We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

mehrnaztaherparvar merge cells & different color cellsClosed Pre-purchase questions for wpDataTables   Updated November 27, 2020 at 8:30am   2 Most recent comment from Aleksandar Vuković:Hello thereThank you for reaching out to us.Unfortunately, as indicated in our documentation, from version 3.1 Merged cells are supported in Simple tables by wpDataTables, but they can't be us ... Aurelien BRIOIS French versionClosed Pre-purchase questions for Amelia   Updated November 26, 2020 at 11:24pm   2 Most recent comment from [deleted]:Hello Aurelien,Thank you for getting in touch.You can change strings in the plugin by using the translation method, but in your case you would change strings in the same language, you wouldn't tr ... Marc Kilian Appointment packagesClosed   Amelia   Updated November 26, 2020 at 11:22pm   4 Most recent comment from [deleted]:Hi Marc,Thanks for your feedback. Have a lovely day. Alexandre advance paymentClosed   Amelia   Updated November 26, 2020 at 8:49pm   2 Most recent comment from [deleted]:Hello Alexandre,Thanks for your message.I am afraid it's not available in Amelia at the moment, sorry. Andrew Kenth Charts.js Bubble Chart UsageClosed   wpDataTables   Updated November 26, 2020 at 8:35pm   2 Most recent comment from Aleksandar Vuković:Hello Andrew The fourth column you need for wpDataTables is the string column (doesn't have to be a string) that will be used for the bubble's label. So, you have X, Y and radius (integer c ... Amanda Employees, Capacity & ImagesClosed   Amelia   Updated November 26, 2020 at 6:16pm   4 Most recent comment from [deleted]:Hello Amanda,Please, can you send us the URL of the page where you have the Amelia booking form, and, if possible, please send screenshots what (where) exactly you need to hide elements, so we ca ... Nathaniel Chang booking rooms with a variable length of timeClosed Pre-purchase questions for Amelia   Updated November 26, 2020 at 2:42pm   4 Most recent comment from [deleted]:Hi Nathaniel Chang,You are welcome.Unfortunately at the moment user is not able to select multiple time periods in one booking, the only option would be to create services with different duration or o ... Kayla Boddy Issues with Amelia back end featuresClosed   Amelia   Updated November 26, 2020 at 1:47pm   2 Most recent comment from Aleksandar Vuković:Hello KaylaWhen you disable "Show service on site" slider, you should still be able to book it from back-end. See my example:It's hidden from front-end:But still bookable from back-end:Do you hav ... Raul Two employees for one serviceClosed   Amelia   Updated November 26, 2020 at 1:43pm   2 Most recent comment from Aleksandar Vuković:Hello RaulUnfortunately, you cannot assign two employees to one appointment.If the same two employees will always be working on a service, you could configure Google Calendar integration, and link b ... Miguel Familia AVG instead of SUM on Group rows (Charts)Closed   Gravity Forms integration for wpDataTables   Updated November 26, 2020 at 1:27pm   2 Most recent comment from Aleksandar Vuković:Hello MiguelThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.When you group entries together, t ... Rachel Event showing on Frontend is not showing up on the backendClosed   Amelia   Updated November 26, 2020 at 12:59pm   2 Most recent comment from [deleted]:Hello Rachel, Thank you for your purchase.The timezone that you choose in your WordPress general settings applies to Amelia as well, so the timezone that you set there is the timezone for Amelia back ... Kevin Looyschelder Table no longer filtering with URL Query stringClosed   wpDataTables   Updated November 26, 2020 at 12:46pm   6 Most recent comment from Aleksandar Vuković:You're welcome, KevinGlad I could be of service.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Pawel Buslowski Manual and recurring booking problemClosed   Amelia   Updated November 26, 2020 at 12:37pm   8 Most recent comment from Aleksandar Vuković:You're welcome, PawelGlad I could be of service.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Paul Smith Front End EditingClosed Pre-purchase questions for wpDataTables   Updated November 26, 2020 at 12:37pm   4 Most recent comment from Aleksandar Vuković:Thanks Paul, I was able to replicate the issue.I see this error on the page, when I try to edit a row: TypeError: $ is not a function  /gigsoup-portal-home/portal-pr/pr-portal-reviews-and-interviews ... Jrm57 PaypalClosed   Amelia   Updated November 26, 2020 at 11:51am   6 Most recent comment from [deleted]:Hi Jeremy, We tried your website as well, but it redirects properly to PayPal, no errors occur in the process. I am not sure how exactly to reproduce the issue , so we could see when and why it happ ...