As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

matteo Information and installation of your pluginClosed Pre-purchase questions for Amelia   Updated December 12, 2020 at 12:47am   2 Most recent comment from [deleted]:Hello,Thanks for your message.Can you, once I have bought your package, also install it on my website?Technically, we can but we don't normally do that.It should be straightforward, so you can se ... Rohan Option to change the field names on Cart/CheckoutClosed Pre-purchase questions for Amelia   Updated December 11, 2020 at 8:32pm   5 Most recent comment from Rohan:That seems straight forward enough. Thank you! very helpful info. Please close ticket.  Stergios Pappos Cron JobsClosed   Amelia   Updated December 11, 2020 at 4:51pm   2 Most recent comment from [deleted]:Hello Stergios, Thank you for your purchase. If you are not familiar with setting up cron jobs on your website, our recommendation is for  you to use the plugin WP Crontrol for this purpose. Yo ... ;ajaskljasflkjasfj Once again the Zoom links are not workingClosed   Amelia   Updated December 11, 2020 at 4:20pm   2 Most recent comment from [deleted]:Hello there, Sorry about that, Ticksy is a platform that we use, it isn't our product, but we will forward the issue to be checked. Could you please tell me is this for all booking (for all eve ... Mike Weber Calendar Events + Booking InfoClosed   Amelia   Updated December 11, 2020 at 3:58pm   2 Most recent comment from [deleted]:Hi Mike, You can have information from the custom fields, or the other customers' and appointments' information in the email notifications by adding placeholders for that to the Message fie ... Jacek Poleszak Multiple bookingsClosed   Amelia   Updated December 11, 2020 at 3:52pm   2 Most recent comment from [deleted]:Hello Jacek, There isn't a possibility of booking multiple appointments at once in Amelia with its current built-in features, unfortunately, and it isn't possible to achieve that with usin ... Dennis Booking formClosed   Amelia   Updated December 11, 2020 at 1:31pm   2 Most recent comment from Aleksandar Vuković:Hello DennisThank you for your purchase.This is a broken style:The form should not look like this. Do you have SG Optimizer plugin installed? If you do, please go to its front-end settings and disable ... Robyn Craig Event goes overnightClosed   Amelia   Updated December 11, 2020 at 11:27am   4 Most recent comment from [deleted]:Thanks for your feedback Robyn,If you could submit a feature request, that would be great. Nicole van Vondel Google calender not synchronisingClosed   Amelia   Updated December 11, 2020 at 11:21am   2 Most recent comment from Aleksandar Vuković:Hello NicoleThank you for your purchase.1. What you're describing should not be possible. If you're rescheduling appointments, the new times and/or dates should appear in the employee panel. ... Gerrit van Maarleveld Activation codeClosed   Amelia   Updated December 11, 2020 at 10:42am   2 Most recent comment from Aleksandar Vuković:Hello Gerrit van MaarleveldThank you for your purchase.This usually happens if the purchase code is (for some reason) saved with a space in the database. So, even though it looks normal, and it is sav ... Tasha Madison Blocking off timeslots for personal time.Closed   Amelia   Updated December 11, 2020 at 10:31am   4 Most recent comment from [deleted]:You are welcome, Tasha. If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.  Oswaldo Rangel Limiting the number of recurring eventsClosed   Amelia   Updated December 11, 2020 at 10:26am   4 Most recent comment from [deleted]:Hi Yulia, You are welcome!If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.  Hichem Amelia featuresClosed Pre-purchase questions for Amelia   Updated December 11, 2020 at 9:25am   2 Most recent comment from Miloš Jovanović:HI Hichem,Thank you for your inquire. Sorry to disappoint you but unfortunately our plugin can only be used for 1 day bookings at the moment.It is not possible to book service that is 3 days long. Jason Renew refundClosed   Master-Detail Tables for wpDataTables   Updated December 11, 2020 at 9:03am   2 Most recent comment from Aleksandar Vuković:Of course, JasonWe refunded the purchase and cancelled your subscription, so this won't happen again. Gary Mattox datatype conversion issueClosed   wpDataTables   Updated December 11, 2020 at 7:27am   8 Most recent comment from Aleksandar Vuković:You're welcome GaryGlad I could be of serviceIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.