We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Siggi Basic Lifetime licence costClosed Pre-purchase questions for Amelia   Updated November 22, 2020 at 1:38am   2 Most recent comment from [deleted]:Hi Siggi,Sorry for the confusion.It says after 99 years. Unfortunately, this is a payment provider issue which they can't resolve at the moment.Nothing for you to worry about, you'll get a ... Gustavo AppointmentsClosed   Amelia   Updated November 22, 2020 at 1:09am   4 Most recent comment from [deleted]:Hi Gustavo,Thanks for your questions.Unfortunately, it's not possible in Amelia at the moment, sorry. ANTWON BRINSON EventsClosed   Amelia   Updated November 21, 2020 at 9:11pm   4 Most recent comment from Aleksandar Vuković:You need to add it on the page where you added the [Amelia events] shortcode, in "custom CSS" or "Custom code" section of your page builder.If you're not using a page builder, please take a look ... Kevin Looyschelder Google sheets stopped working ("Table in data source has no rows")Closed   wpDataTables   Updated November 21, 2020 at 12:26pm   7 Most recent comment from Aleksandar Vuković:At the moment, there is no other solution than doing this for all your spreadsheets.Our developers are working on creating a new integration, so you don't have to do it like this, but I cannot sa ... Dan Hartwig tables are hiddenClosed   wpDataTables   Updated November 20, 2020 at 11:51pm   4 Most recent comment from Aleksandar Vuković:Hello DanThank you for your purchase.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has tak ... Don Soubolsky converting html to wordpress costClosed Pre-purchase questions for wpDataTables   Updated November 20, 2020 at 11:41pm   2 Most recent comment from Aleksandar Vuković:Hello DonSorry to disappoint you, but we don't perform these services; we develop and sell WordPress plugins, so you will need to reach out to someone else regarding this. Michael How to use filter type date range values passed from URL?Closed   wpDataTables   Updated November 20, 2020 at 11:39pm   3 Most recent comment from Aleksandar Vuković:Exactly, Michael.Like explained in our documentation: If you want to use it for range filters you will separate values with pipe (“|”). You can check that with this link below: https://wpdatatabl ... James Column Grouping FeatureClosed Pre-purchase questions for wpDataTables   Updated November 20, 2020 at 11:28pm   2 Most recent comment from Aleksandar Vuković:Hello James Thank you for your interest in our plugin. I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features. It probably can be ... Chris Conklin issue with appearance of filterClosed   wpDataTables   Updated November 20, 2020 at 11:25pm   4 Most recent comment from Aleksandar Vuković:Hi again ChrisYou can include it in wpDataTables settings/Custom JS and CSS/Custom CSS field, but then it will be included on all tables - front and back-end.To add it to a specific page, you can use ... Hussnain Arabic TranslationClosed   Amelia   Updated November 20, 2020 at 11:02pm   2 Most recent comment from [deleted]:Hello,The plugin can be translated using POEDIT or Loco Translate easily. I suggest installing Loco Translate, since it's within WordPress and it has a simple UI. If you want to use POEDIT t ... Robin FRITIG Dynamic price possibility ?Closed   Amelia   Updated November 20, 2020 at 10:45pm   2 Most recent comment from Aleksandar Vuković:Hello RobinI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Prices can only be changed per employee, and to change them dyn ... Mark Powell Show Current Date W/O PickerClosed   wpDataTables   Updated November 20, 2020 at 10:43pm   2 Most recent comment from Aleksandar Vuković:Hello MarkUnfortunately, you cannot use the placeholder as a predefined value while using the "Date" as the editor input type.You need to change the editor input type to string (one-line edit), and af ... Marco Wolk More than one appointmentClosed   Amelia   Updated November 20, 2020 at 10:02pm   2 Most recent comment from Aleksandar Vuković:Hello MarcoThank you for your purchase.At the moment, the only way to do that would be if you set up a service so it supports recurring appointments.Our developers are working on the "Packages" featu ... Max Cowan Recent Google SMTP changes?Closed   Amelia   Updated November 20, 2020 at 9:37pm   2 Most recent comment from Aleksandar Vuković:Hello MaxI am not aware of any mailing setting changes made by Google, but they did update their privacy policy.I have smtp configured through Google, and haven't had an issue like this. We also ... Edlando Booking form integration with servicesClosed Pre-purchase questions for Amelia   Updated November 20, 2020 at 4:35pm   2 Most recent comment from [deleted]:Hi Edlando,Thank you for your interest in our plugin.Amelia can be used for a cleaning service since we have option for adding custom fields where customers can enter their location for cleaning and y ...