We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

iccke Customer management questionsClosed Pre-purchase questions for Amelia   Updated November 30, 2020 at 10:54am   2 Most recent comment from Miloš Jovanović:Hi iccke,Thank you for your inquire.Sorry for late response, we are not working on weekends.First thing is that our plugin does not have a built-in option to allow or not allow access to the page base ... Leo Login/Register Acct.Closed Pre-purchase questions for Amelia   Updated November 30, 2020 at 10:50am   4 Most recent comment from Miloš Jovanović:HI Jose,Sorry for late response, we are not working on weekends.As for the link:That is the link of your older ticket so you should be able to access that ticket since it is yours. Let us know if you ... konrad shorter slotsClosed   Amelia   Updated November 30, 2020 at 10:28am   6 Most recent comment from [deleted]:You are welcome, Konrad. If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Lee Thomas import existing customersClosed Pre-purchase questions for Amelia   Updated November 30, 2020 at 10:24am   2 Most recent comment from Miloš Jovanović:HI Lee,Thank you for your inquire.Sorry to disappoint you but unfortunately importing customers, employees or appointments is not possible.The only way at the moment is to manually type them. Sergio Can't download attached file in appointmentClosed   Amelia   Updated November 30, 2020 at 9:21am   2 Most recent comment from [deleted]:Hi Sergio, Thank you for your purchase and apologies for replying a bit later, we don't work on weekends. When you click on some attachment in an appointment on the Appointments list, it should ... Chini Julien Les notifications ne fonctionnent pasClosed   Amelia   Updated November 30, 2020 at 8:36am   8 Most recent comment from Aleksandar Vuković:Great news, ChiniThanks for letting me know the issue has been resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Mustaqim Row ColorClosed   Master-Detail Tables for wpDataTables   Updated November 30, 2020 at 8:06am   8 Most recent comment from Aleksandar Vuković:Hi again MustaqimWe have many plans for the future of the plugin, but our team will be dedicated to fixing existing issues and bugs, so they won't be developing new features in the next couple of ... Giulio Detti First Use QuestionClosed   Amelia   Updated November 30, 2020 at 7:56am   2 Most recent comment from Aleksandar Vuković:Hello GiulioThank you for your purchase.1. Unfortunately, something like this is not yet possible with the built-in features of the plugin. Our development team will work on it in the future, but at t ... Admin Democratest Email Field verificationClosed   Amelia   Updated November 28, 2020 at 6:19pm   2 Most recent comment from [deleted]:Hello,Thank you for getting in touch.I am afraid it's not available in Amelia at the moment, sorry. Beverley Fiona Yes integrating booking plugin with membership plug inClosed Pre-purchase questions for Amelia   Updated November 28, 2020 at 6:01pm   2 Most recent comment from [deleted]:Hello Beverley,Thanks for your message.Amelia doesn't support integrations with member mouse or memberpress at the moment, sorry. William Pre-sign up questionsClosed Pre-purchase questions for Amelia   Updated November 28, 2020 at 12:50am   2 Most recent comment from [deleted]:Hello William,Thank you for your message.Possible to have search box similar to that on the homepage of treatwell.co.uk (i.e. with option to search by treatment, practitioner, etc.,)Yes Location sear ... Martin Custom Fields AnalysisClosed   Amelia   Updated November 28, 2020 at 12:19am   2 Most recent comment from [deleted]:Hello Martin,Thank you for your message.I am afraid custom fields can't be analysed in the backend, it's just a plain text.You can submit this as a feature request here:https://wpamelia.cnfl ... Clara number of peopleClosed   Amelia   Updated November 27, 2020 at 11:17pm   2 Most recent comment from [deleted]:Hello Clara,Thanks for your message.This information in the WooCommerce Cart and Checkout pages can't be hidden with CSS, unfortunately. Each line is just a paragraph in the Product description ... Tomasz Aleksandrzak Stipe payment typeClosed   Amelia   Updated November 27, 2020 at 10:08pm   2 Most recent comment from [deleted]:Hello Tomasz,The Stripe integration in Amelia works for cards only. There isn't a possibility to use some other payment methods there (which would require redirection to another website/stripe o ... Deborah Bulling set up questionsClosed   Amelia   Updated November 27, 2020 at 4:43pm   15 Most recent comment from Aleksandar Vuković:You're welcome DeborahGlad I could be of service.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.