We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Lukas Huggenberg Customers viewClosed   Amelia   Updated December 1, 2020 at 4:27pm   12 Most recent comment from [deleted]:Hi Lukas, You are welcome. Glad to see the issue is gone, thank you for letting me know. If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Diederik Telman iDeal / Mollie payment methodClosed Pre-purchase questions for Amelia   Updated December 1, 2020 at 3:10pm   2 Most recent comment from [deleted]:Hi Diederik Telman,Thank you for your interest in our plugin.At the moment we only have direct integrations with PayPal, Stripe and WooCommerce. iDeal payment is on our To Do list for the future updat ... Edmondo hook after bookingClosed Pre-purchase questions for Amelia   Updated December 1, 2020 at 3:04pm   2 Most recent comment from [deleted]:Hi Edmondo,Thank you for your interest in our plugin.We have WebHooks which can be used to send data about customer, employee, appointment after the appointment is made. More about our WebHooks you ca ... Marcel Geschwill Import Data & QuestionsClosed   Amelia   Updated December 1, 2020 at 2:42pm   2 Most recent comment from [deleted]:HI Marcel Geschwill,Thank you for your purchase. There isn't a possibility of importing appointments into Amelia with its current features, unfortunately. You need to change the time format in ... Maurizio Panese Email Attachment PlaceholderClosed   Amelia   Updated December 1, 2020 at 2:37pm   4 Most recent comment from [deleted]:You are welcome, Maurizio. You can see the custom fields in the back-end of Amelia, on the Amelia -> Appointments page - when you click on one appointment there, information about that appointment wil ... hui wang IntegrationClosed   Amelia   Updated December 1, 2020 at 2:28pm   2 Most recent comment from Aleksandar Vuković:Hello hui wangThank you for your purchase.For the booking form to load, you need to add an Employee, create a Category and a Service, and assign the employee to that service. This is the most common r ... Jeffrey Upgrade my license to lift time at Blak Friday priceClosed   Amelia   Updated December 1, 2020 at 1:48pm   4 Most recent comment from Aleksandar Vuković:Thank you, JeffreyI issued a refund request for the Basic license, and you should receive it in 5 - 7 business days. Andrew Kenth Column ChartsClosed   wpDataTables   Updated December 1, 2020 at 1:24pm   3 Most recent comment from Aleksandar Vuković:Hello AndrewI'm glad to hear you were able to find the answer to this.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Fabien Coutant Number format higher than 1000Closed   wpDataTables   Updated December 1, 2020 at 12:50pm   4 Most recent comment from Aleksandar Vuković:Hi again FabienUnfortunately, you can't skip thousand separators on float columns. This would require adding a new number format, and it can't be easily done, since it is used in a lot of ot ... Nick Presales QuestionsClosed Pre-purchase questions for wpDataTables   Updated December 1, 2020 at 12:32pm   4 Most recent comment from Aleksandar Vuković:You're welcome, NickI'm sorry to hear that, but I can understand.We do have this planned for the future, but I'm not sure when it will become available. It could be a month, it could b ... Łukasz Baliszewski Terms and conditionsClosed Pre-purchase questions for Amelia   Updated December 1, 2020 at 10:14am   2 Most recent comment from Miloš Jovanović:HI Łukasz,Thank you for your inquire.1. Who should buy it ? Me or a computer programmer ?This is not important if you are working together, but since this is your site our suggestion is that you buy ... Holly Neumann Time slotsClosed   Amelia   Updated December 1, 2020 at 9:43am   2 Most recent comment from [deleted]:Hello Holly, You need to change the time interval set for the Default time slot step option in Amelia -> Settings -> General to 5 min. The time interval set for this option applies to all of the time ... Mustafa SQL Table is emptyClosed   wpDataTables   Updated December 1, 2020 at 9:40am   13 Most recent comment from Mustafa:Thank you Aleksandar. We're sorry too. But may be later we'll try again. Have a nice day. Abri Rieken Filter and Editing Table IssuesClosed   wpDataTables   Updated December 1, 2020 at 8:25am   12 Most recent comment from Aleksandar Vuković:Hi again AbriYou probably changed the column headers. These are your queries (which don't work anymore) for table 5: SELECT wpoj_webxent.`webxent_yr`, wpoj_webxent.`webxent_code`, ... Laura ServicesClosed Pre-purchase questions for Amelia   Updated November 30, 2020 at 11:19pm   2 Most recent comment from [deleted]:Hello,Thanks for your message.1. Unfortunately, no, unless you named your employees as a city.2. Yes, it's possible.