We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Abu Tahir Can I ignore/remove "employee" option while bookingClosed Pre-purchase questions for Amelia   Updated November 20, 2020 at 4:31pm   2 Most recent comment from [deleted]:Hi Abu Tahir,Thank you for your interest in our plugin.If you create only one employee the employee selection will be hidden during the booking and if you have multiple employees but you don't wa ... Jason Egan Setting time displayClosed   Amelia   Updated November 20, 2020 at 3:53pm   4 Most recent comment from [deleted]:Hello Jason, Like a fellow user, Aqiyl, suggested, this is applied to Amelia from your WordPress settings, so the time format that you choose there will apply to Amelia, but the employees work hours ... Mike Shaw SMS QueuedClosed   Amelia   Updated November 20, 2020 at 12:47pm   4 Most recent comment from [deleted]:You are welcome, Mike. You need to access to your database (via cPanel or PhpMyAdmin or whatever tool you use for that) and you will find there the wp_amelia_notifications_sms_historytable. It can ... Abu Tahir Query regarding Amelia settingsClosed Pre-purchase questions for Amelia   Updated November 20, 2020 at 11:40am   4 Most recent comment from Miloš Jovanović:HI Abu,Unfortunately with our plugin it can only go through this use caseFor example, if customer clicks on "book now" button, it should take me to list of categories like iphone, android, MacBook, e ... rishikesh jadaun timeslot issueClosed Pre-purchase questions for Amelia   Updated November 20, 2020 at 11:07am   7 Most recent comment from Miloš Jovanović:Hi rishikeshOk about the buffer time, but did you enabled this also like I mentioned in the post belowUse service duration for booking a time slot (attachment)Also you will need to enable option in ... syahidah yunos received txt file instead of zip fileClosed   Amelia   Updated November 20, 2020 at 11:06am   4 Most recent comment from Aleksandar Vuković:I'm glad to hear that, SyahidahIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Marian Harris Confirm Deletion There Is No UndoClosed   wpDataTables   Updated November 20, 2020 at 10:59am   7 Most recent comment from Aleksandar Vuković:You're welcome, MarianGlad I could be of service, and sorry for the error.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Gareth Williams Let users submit eventsClosed Pre-purchase questions for Amelia   Updated November 20, 2020 at 10:47am   2 Most recent comment from Miloš Jovanović:HI Gareth,Thank you for your inquire.1)When you say add, do you mean to book the events or to add them in the booking system?2)Sorry to disappoint you but unfortunately we do not have this option to ... Aidan Monthly MembershipClosed Pre-purchase questions for Amelia   Updated November 20, 2020 at 10:35am   2 Most recent comment from Miloš Jovanović:HI Aidan,Thank you for your inquire.Sorry to disappoint you but unfortunately we do not have this option at the moment with our plugin-built in features. Andrew Kenth Google Chart Not Following Table FormattingClosed   wpDataTables   Updated November 20, 2020 at 10:30am   2 Most recent comment from Aleksandar Vuković:Hello AndrewAs indicated before, charts do not inherit the number format you set up in wpDataTables, and there are no built-in options to change the number format in the chart, but you can use wpdat ... Andrew Kenth Highcharts Bubble Text Not Following Site Modal CSSClosed   wpDataTables   Updated November 20, 2020 at 10:21am   2 Most recent comment from Aleksandar Vuković:Hello AndrewAll chart engines are independent, and they don't pull any settings or styles from wpDataTables.To change it, you would need to use wpDataCharts callbacks.  Every chart exposes seve ... Roshan Sujeebun cannot Configure Google Calendar 2-way sync in AmeliaClosed   Amelia   Updated November 20, 2020 at 10:21am   9 Most recent comment from Roshan Sujeebun:Hi AlexandarWe finally managed to fix the issue with our hosting provider. Thank you.Roshan  Jimmy Chang Fatal error in tableClosed   wpDataTables   Updated November 20, 2020 at 10:06am   2 Most recent comment from Aleksandar Vuković:Hello JimmyI can't say what happened here without checking both the table and your database.So, can you please tell me what's the table ID, provide me a temporary wp-admin user (administra ... Management Council corrupt tableClosed   wpDataTables   Updated November 20, 2020 at 10:02am   2 Most recent comment from Aleksandar Vuković:Hello BillDid you change the structure of the source file?I can probably restore the table for you, but I'll need access to your website (administrator user account), and your database (phpMyAdm ... Ajayi Timilehin Employee PanelClosed Pre-purchase questions for wpDataTables   Updated November 20, 2020 at 9:31am   2 Most recent comment from Aleksandar Vuković:Hello AjayiThank you for your interest in our plugin.Please take a look at our documentation about the panel. It's all explained there.In short - you need to create a page, where you'll add ...