We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Paul Smith Front End EditingClosed Pre-purchase questions for wpDataTables   Updated November 26, 2020 at 12:37pm   4 Most recent comment from Aleksandar Vuković:Thanks Paul, I was able to replicate the issue.I see this error on the page, when I try to edit a row: TypeError: $ is not a function  /gigsoup-portal-home/portal-pr/pr-portal-reviews-and-interviews ... Jrm57 PaypalClosed   Amelia   Updated November 26, 2020 at 11:51am   6 Most recent comment from [deleted]:Hi Jeremy, We tried your website as well, but it redirects properly to PayPal, no errors occur in the process. I am not sure how exactly to reproduce the issue , so we could see when and why it happ ... Richard Pigden Post orderClosed Pre-purchase questions for Amelia   Updated November 26, 2020 at 10:53am   2 Most recent comment from Miloš Jovanović:HI Richard,Thank you for your inquire.Something that you require is Inventory booking which unfortunately we do not have at the moment.Our plugin have Appointment and Event booking, but Inventory is ... Charles R. Gentry Table didn't populate correctlyClosed   wpDataTables   Updated November 26, 2020 at 10:45am   6 Most recent comment from Aleksandar Vuković:I'm sorry to hear that, Charles, but I can completely understand.I submitted a refund request for this purchase, and you should receive your money in 5 - 7 business days. Gonzalo Sebastian Cayo Bejarano About option to payClosed Pre-purchase questions for Amelia   Updated November 26, 2020 at 10:38am   2 Most recent comment from Miloš Jovanović:HI Gonzalo,Thank you for your inquire.Can you please tell me where do you have an issue?Purchasing the plugin or paying for the appointments in the plugin? Geoffroy Payment to lifetimeClosed Pre-purchase questions for Amelia   Updated November 26, 2020 at 10:31am   12 Most recent comment from Miloš Jovanović:HI Geoffroy,The full price is charged, but you will receive the refund (discount) for Black Friday in next 5-7 days. That is the protocol for this which our sales team told me right now, so sorry ... Gem Zoom integration passcodeClosed   Amelia   Updated November 26, 2020 at 10:30am   2 Most recent comment from Aleksandar Vuković:Hello GemThank you for your purchase, and for letting us know the issue is resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Santhosh CSV to SQLClosed   wpDataTables   Updated November 26, 2020 at 9:10am   2 Most recent comment from Aleksandar Vuković:Hi again SanthoshWhen you're importing a CSV file in your database, you need to navigate to the WordPress database, and click on "Import":Then click on "Choose file" and select your CSV file:The ... Santhosh Pre-purchase WpdatatablesClosed Pre-purchase questions for wpDataTables   Updated November 26, 2020 at 8:57am   7 Most recent comment from Aleksandar Vuković:Thanks, SanthoshI'll take a look at it and respond right away. Derek Cook Will not upload to wordpressClosed Pre-purchase questions for Amelia   Updated November 25, 2020 at 9:53pm   4 Most recent comment from [deleted]:Hello Derek,Did you manage to install the plugin? If so, you can add this via your page editor: Richard England-Lee allowing for time during a serviceClosed   Amelia   Updated November 25, 2020 at 9:02pm   2 Most recent comment from [deleted]:Hello Richard,Thanks for your question.I am afraid there is only an option to specify an extras to prolong a booking, e.g. additional services. Otherwise, the feature you are requesting is not availa ... Tim Max number of people to bring and price stays the sameClosed   Amelia   Updated November 25, 2020 at 7:53pm   2 Most recent comment from [deleted]:Hello Tim,Thanks for your message.I am afraid Amelia doesn't have this facility at the moment. Sorry.You can submit this as a feature request here:https://wpamelia.cnflx.io/boards/feature-request ... Cameron Clancy Pricing for Developer LifetimeClosed Pre-purchase questions for Amelia   Updated November 26, 2020 at 8:26am   3 Most recent comment from [deleted]:Hi Cameron Clancy,Just to let you know that Paddle checkout is working now and you can purchase the plugin.Have a nice day. Wild Olive Company search by locationClosed   Amelia   Updated November 25, 2020 at 4:39pm   4 Most recent comment from [deleted]:Hi there, Unfortunately, that can't be achieved in the Search view of Amelia , the views can't be customized. You can check if the step by step booking view would be more suitable for your ... Al Amelia not loadingClosed   Amelia   Updated November 25, 2020 at 4:34pm   4 Most recent comment from [deleted]:Hi Al,Glad to see you managed to find the a solution to the issue you had, thank you for letting us know. You can  find all of the shortcodes for Amelia that you can use on your pages here. If you ...