We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

JUN attendees custom fields LOSTClosed   Amelia   Updated November 24, 2020 at 4:59pm   13 Most recent comment from [deleted]:Thank you, JUN. The custom fields answers are saved in the database, they are just not showing up in the back-end, unfortunately. And this happens when all of the events are over so the custom fields ... Oskhar Templates is possible?Closed   wpDataTables   Updated November 24, 2020 at 3:19pm   4 Most recent comment from Aleksandar Vuković:You're welcome, OskharIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Mohamed Amelia payment configuration ( for akomdelivery.com)Closed   Amelia   Updated November 24, 2020 at 2:17pm   4 Most recent comment from [deleted]:Hi Mohamed, The PayPal error messages is this one :  {"name":"AUTHENTICATION_FAILURE","message":"Authentication failed due to invalid authentication credentials or a missing Authorization header."," ... Erez General Issue - Tables SavingClosed   wpDataTables   Updated November 24, 2020 at 2:07pm   6 Most recent comment from Aleksandar Vuković:I agree, ErezI hope our development team will be able to find a solution soon. Wild Olive Company eventsClosed   Amelia   Updated November 24, 2020 at 1:37pm   2 Most recent comment from [deleted]:Hello Wild Olive Company, Thank you for your purchase. Could you please tell me have you configured the events per our instructions and added the [ameliaevents] shortcode to one of the pages on yo ... Gillian Brennan Amelia - customer appointmentsClosed   Amelia   Updated November 24, 2020 at 12:57pm   4 Most recent comment from [deleted]:You are welcome, Gillian.If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Dylan Fleming Remove Employees sectionClosed   Amelia   Updated November 24, 2020 at 12:27pm   2 Most recent comment from Aleksandar Vuković:Hello DylanIf you have multiple employees assigned to your services, the employee drop-down will be present.You can hide it with some custom CSS, though: div.am-select-service > form > div.el-form-ite ... theappointmentroom Amelia/ woo commerceClosed   Amelia   Updated November 24, 2020 at 12:00pm   2 Most recent comment from [deleted]:Hello there, Thank you for your purchase. Probably the change you made for this to happen but I wanted to disable the shop page as the products are appointments and not actual productscaused the is ... Jennifer Holm Payments will not go throughClosed   Amelia   Updated November 24, 2020 at 11:31am   2 Most recent comment from [deleted]:Hello Jennifer,  Please check the Client ID and Secret you provided for PayPal and the keys added for Stripe, if they are correct, and check if you provided the correct credentials for the enabl ... Giovanni Modifica CSSClosed   Amelia   Updated November 24, 2020 at 11:19am   2 Most recent comment from Aleksandar Vuković:Hello GiovanniCan you please provide me a link to the page, so I can inspect this, and see what custom CSS you can use to increase the font? Lily Customize a service's "Minimum time required before booking:"Closed Pre-purchase questions for Amelia   Updated November 24, 2020 at 10:30am   2 Most recent comment from Miloš Jovanović:Hi Lily,Thank you for your inquire.Yes, in general settings you can choose the amount of minimum time required before booking (attachment)You can also check this option out on our demo siteshttps://w ... Jonathan Waters ModificationsClosed   Amelia   Updated November 24, 2020 at 10:07am   4 Most recent comment from [deleted]:Hi Jonathan,  You mentioned using the Catalog view, so this was CSS for that view, for the Extra information part.  If you use the step by step booking view, or you want to hide the Duration info  ... howard Frontend editingClosed   wpDataTables   Updated November 24, 2020 at 9:08am   2 Most recent comment from Aleksandar Vuković:Hello howardThank you for your purchase.wpDataTables is a WYSIWYG (What You See Is What You Get) concept based plugin. You cannot edit the table if you don't have it on front-end.So, you have to ... Michel Purchase questionClosed Pre-purchase questions for Amelia   Updated November 24, 2020 at 8:45am   2 Most recent comment from [deleted]:Hi Michel,Thank you for your interest in our plugin. Our reseller, Paddle, doesn't have a lifetime option, so they create a subscription that's going to be renewed in 99 years, just like i ... Mari Pfeiffer Employees can't always see their Events in AmeliaClosed   Amelia   Updated November 23, 2020 at 11:03pm   5 Most recent comment from [deleted]:Hi Mari,No worries at all, my tech team is helping me with such a detailed replies. I wanted to confirm whether you still have any issues?