We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Nima Yaseri DemoClosed Pre-purchase questions for Amelia   Updated November 30, 2020 at 10:53pm   2 Most recent comment from [deleted]:Hello Nima,Thanks for your message.Yes, you can integrate Amelia with PayPal/Stripe/WooCommerce where you can accept deposits on the frontend. Katie Lord Create a data table linked to an existing data sourceClosed   wpDataTables   Updated November 30, 2020 at 9:00pm   2 Most recent comment from Aleksandar Vuković:Hello KatieThank you for your purchase.Can you please share that data source with me, so I can check it out?If it contains sensitive data, please make sure to enable the private response, so no one el ... Amol Gavali webhook would work with pabbly connectClosed   Amelia   Updated November 30, 2020 at 6:19pm   2 Most recent comment from [deleted]:Hi Amil Gavali,Thank you for your inquiry.We are not completely sure, you would need to try to connect Amelia and Pabbly. You can find our detailed explanation about Web Hooks here, maybe this can hel ... Sara Beltran Beltran Sancho download ameliaClosed   Amelia   Updated November 30, 2020 at 5:31pm   2 Most recent comment from [deleted]:Hello Sara, You can download the newest version of Amelia from our store. If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. JULIEN BROUSSE can't find again...Closed   Amelia   Updated November 30, 2020 at 5:23pm   2 Most recent comment from [deleted]:Hi Julien, You will find this option in Amelia -> Settings -> General , Period available for booking in advance:      option , it is set there for all services, and you can set it up differentl ... Succeedat Languages forgotten email linkClosed   Amelia   Updated November 30, 2020 at 3:43pm   7 Most recent comment from [deleted]:Glad to see the issue is gone, thank you for letting me know. You are welcome! Glad I could be of help. If you have any other questions or concerns feel free to open a new ticket and we will gladly ... Wild Olive Company problem with address on locationClosed   Amelia   Updated November 30, 2020 at 2:42pm   2 Most recent comment from Aleksandar Vuković:Hello Wild Olive CompanyThank you for your purchase.You need to create Google Map API Key on your Google account (enabling all necessary API's in the image below)? You also need to add your bil ... Jeno Sigue my initial paymentClosed Pre-purchase questions for wpDataTables   Updated November 30, 2020 at 1:25pm   2 Most recent comment from Aleksandar Vuković:Hello JenoThank you for your interest in our plugin.We have a 15-day money-back guarantee, so if you don't like the plugin you can ask for a refund, and be refunded in that period of time.If you ... Melanie Recurring appointment details not displaying in customer panelClosed   Amelia   Updated November 30, 2020 at 12:23pm   2 Most recent comment from [deleted]:Hi Melanie, All the appointments scheduled during booking will be seen in the customer panel. By default the current week is shown, you need to set longer time range to see all the appointments. Here ... Roycedigitalservice Button Colour / StyleClosed   Amelia   Updated November 30, 2020 at 12:01pm   4 Most recent comment from [deleted]:You are welcome, Julia. Glad to see that it worked, thank you for letting me knowIf you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Maanus Avik Cant update your plugin....Closed   wpDataTables   Updated November 30, 2020 at 12:00pm   2 Most recent comment from Aleksandar Vuković:Hello MaanusThank you for your purchase.Issues like this tend to happen if you leave an accidental space in the purchase code, so it's saved with that space in the database.Can you check wp_optio ... Saulat Zuberi Formula column with front-end editing tableClosed   wpDataTables   Updated November 30, 2020 at 11:55am   2 Most recent comment from Aleksandar Vuković:Hello SaulatThank you for your purchase.1. I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.There are no conditional editi ... Christian RefundClosed   Amelia   Updated November 30, 2020 at 11:42am   4 Most recent comment from Aleksandar Vuković:Hi again ChristianThanks for the update. I will inform our management not to refund your purchase.If you have any questions or issues, please let me know. Frédéric Multiple reservation and limitClosed Pre-purchase questions for Amelia   Updated November 30, 2020 at 11:32am   2 Most recent comment from Miloš Jovanović:HI Frédéric,Thank you for your inquire.Sorry for late response, we are not working on weekends.If you have only 1 service, which is provided on 1 location then it is not possible to overlap the tim ... Emily Popup or link to single service formClosed   Amelia   Updated November 30, 2020 at 11:05am   2 Most recent comment from [deleted]:Hi Emily, Thank you for your purchase. There isn't such possibility in Amelia, unfortunately, there isn't a possibility to have a different booking form based on URL parameters. You can o ...