was something within wpDataTables causing this, please reach out to me. Christopher Conklin WP data table filters and google sheetsClosed   wpDataTables   Updated November 19, 2020 at 1:44pm   4 Most recent comment from Aleksandar Vuković:You're welcome, ChrisI just responded to the other ticket. Yasir Kamal uiClosed   Amelia   Updated November 19, 2020 at 12:52pm   2 Most recent comment from [deleted]:Hello Yasir, Thank you for your purchase. Unfortunately, no, that isn't possible. If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Marcos G Activecampaign IntegrationClosed   Amelia   Updated November 19, 2020 at 12:18pm   4 Most recent comment from [deleted]:Glad to see that, thank you for letting me know. You are welcome.If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Jo McKenzie Data Not Going into Stripe from Booking FormClosed   Amelia   Updated November 19, 2020 at 12:09pm   5 Most recent comment from [deleted]:You are welcome, Jo.The placeholders available in Amelia for the customers' names are%customer_first_name%%customer_last_name%%customer_full_name%But could you please tell me - only this placehol ...