We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Heward The Rise Of Translation Services EI PasoClosed   Master-Detail Tables for wpDataTables   Updated November 27, 2020 at 2:56pm   1 Most recent comment from Heward:The demand for translation services is increasing in the entire world and not alone in EI Paso. Businesses and organizations have one thought in mind to go global and target international audiences. T ... Elena Relational tablesClosed Pre-purchase questions for wpDataTables   Updated November 27, 2020 at 2:34pm   2 Most recent comment from Aleksandar Vuković:Hello ElenaThank you for your interest in our plugin.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.The foreign key only ... Michel Setting questions about amneliaClosed   Amelia   Updated November 27, 2020 at 1:18pm   2 Most recent comment from Aleksandar Vuković:Hello MichelThank you for your purchase.You can set the default service duration to be 1h, but add an hour-long extra, so when a service is booked, it can be prolonged for another hour.As for overlapp ... Charlie Kew Customer RegistrationClosed   Amelia   Updated November 27, 2020 at 1:01pm   6 Most recent comment from [deleted]:You are welcome, Charlie. Customers' info are pre-filled in the form, yes, when they are logged in to the panel or to WP, but there isn't a possibility for custom fields to be pre-filled - ... Curtis Calendar update issueClosed   Amelia   Updated November 27, 2020 at 12:55pm   4 Most recent comment from [deleted]:Hello Curtis, This is the way how Google sync in Amelia is implemented and working , employee change in Amelia can't update the Google events, and at the moment there isn't anything that c ... Tim Rodman Calculating a Total for a ColumnClosed   wpDataTables   Updated November 27, 2020 at 12:34pm   4 Most recent comment from Aleksandar Vuković:You're welcome, TimGlad I could be of service.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Liana Ravek How to make event times half pastClosed   Amelia   Updated November 27, 2020 at 12:34pm   6 Most recent comment from [deleted]:Thank you , Liana. I logged in and as I can see you have the same events twice on these dates in the back-end as well, and this is why they are shown like that on the front-end. Please look at the ... Hadee Hide Purchase CodeClosed   wpDataTables   Updated November 27, 2020 at 12:34pm   2 Most recent comment from Aleksandar Vuković:Hello HadeeThank you for your purchase.Unfortunately, it can't be achieved with the plugin's built-in settings, but we have built a small plugin (you can find it attached in my response) as ... Daniel Schindlower Can I have some tables with WP database and others with an external DB?Closed   wpDataTables   Updated November 27, 2020 at 12:11pm   2 Most recent comment from Aleksandar Vuković:Hello DanielYes, of course, you would only need to connect a separate DB connection in wpDataTables settings/Separate DB Connection.Then, when you're creating a new table, you'd need to sel ... Manon copy eventClosed   Amelia   Updated November 27, 2020 at 11:26am   6 Most recent comment from Aleksandar Vuković:You're welcome, ManonIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Andrej Prepurchase questionClosed Pre-purchase questions for Amelia   Updated November 27, 2020 at 10:37am   2 Most recent comment from Miloš Jovanović:HI Andrej,Thank you for your inquire.May I suggest opening ticket in the pre-purchase questions for wpDataTables and our agents will help you out.This category is for pre-purchase questions but for o ... Huseyin System FontsClosed   wpDataTables   Updated November 27, 2020 at 9:40am   2 Most recent comment from Aleksandar Vuković:Hello HuseyinI am sorry to disappoint you, but unfortunately something like this cannot be done though plugin's settings.If you need different font or Google fonts, you have to use wp_enqueue_ ... Aline layoutClosed   Amelia   Updated November 27, 2020 at 9:39am   2 Most recent comment from Aleksandar Vuković:Hello AlineIssues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can you please change the theme and see ... Badr Lamraoui SMS notifications not workingClosed   Amelia   Updated November 27, 2020 at 9:25am   8 Most recent comment from Aleksandar Vuković:That should work, Badr, I don't know what's going on.If you can provide me FTP access credentials, and keep the WP-admin credentials active, I can forward the issue to our developers, for ... mehrnaztaherparvar merge cells & different color cellsClosed Pre-purchase questions for wpDataTables   Updated November 27, 2020 at 8:30am   2 Most recent comment from Aleksandar Vuković:Hello thereThank you for reaching out to us.Unfortunately, as indicated in our documentation, from version 3.1 Merged cells are supported in Simple tables by wpDataTables, but they can't be us ...