We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Sunna Einarsdóttir TranslationClosed   Amelia   Updated November 23, 2020 at 10:57pm   4 Most recent comment from Aleksandar Vuković:Awesome SunnaThanks in advance!  Chris Hoyt Looking for percentagesClosed   wpDataTables   Updated November 23, 2020 at 10:00pm   4 Most recent comment from Aleksandar Vuković:Hi again ChrisIs this the "Asnwers" column?If it is, it'd be easy - you would simply add another integer column, with the default value of "1". Then, you would use that column in the chart, and e ... Jessy Google calendar issueClosed   Amelia   Updated November 23, 2020 at 7:56pm   2 Most recent comment from [deleted]:Hello,Thank you for getting in touch.Issues like this can occur if your WordPress site is set to be in a different time zone. Since Amelia doesn't have any time zone settings, it inherits the tim ... Mike Recurring custom fieldsClosed   Amelia   Updated November 23, 2020 at 5:40pm   6 Most recent comment from [deleted]:We haven't had planned to change this for now, as this wasn't requested by our users so far, but I will add it to our feature requests list, so it can be considered for implementation in t ... Sebastian time slotsClosed   Amelia   Updated November 23, 2020 at 5:36pm   4 Most recent comment from [deleted]:You are welcome, Sebastian. Glad to see that.There isn't a possibility of booking two different services with the same employee at the same time in Amelia with its current features. Only one serv ... Muqtasid Javaid Khokhar Plugin Loading problem.Closed   Amelia   Updated November 23, 2020 at 5:08pm   2 Most recent comment from [deleted]:Hello Muqtasid Javaid Khokhar,Thank you for your purchase.  When you just get the spinning wheel, without it ever loading, it usually indicates that you're missing one of the following: Category ... Adriano How can I receive support?Closed   Amelia   Updated November 23, 2020 at 4:48pm   3 Most recent comment from [deleted]:Hello Adriano,I responded to your ticket earlier today, so please check it out. Apologies for replying a bit later, but please note that we don't work on weekends, like I mentioned in the other ... Erez Pagination and SEOClosed   wpDataTables   Updated November 23, 2020 at 3:35pm   3 Most recent comment from Erez:Clear. Thanks! Justin Michael Biggers Feature requestsClosed   Amelia   Updated November 23, 2020 at 2:09pm   2 Most recent comment from [deleted]:Hello Justin,Thanks for your message.Can you please elaborate, e.g. provide a screenshot where you need to put the URL link?I am afraid Amelia doesn't have such feature at the moment but you can ... Mr Peter Gosling Special days date orderClosed   Amelia   Updated November 23, 2020 at 1:59pm   2 Most recent comment from [deleted]:Hi, Unfortunately no, the days are in oder as you have added them, it is not possible to reorder them.  Dylan CustomisationClosed   Amelia   Updated November 23, 2020 at 1:29pm   2 Most recent comment from [deleted]:Hi Dylan,Thank you for your inquiry.Unfortunately Extras are not implemented for Events yet and custom fields cannot affect the total price. We plan to work on more options for Events, and that will i ... Mr Peter Gosling Duplicate special dayClosed   Amelia   Updated November 23, 2020 at 1:02pm   2 Most recent comment from [deleted]:Hello Mr Peter Gosling, There isn't a possibility of duplicating Special days in Amelia with its current features, unfortunately. You can suggest it as a feature request here, and I will add i ... Adi "no data available in table" after data entryClosed   wpDataTables   Updated November 23, 2020 at 12:17pm   2 Most recent comment from Aleksandar Vuković:Hello AdiWhich column did you choose to be the "User ID column"?If you set it to be "wdt_ID", like in my screenshot above, or you chose a column that is an auto-increment column, the data is always sa ... SPKR, Ltd. Working HoursClosed   Amelia   Updated November 23, 2020 at 11:57am   2 Most recent comment from Aleksandar Vuković:Hello thereThank you for your purchase.If you created your employees before you configured Global Working Hours, those employees picked up the Company’s working hours which come as default with the ... Simon Information about your productClosed Pre-purchase questions for Amelia   Updated November 23, 2020 at 11:42am   2 Most recent comment from Miloš Jovanović:Hi Simon,Thank you for your inquire.Sorry to disappoint you but unfortunately none of the features that you mentioned below are possible with our plugin built-in features at the moment.