We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Koch Payment methodClosed   Amelia   Updated November 25, 2020 at 2:22pm   4 Most recent comment from Aleksandar Vuković:Thanks for letting us know the issue is resolved Koch.When using Stripe or PayPal through Amelia, the most important thing to mention is that Amelia only connects your existing account, and there are ... Chris Berry Can't edit table at all - related to Google problemClosed   wpDataTables   Updated November 25, 2020 at 1:38pm   9 Most recent comment from Aleksandar Vuković:You're welcome, ChrisGlad I could help. Gary IntegrationClosed   Amelia   Updated November 25, 2020 at 1:34pm   2 Most recent comment from [deleted]:Hello Gary, We don't have such integration planned for now for Amelia, you can suggest it as a feature request here. Customers can provide additional information directly in Amelia, using Custo ... Patrick McCormick Pre-scheduling and user changesClosed   Amelia   Updated November 25, 2020 at 12:26pm   2 Most recent comment from [deleted]:Hello Patrick, There isn't a possibility for sending URLs to users with some customer/appointment parameter in them with Amelia's built-in features. You can check out the front-end Customer ... Ruben Olthuis Question WP TableClosed   wpDataTables   Updated November 25, 2020 at 12:23pm   4 Most recent comment from Aleksandar Vuković:Hi again RubenSure, you can do that with custom CSS, so you don't need to set the column as a URL, but instead as multi-line string.When you add the column as a string, you will need to define th ... Arno presales questionClosed Pre-purchase questions for Amelia   Updated November 25, 2020 at 11:10am   2 Most recent comment from [deleted]:Hi Arno,Thanks so much for your interest.Yes, something similar is possible, you can take a look at our demo website to see how events looks like: https://sports.wpamelia.com/events/Detailed explanat ... Samuel add new employeeClosed   Amelia   Updated November 25, 2020 at 10:41am   4 Most recent comment from [deleted]:Hi Samuel,You need to remove the tags to get the CSS, I sent you HTML code, so this is why you have the errors there. So, the CSS should be:  .el-form-item.am-select-employee-option {display:none;} Roshan Sujeebun how to duplicate an existing appointmentClosed   Amelia   Updated November 25, 2020 at 9:40am   7 Most recent comment from Roshan Sujeebun:Hi DenThank you so much for this update.Thank you & kind regardsRoshan  Admin Democratest Line numberClosed   Report Builder for wpDataTables   Updated November 27, 2020 at 8:03am   5 Most recent comment from Aleksandar Vuković:Hello again.As suspected, what you're asking for cannot be done with any built-in features, but you can try adding in cell ${wdtrowindex.all} and then, in file wp-content/plugins/reportbuilder/s ... Milan Labanc Multi-person appointmentClosed Pre-purchase questions for Amelia   Updated November 25, 2020 at 12:30am   2 Most recent comment from [deleted]:Hello Milan,Thanks for your questions.If you want multiple customers to book the same appointment - one time slot with one employee, you need to set the Maximum capacity of the service to be X number� ... Davide Not in officeClosed   Amelia   Updated November 24, 2020 at 11:32pm   2 Most recent comment from [deleted]:Hello Davide,Thanks for your message.You can only use a special day feature in Amelia to hid certain hours.In terms of communication this to your customers, I am afraid you would need to put a notice ... Callie Wordpress multisiteClosed   Amelia   Updated November 24, 2020 at 10:36pm   2 Most recent comment from [deleted]:Hello Callie,Thanks for your message.Yes, our plugin is compatible for using in a multisite environment. Each site will have separate settings and back-end pages for our plugin.You should have a separ ... Leanne Bird Email notificationsClosed   Amelia   Updated November 24, 2020 at 10:26pm   2 Most recent comment from [deleted]:Hello Leanne,Thanks for your message.Since the emails are often flagged as spam/junk. You can try with one of the other options, please check out the notification settings instructions here.  Brandon Stone Change Calendar ViewClosed   Amelia   Updated November 24, 2020 at 10:13pm   2 Most recent comment from [deleted]:Hello Brandon,Thanks for your message.The only available calendar views that we have can be found on our demo sites  https://wpamelia.com/demos/ There is no option to change the design of them at th ... Julie charging customersClosed Pre-purchase questions for Amelia   Updated November 24, 2020 at 5:56pm   4 Most recent comment from Miloš Jovanović:Hi Julie,Well there is no built-in feature, but there is some workaround. For example if your service cost 20$ and if you want to set deposit of 20% to pay online and rest onsite, you can make servic ...