We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Armando VisitsClosed Pre-purchase questions for Amelia   Updated November 14, 2020 at 5:28pm   2 Most recent comment from [deleted]:Hello Armando,Thank you for your message.You can implement this via events:https://wpamelia.com/events/You can limit the number of attendees at the event.The only issue I can see is the flexible pric ... Neil Harper Functionality questionClosed Pre-purchase questions for Amelia   Updated November 14, 2020 at 12:55am   2 Most recent comment from [deleted]:Hi Neil,Thank you for your message.I am afraid Amelia doesn't have packages at the moment.Our team is actively working on this facility and hopefully, this will be introduced later this year. Kerryleegh CalendarClosed   Amelia   Updated November 14, 2020 at 12:43am   2 Most recent comment from [deleted]:Hello Kerryleegh,Thank you for your feedback.Can I please ask you to submit your suggestions here:https://wpamelia.cnflx.io/boards/feature-requestsThis will go directly to our product team. Goran Šujansky notificationsClosed Pre-purchase questions for Amelia   Updated November 14, 2020 at 12:03am   2 Most recent comment from [deleted]:Hello Goran,Thanks for getting in touch.I afraid Amelia doesn't have such facility, sorry.You can submit this as a feature request:https://wpamelia.cnflx.io/boards/feature-requests Olga Willemsen inserting Amelia in the pageClosed   Amelia   Updated November 13, 2020 at 3:53pm   2 Most recent comment from [deleted]:Hello Olga, Please check if the services are assigned  to any of the work hours of the employee, and also if the service duration +its buffer times can fit in those work hours. Also, please check i ... Jeremiah PerformanceClosed   Amelia   Updated November 13, 2020 at 2:03pm   2 Most recent comment from [deleted]:Hello Jeremiah, This is the script for loading Amelia on the front-end /wp-content/plugins/ameliabooking/public/js/frontend/amelia-booking.jsso you can try adding it there to see if this could help o ... microDesignn Why plugin hide servicesClosed   Amelia   Updated November 13, 2020 at 12:56pm   4 Most recent comment from [deleted]:Hello microDesignn, The firs two categories on the front-end have 8 services as I can see on your website, please look at the attachments. So, I am not sure if I understood your issue quite well, c ... Jota Editing tables in frontendClosed   wpDataTables   Updated November 13, 2020 at 12:51pm   2 Most recent comment from Aleksandar Vuković:Hello JotaEvery editable wpDataTable needs to have an ID column for editing:In manual tables, that's the wdt_ID column, but for database tables, it needs to be a unique integer column (preferably ... harry schechter refundClosed   Amelia   Updated November 13, 2020 at 11:57am   2 Most recent comment from Aleksandar Vuković:Hello harryI see that you already opened a similar ticket, and my coworker Marija already responded there, so please continue with her, and this ticket will be closed as a duplicate. Studio Amelia Locations to ServiceClosed   Amelia   Updated November 13, 2020 at 11:44am   4 Most recent comment from Aleksandar Vuković:You're welcome.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Marine InvoiceClosed   Amelia   Updated November 13, 2020 at 11:32am   2 Most recent comment from [deleted]:Hello Marine, For now this feature isn't planned, so we can't say for sure if and when it could be implemented in the future versions of Amelia, unfortunately. Please check if there is such ... Peter Hibberd Removing 'capacity' elementClosed   Amelia   Updated November 13, 2020 at 11:21am   2 Most recent comment from [deleted]:Hello Peter Hibberd, Thank you for your purchase. That can't be removed, but it can be hidden on the front-end with adding custom CSS. I visited the URL you added here, and I can't see an ... Zak Chart ExampleClosed   wpDataTables   Updated November 13, 2020 at 11:14am   12 Most recent comment from Aleksandar Vuković:Unfortunately, I don't have an insight into pending refund requests.If you don't receive your money after 7 days please reach out to me, and I'll contact our reseller, Paddle, who handl ... Mr Peter Gosling Appointment status dependant on payment statusClosed   Amelia   Updated November 13, 2020 at 11:12am   2 Most recent comment from Aleksandar Vuković:Hello mr. PeterI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.PayPal bookings are always paid for. If a user doesn't ... Jota Buddypress compatibleClosed   wpDataTables   Updated November 13, 2020 at 10:52am   5 Most recent comment from Aleksandar Vuković:Hi again JotaIf you're using UNION, make sure to add UNION ALL at the end of the query, so instead of: SELECT wp_bp_xprofile_data.value AS telefono FROM wp_bp_xprofile_data WHERE wp_bp_xprofile_ ...