As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Loay Edit Customers NameClosed   Amelia   Updated December 8, 2020 at 9:33am   2 Most recent comment from [deleted]:Hello Loay, Could you please check if that customer has an email address? We had this issue - when customers don't have email addresses, they can't be edited, but we fixed this in the las ... Louise Gabrielle Events not showing unless logged inClosed   Amelia   Updated December 8, 2020 at 9:22am   4 Most recent comment from [deleted]:Great, glad to see the issue is gone, thank you for letting us know. You are welcome, Louise.If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.  Robert Hercz WooCommerce -> Completed orderClosed   Amelia   Updated December 8, 2020 at 9:18am   4 Most recent comment from Aleksandar Vuković:I understand, Robert, but there's nothing we can do about that.Amelia creates an appointment with the status you chose in its General Settings, regardless of the payment method.So, when the payme ... Sandra Karner Question regarding CouponsClosed   Amelia   Updated December 8, 2020 at 9:11am   4 Most recent comment from [deleted]:You are welcome, Sandra. Thank you. The input field is there, like the other input fields (customer info input fields) but it can't be seen because of the CSS conflict, your theme or another pl ... Lee Lin Plugin doesn't show properly in frontendClosed   Amelia   Updated December 8, 2020 at 8:55am   4 Most recent comment from [deleted]:You are welcome, Lee Lin. Glad to see the issue is gone, thank you for letting us know. If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.  Ryan Dwyer Wordpress MultisiteClosed   Amelia   Updated December 7, 2020 at 11:31pm   2 Most recent comment from [deleted]:Hello, Thanks for your message. I am afraid it's not available in Amelia at the moment, sorry. You can submit this as a feature request here: https://wpamelia.cnflx.io/boards/feature-requests Budi Employee registration fieldClosed Pre-purchase questions for Amelia   Updated December 7, 2020 at 10:14pm   4 Most recent comment from [deleted]:Hello, How are the payment status settings in Woocommerce and booking status at Amelia? I want the system to run automatically with a scenario, the appointment will change status automatically when t ... RAVINDER we're not able to connect notification & payment section. We need help regarding thatClosed   Amelia   Updated December 7, 2020 at 3:07pm   2 Most recent comment from [deleted]:Hello RAVINDER, Payment methods available in Amelia are PayPal and Stripe, and you can check out intructions on how to set them up in the plugin here, and there is a WooCommerce integration, if tha ... Chris Ford Booking time slotsClosed   Amelia   Updated December 7, 2020 at 2:42pm   2 Most recent comment from Aleksandar Vuković:Hello ChrisCan you please provide me a URL to the booking form, so I can see which times? Or, can you send me a few screenshots explaining the issue? Ian Notification E-MailsClosed   Amelia   Updated December 7, 2020 at 2:35pm   2 Most recent comment from [deleted]:Hi Ian, Thank you for your purchase.  There is an option to remove spacing between paragraphs in the notifications, and for this you need to edit one table in your database . Please access your da ... George T Backing up settingsClosed   Amelia   Updated December 7, 2020 at 2:22pm   2 Most recent comment from Aleksandar Vuković:Hello GeorgeYou would need to transfer all 41 wp_amelia_ tables, and also a row from wp_options.When you access your database via PHPMyAdmin (or some other tool), access wp_options table: It is poss ... Sarah PayPall integration is not workingClosed   Amelia   Updated December 7, 2020 at 1:53pm   2 Most recent comment from [deleted]:Hi Sarah, Thank you for your purchase. Please check if the PayPal payment method is enabled in each service individually as well. When you edit/open the Service on the Services page go to the Setti ... jenny domingo customize design of email notificationsClosed   Amelia   Updated December 7, 2020 at 1:24pm   2 Most recent comment from [deleted]:Hi Jenny, Apologies for replying a bit later, we don't work on weekends. Unfortunately, Amelia notifications don't support HTML, there is only the text editor options provided on the Ameli ... Alex Timeframe in the front-end customer panelClosed   Amelia   Updated December 7, 2020 at 12:59pm   4 Most recent comment from Aleksandar Vuković:Glad to hear that worked good, AlexIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Mik Custom FieldsClosed   Amelia   Updated December 7, 2020 at 12:47pm   3 Most recent comment from Aleksandar Vuković:Hello Mik and IanIf you're referring to Amelia's custom fields - they aren't linked to the customer, but to the appointment, and there is no way of linking the custom fields to a custo ...