As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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https://wpreportbuilder.com

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Public Tickets

Guillaume Janelle Custom fieldsClosed Pre-purchase questions for Amelia   Updated December 14, 2020 at 11:35am   4 Most recent comment from Miloš Jovanović:HI Guillaume,It probably can be done with some custom work, but our developers are very busy at the moment, working on some priority tasks and fixing bugs and issues with our plugins, so they won ... Sofie Vranckx Unable to activate AmeliaClosed   Amelia   Updated December 14, 2020 at 10:12am   3 Most recent comment from Aleksandar Vuković:Hello SofieThank you for your purchase.The "Link you have followed has expired" is WordPress' error, not Amelia's. It's occurring because your server's upload limit is less than th ... David Reeve SQL doesn't recognize < operatorClosed   wpDataTables   Updated December 15, 2020 at 8:12am   9 Most recent comment from Aleksandar Vuković:Hello again DaveFor the preview it is escaping the < sign. We're not sure why, but our developers will try to resolve it for the next update. If they don't have time to include it in the nex ... John Apostolopoulos Google Charts: set X,Y axis numeric limits to equalClosed   wpDataTables   Updated December 14, 2020 at 8:57am   4 Most recent comment from Aleksandar Vuković:That's it, John!I'm glad you were able to find the answers you needed. If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Toby customer information sync to employee's google calendarClosed   Amelia   Updated December 13, 2020 at 11:59pm   4 Most recent comment from [deleted]:I meant the customer information won't be included in the notification email: Duforest limiting free reservation slot by google calendar predefined slotClosed   Amelia   Updated December 13, 2020 at 11:58pm   3 Most recent comment from [deleted]:Hello,Thanks for your message.I have replied to your another ticket you created, so will close this one.Please, note, we are not working during the weekend, so the response time might be impacted. The ... Robert Hercz Feature request: Detailed LogsClosed   Amelia   Updated December 12, 2020 at 9:40pm   2 Most recent comment from [deleted]:Hello, Thanks for your message. You can submit this as a feature request here: https://wpamelia.cnflx.io/boards/feature-requests sebastianrgu If I have less than a month to buy Amelia, can I get my money back if I don't want to use it anymore?Closed   Amelia   Updated December 12, 2020 at 2:54pm   2 Most recent comment from [deleted]:Hi there, We're sorry to hear you do not want to use the tool after purchase. Please find our refund policy here: http://wpdatatables.com/help/refund-policy/ Due to the digital 'non-retur ... Peter Employee accountClosed Pre-purchase questions for Amelia   Updated December 12, 2020 at 2:52pm   2 Most recent comment from [deleted]:Hello Peter,Thank you for your message.Yes, it's available in Amelia.You can find more details here:https://wpamelia.com/front-end-employee-panel/ Nicolas InformationsClosed Pre-purchase questions for Amelia   Updated December 12, 2020 at 2:32pm   2 Most recent comment from [deleted]:Hello,Thanks for your message.You can setup services and categories in a full version only, sorry. Marcel Melis Frontend calendar view for eventsClosed   Amelia   Updated December 12, 2020 at 8:08am   5 Most recent comment from Heinz Robert:I really don’t understand it as there is such a beautiful calendar view in the backend!?It definitely would need some makeover as not all the info needs to be displayed in frontend, but it’s all t ... Mike S booking packagesClosed Pre-purchase questions for Amelia   Updated December 12, 2020 at 1:54am   2 Most recent comment from [deleted]:Hello, Thanks for your message. I am afraid it's not available in Amelia at the moment, sorry. You can submit this as a feature request here: https://wpamelia.cnflx.io/boards/feature-requests Alex Castaldi Infinite loadingClosed   Amelia   Updated December 12, 2020 at 1:17am   6 Most recent comment from [deleted]:Hi Alex,It works on our side. If it doesn't can you please share the link to a page where you have an issue? Jason import featureClosed Pre-purchase questions for Amelia   Updated December 12, 2020 at 12:57am   3 Most recent comment from [deleted]:Hello, Thanks for your message. I am afraid it's not available in Amelia at the moment, sorry. This will be added in the future releases. Marcin Appointment cancellation & WoocommerceClosed   Amelia   Updated December 12, 2020 at 12:56am   4 Most recent comment from [deleted]:Hello Marcin,Unfortunately, there is no such option available, sorry.